Harold
Jul 2026
I would tell anyone to use this facility because of the caring workers to include nurses, aids and especially the rehab workers. Management also listened to all our concerns with care for our needs.
Optalis Health & Rehabilitation at Kent-Crossing
2320 E Beltline SE
3.9(91 ratings)· Grand Rapids average: 3.9
1 / 5Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 182
- Rehab options
- Offers both inpatient and outpatient rehab therapy
- Short-term stays
- Respite care available for temporary caregiver breaks
- Insurance help
- Financial counselors assist with insurance navigation
CMS Care Compare
What Families Think
Families describe a mixed experience at this skilled nursing and rehab center: many reviewers praise individual therapists, nurses, and aides by name for attentive, encouraging care, especially during post-hospital rehabilitation. At the same time, a notable number of reviewers report serious lapses in basic care—delayed hygiene, wound care, and medication issues—along with concerns about staffing turnover and slow call-light response.
The Good
- Therapy team repeatedly praised for rehab progress
- Many reviewers name specific caring nurses and aides
- Staff handled complex needs like trach and feeding tubes
- Business office described as professional and kind
- Offers both inpatient and outpatient rehab therapy
The Bad
- Several reports of delayed hygiene care and unchanged wound dressings
- One report of severe weight loss and death after long stay
- Reports of staffing turnover and understaffing since mid-2025
- Multiple reports of slow call-light response and communication gaps
AI-generated from reviews and community data.
About Optalis Health & Rehabilitation at Kent-Crossing
Optalis Health & Rehabilitation at Kent-Crossing (formerly SKLD Beltline) is located on Beltline Avenue SE near Woodland Mall in Grand Rapids, Michigan. The community provides individualized post-hospital skilled nursing care in a comfortable environment, with clinical and therapy teams experienced in supporting residents' specific needs, interests, and abilities to ensure a smoother, safer transition through recovery.
The center offers both inpatient and outpatient rehabilitation and therapy services for individuals recovering from injury, surgery, or illness. Licensed therapists provide physical, occupational, and speech therapy, including short-term rehabilitation aimed at improving mobility, strength, and overall function, using state-of-the-art equipment and personalized treatment plans.
For those needing ongoing medical attention, long-term care services provide comprehensive, round-the-clock support. The experienced nursing staff delivers compassionate care, medication management, wound care, and other services to help residents maintain their health and quality of life. Respite care is also available, offering a safe, comfortable setting for temporary stays while regular caregivers take a break.
Kent-Crossing offers signature end-of-life care, designed to allow residents to experience their final days with peace of mind and dignity in an environment intended for reflection and relaxation. A list of specific hospice services is available upon request.
The community accepts various managed care insurance plans, including Medicare Advantage and Medicaid, and has financial counselors available to help patients and families navigate insurance coverage and benefits. Nutrition is emphasized as part of recovery, with staff preparing well-balanced meals that can be modified for dietary needs, including reduced-fat, low-calorie, high-fiber, and low-sodium options, along with snacks and substitute meals.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.9overall · 91 ratings combined
3.9★ on Google (91)
LeAnn Reyes
Jun 2026
Most staff in general were nice, helpful, and caring. The majority of the place is nice and there's lots of residents out and about.<br><br>But I had some major issues:<br><br>First, I was shown some great areas and rooms. But after we accepeted and everything was settled, my mom was put in a room that didn't look like what I was shown. I cried and felt bamboozled. As if things weren't hard enough. I didn't let my mom know that though. I wanted her transition as smooth as possible. But to "fix" the problem, they told her I didn't like the room or something and asked her if she wanted to move. She said no.<br><br>Then the bigger problems:<br><br>Hardly any communication. (Only one nurse toward the end was responsive, Lisa. And I appreciate her so much)<br><br>The nurse practitioner never called me back about my mom's condition and my concerns.<br><br>Staff kept pushing narcotics on my mom and someone even tried sneaking one to her. Optalis never even got back to me about that.<br><br>As my mom continued to become paranoid and hallucinate, the doctor on staff still maintained she had capacity and due to them pushing narcotics on her (and ignoring her dedication to sobriety)... she had them removed from her chart 2 days before she passed.<br><br>They were able to give her some in her final hours.
Jerry Hogan
Jun 2026
They take great care of patients. Great activities and people care.
Nancy Revaz (NAR)
Jun 2026
From my first day coming to stay.<br>The staff had been great at accommodating my needs.<br>The Doctors and nurses take the time to answer my questions.<br><br>The nature surrounding this facility is an added bonus .
Nancy Revaz (NAR)
Jun 2026
From my first day coming to stay. The staff had been great at accommodating my needs. The Doctors and nurses take the time to answer my questions. The nature surrounding this facility is an added bonus .
Frequently Asked Questions
What types of care does Optalis Health & Rehabilitation at Kent-Crossing offer?
Optalis Health & Rehabilitation at Kent-Crossing offers Skilled Nursing / Long Term Care.
Where is Optalis Health & Rehabilitation at Kent-Crossing located?
Optalis Health & Rehabilitation at Kent-Crossing is located at 2320 E Beltline SE in Grand Rapids, Michigan.
What do families say about Optalis Health & Rehabilitation at Kent-Crossing?
Families describe a mixed experience at this skilled nursing and rehab center: many reviewers praise individual therapists, nurses, and aides by name for attentive, encouraging care, especially during post-hospital rehabilitation. At the same time, a notable number of reviewers report serious lapses in basic care—delayed hygiene, wound care, and medication issues—along with concerns about staffing turnover and slow call-light response.
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