1920 Nerge Road
3.8(145 ratings)
1 / 5CMS Care Compare
Reviewers consistently praise the rehab outcomes and the warmth of specific staff members at The Pearl of Elk Grove, with many describing significant physical improvement after stays. At the same time, a notable number of reviews raise serious concerns about understaffing, communication breakdowns during medical crises, and food quality, with a few describing distressing neglect experiences.
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The Pearl of Elk Grove, located in Elk Grove Village, Illinois, is a skilled nursing facility offering short-term post-hospital rehabilitation and long-term care. The community provides specialized clinical programming designed to support patients transitioning from hospitalization as well as those requiring extended care services.
The facility offers a range of rehabilitative services including orthopedic rehab, pulmonary rehab, cardiac care, and wound care. All residents enjoy spacious private and semi-private suites in an updated facility. The community emphasizes a personalized approach to care, with treatment plans curated to reflect the specific needs of each individual resident.
The Pearl of Elk Grove provides comprehensive long-term care services alongside specialized memory care programming. The facility also offers customized respite stays designed to fill gaps in care for loved ones. Care teams deliver complex clinical care in conjunction with superior rehabilitation services tailored to each resident's needs.
Located in Elk Grove Village, the community is situated minutes from both Alexian Brothers Medical Center and St. Alexius Medical Center, providing convenient access to medical resources. The facility features state-of-the-art healthcare amenities and spacious grounds designed to enhance comfort, safety, and quality of life for residents.
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Help Me Choose3.8overall · 145 ratings combined
3.8★ on Google (145)
Debra Payne
Jun 2026
It truly is the best as far as cleanliness and personal relationships my husband has been in several places but this location is so different the therapy dept is extremely great I am so happy for him to be here and finally gain strength and mobility that he totally needs all the bad reviews are bogus I am a very strong voiced person and you must believe this facility cares and totally gives you the care your loved one needs the staff is outstanding!!
Kristi Thilges
Jun 2026
I cannot say enough wonderful things about The Pearl of Elk Grove. My mom, Nancy, was admitted for rehab after being in and out of hospitals and several different rehabilitation facilities. Every time she came home, she was in pretty much the same condition she left in. When she arrived at The Pearl, she weighed only 75 pounds, struggled to walk, required continuous oxygen at 4–5 liters, was in extreme pain, and was very depressed. In just one month, the transformation has been incredible. She has gained 20 pounds, no longer needs oxygen, is walking again, and, most importantly, is genuinely happy. The care she has received has been nothing short of amazing. In fact, my mom has decided to stay at The Pearl long-term after completing rehab because she loves it so much. She constantly tells us about the wonderful care she receives every day and even refers to the staff as her friends. I especially want to recognize a few people who have made such a difference in her life. Her favorite CNAs are Rubin and especially Mel, although she says all of the CNAs are incredible. I also want to recognize Martin and Christian. They are truly some of the most compassionate and caring people we've ever met. From day one, they took the time to really listen to my mom. They didn't just check boxes or rush through the process, they heard her concerns, understood what she actually needed, and treated her with kindness, dignity, and respect. You can see that they put their whole hearts into every decision they make. I'd also like to thank the nursing staff, who have been wonderful, even though I can't remember everyone's names. Every interaction our family has had with the staff has been positive. It's very rare to walk into a nursing facility and genuinely like every single staff member, but at The Pearl, you're greeted with kindness the moment you walk through the door. Our family is truly grateful for the exceptional care my mom has received. The Pearl of Elk Grove has given her back her strength, improved her level of comfort and happiness. We couldn't be happier with our decision and highly recommend this facility to anyone looking for outstanding rehabilitation or long-term care. ❤️
Mike Sorensen
Jun 2026
Cleaner then some assisted living places I've seen. Staff are nice. Maintenance could improve, specifically someone needs to fix all the leaky faucets in the bathrooms. Family member has been in and out of this place and every room has a leaky faucet. Nurse to patient ratio might be high due to the nature of needy patients there, but they eventually get to the room. I feel for any nursing staff taking care of challenging elderly patients. Rooms are pretty basic from the furnishings provided
Jacqueline Hughes
May 2026
The patient rooms have no showers so if you feel like living dirty have at it or find a better facility. The ataff are not feiendly or knowledgeable and im wondering how they even got licensed.
Kylene Wolfe
May 2026
I called this facility as we were considering it for a family members care. After the horrible experience I had on the phone alone, I cannot imagine sending a loved one here. I preface this review acknowledging I did call on a holiday weekend, but no one has control over when health emergencies take place. The director was out for the weekend so I had asked to see if anyone was available to speak to me to find out what type of wound care was available. I was literally told that the charge nurse was refusing to speak to me because that wasn’t her job. When I tried to continue to speak to the person working the desk, she hung up on me. I called other facilities and any other place I spoke to explained that it’s the holiday weekend, but they’d work work me to get the information I needed. I found this interaction to be deeply disturbing. I really hope the people in this facility are receiving better care than the impression I got on this phone call.
The Pearl of Elk Grove offers Skilled Nursing / Long Term Care.
The Pearl of Elk Grove is located at 1920 Nerge Road in Elk Grove Village, Illinois.
Reviewers consistently praise the rehab outcomes and the warmth of specific staff members at The Pearl of Elk Grove, with many describing significant physical improvement after stays. At the same time, a notable number of reviews raise serious concerns about understaffing, communication breakdowns during medical crises, and food quality, with a few describing distressing neglect experiences.
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