Cindy Stebbins
Oct 2022
Several excellent reviews from family of residents! Food is very tasty according to several assisted living residents, all their plates were empty. All were clean and hair combed.
1 / 6Families describe a mix of experiences at Clark Retirement at Keller Lake: some praise the caring staff, scenic lakeside setting, and long-term happiness of residents, while others report serious concerns about neglect, food quality, and restrictive visitation policies during COVID. The community offers a full continuum of care on one nonprofit, ecumenical campus, including a Montessori-based memory care approach.
AI-generated from reviews and community data.
Located near Cascade and Ada, Clark at Keller Lake offers a serene and natural setting. The Keller Lake community combines the best of both worlds -- close to shopping, restaurants and Grand Rapids’ bustling city life, yet tucked away allowing residents to enjoy views of Keller Lake and peaceful walking trails.
Clark is a leading senior living community in Grand Rapids, Michigan offering a range of living options and services including assisted living, independent living, memory and dementia care, skilled nursing and respite care. Clark’s residences, amenities, extensive social calendar, filled with life-enriching activities and outings, make our vibrant communities a sought-after place for senior living.
A Legacy of Care and Compassion in West Michigan
Clark was founded in 1906 through a generous donation by Melvin and Emily Clark who wanted to provide a permanent residence to retired Methodist ministers. Over the years we've grown and evolved while continuing to deliver excellent living options, compassionate care and meaningful opportunities to our residents.
Today, Clark is an ecumenical community, welcoming people from all walks of life and faith backgrounds. We are a nonprofit Life Plan Community and home to nearly 500 residents. We employ over 400 people committed to enriching the lives of our residents.
Clark’s vibrant retirement community and maintenance-free lifestyle allows you to fully enjoy life and focus on what matters most. Our independent living residences span from spacious townhomes to cozy apartments with a wide selection of amenities that make life convenient. Clark’s life enriching programming and active social calendar expand your community and bring joy, relaxation, and adventure to your life. If you are looking for an active retirement community and new adventures, Clark is the place for you.
For many people, living alone can be a challenge, especially if they feel isolated or need a little extra help. If you’re considering assisted living for a loved one, Clark can provide them with the support they need while also preserving their independence. Assisted living at Clark offers a home-like environment where your loved one can remain as independent as possible, while also feeling safe, secure and cared for. At Clark, your loved one will receive exceptional care and support from our compassionate team, while being part of a thriving community where neighbors become as close as family.
Is your loved one’s memory loss impacting their health and safety or making independent living impossible? Clark can help. Get peace of mind with Clark’s innovative Memory Care program. Clark is the first life-plan community in the United States to adopt the Montessori for Aging and Dementia program. Our program is led by certified Montessori practitioners, who empower residents with memory loss to lead independent and purposeful lives. Clark does so by creating meaningful routines, activities based on interest, and an environment with memory cues and supports. Memory care is perfect for families looking for specialized memory and dementia care that addresses their loved one’s health and safety needs while enriching their daily lives.
Providing care for another person is a work of love. However, even the best caregiver needs a break every now and again. When this time is needed, Clark is here to ensure your loved one receives the best care and support through Respite Care. Our experienced, caring staff works to provide a seamless transition for your loved one’s “holiday” at Clark. Your loved one will stay in one of our furnished suites for a short period of time and receive excellent care from our experienced, caring staff. They will also enjoy Clark’s activities and amenities throughout their stay. Respite Care is perfect for caregivers who need some time to recharge.
When higher-level medical services are needed for your loved one, Clark’s attentive team of experts is here to provide compassionate care around the clock. Skilled nursing offers complete health services, individualized activity plans, restorative therapy and more to offer the best support and care for your loved one. Skilled nursing is ideal for those who need a considerable amount of assistance with activities of daily living.
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Help Me Choose3.8overall · 16 ratings combined
3.8★ on Google (16)
Cindy Stebbins
Oct 2022
Several excellent reviews from family of residents! Food is very tasty according to several assisted living residents, all their plates were empty. All were clean and hair combed.
Beth Anne Gruizinga
Jun 2021
I wish I could give a negative 10 as a score!! If you love your parent(s), I beg you NOT place them at Clark on Keller Lake!!! The beautiful building/setting increases the corporate chances that you will agree to the $6000/month fee and is a diversion to the reality of the situation!! There is no “functional” kitchen so they transport the food from another facility and it’s AWFUL!! Very little real meat (mostly processed), no fresh fruit or vegetables. I sat in on many meetings regarding the the poor quality of food, no accommodations for those who need a specialized diet, and the residents concerns. Lots of promises, but no follow through. Activities are insulting to those who have active minds and reminded me of early elementary school. My mom withdrew to her room due to the lack of stimulation. There are some wonderful staff, but then there are the others. My mom was hospitalized on many occasions due to neglect. Some involved not providing medication and others more severe. One of these experiences was when she got sick in the middle of the night in her bed. They put her in her recliner to change her bed and LEFT her there all night!!! She was violently ill and was covered in vomit and diarrhea by the time it was discovered in the morning. My mom was septic by the time she was taken to the hospital!! 2 weeks in ICU, myoclonic seizures, hallucinations and the doctors said to call the family for our final goodbyes. There was no apology from Nancy, the manager, or Tina,?the head nurse! If it wasn’t for the kindness of one of the workers who shared the truth, we would never have known! My sister and I demanded a meeting with Nancy who denied any wrongdoing and offered no sympathy whatsoever until I asked for the records for that night. Apparently, there were none. After pressing her, she finally admitted that she fired the staff on duty, but did not report them to LARAmi.gov so they were free to find jobs at other facilities! I NEVER got my final hug and kiss due to their inappropriate isolation. Don’t LET this happen to you and your parent(s) My goal is make the public aware and am slowly moving toward developing a case against Clark.
Laura
Mar 2021
The ladies that take care of the residents are wonderful, very kind and compassionate. The way Clark has handled Covid has been terrible. Visitation for residents has opened up for the first time in a year, allowing residents to see their family members. Clark's policy is each resident can have one visit a week for one hour. Two people can visit at a time. One. Visit. A. Week. Wow. So siblings draw straws? Prisoners have better visitation policies than Clark. And the residents at Clark pay a fortune to live there. Pre-Covid, the meals were terrible. I don't know if they have improved but it was a whole lot of dry tuna sandwiches with lima beans for dinner. My family member had asked for oatmeal for months for breakfast due to heart issues and received bacon and eggs instead. I really like the grounds, the location and the staff but their policies are not meant to keep their residents happy, they are meant to save a buck. If Clark really cared about their residents they would put money and effort into make visits more readily available for family. This is what the residents really need right now. Family. Love. Someone to talk to. At Clark, they won't get it.
m root
Oct 2020
completely neglected my mom during lockdown.
Ellen Jones
Jul 2020
They are the an absolute horrible place. DO NOT put your loved one there. They do not take care for their patients.
Clark Retirement at Keller Lake offers Assisted Living, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Yes — Clark Retirement at Keller Lake lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Clark Retirement at Keller Lake is located at 2499 Forest Hill Ave SE in Grand Rapids, Michigan.
Families describe a mix of experiences at Clark Retirement at Keller Lake: some praise the caring staff, scenic lakeside setting, and long-term happiness of residents, while others report serious concerns about neglect, food quality, and restrictive visitation policies during COVID. The community offers a full continuum of care on one nonprofit, ecumenical campus, including a Montessori-based memory care approach.
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