Cindy Stebbins
Oct 2022
Several excellent reviews from family of residents! Food is very tasty according to several assisted living residents, all their plates were empty. All were clean and hair combed.
1 / 5Quick Facts
- Year opened
- 1985
- Medicare rating
- 2 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 39
- Inspections
- View history (37 citations)
- Care Continuum
- Independent living through skilled nursing on one campus
- Faith Affiliation
- Nonprofit, ecumenical community welcoming all faith backgrounds
- Memory Care Approach
- Certified Montessori practitioners guide individualized memory care
- Community Size
- Nearly 500 residents live at Clark
CMS Care Compare
What Families Think
Families describe a mix of experiences at Clark Retirement at Keller Lake: some praise the caring staff, scenic lakeside setting, and long-term happiness of residents, while others report serious concerns about neglect, food quality, and restrictive visitation policies during COVID. The community offers a full continuum of care on one nonprofit, ecumenical campus, including a Montessori-based memory care approach.
The Good
- Kind, compassionate caregiving staff noted by several families
- Beautiful lakeside setting with peaceful walking trails
- Long-term residents report years of happy living there
- Montessori-based memory care led by certified practitioners
- Full continuum of care from independent living to skilled nursing
The Bad
- Multiple reports of poor, repetitive food quality
- One severe report of neglect leading to hospitalization
- Restrictive COVID-era visitation policy criticized by families
- Inconsistent quality among staff noted by reviewers
AI-generated from reviews and community data.
Clark Retirement at Keller Lake is a senior living community in Grand Rapids, Michigan offering Independent Living, Assisted Living and Memory Care. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 3.8 out of 5 across 16 reviews.
About Clark Retirement at Keller Lake
Clark at Keller Lake
Located near Cascade and Ada, Clark at Keller Lake offers a serene and natural setting. The Keller Lake community combines the best of both worlds -- close to shopping, restaurants and Grand Rapids’ bustling city life, yet tucked away allowing residents to enjoy views of Keller Lake and peaceful walking trails.
About Clark Retirement Community
Clark is a leading senior living community in Grand Rapids, Michigan offering a range of living options and services including assisted living, independent living, memory and dementia care, skilled nursing and respite care. Clark’s residences, amenities, extensive social calendar, filled with life-enriching activities and outings, make our vibrant communities a sought-after place for senior living.
A Legacy of Care and Compassion in West Michigan
Clark was founded in 1906 through a generous donation by Melvin and Emily Clark who wanted to provide a permanent residence to retired Methodist ministers. Over the years we've grown and evolved while continuing to deliver excellent living options, compassionate care and meaningful opportunities to our residents.
Today, Clark is an ecumenical community, welcoming people from all walks of life and faith backgrounds. We are a nonprofit Life Plan Community and home to nearly 500 residents. We employ over 400 people committed to enriching the lives of our residents.
Senior Living Options at Clark
Independent Living
Clark’s vibrant retirement community and maintenance-free lifestyle allows you to fully enjoy life and focus on what matters most. Our independent living residences span from spacious townhomes to cozy apartments with a wide selection of amenities that make life convenient. Clark’s life enriching programming and active social calendar expand your community and bring joy, relaxation, and adventure to your life. If you are looking for an active retirement community and new adventures, Clark is the place for you.
Assisted Living
For many people, living alone can be a challenge, especially if they feel isolated or need a little extra help. If you’re considering assisted living for a loved one, Clark can provide them with the support they need while also preserving their independence. Assisted living at Clark offers a home-like environment where your loved one can remain as independent as possible, while also feeling safe, secure and cared for. At Clark, your loved one will receive exceptional care and support from our compassionate team, while being part of a thriving community where neighbors become as close as family.
Memory Care
Is your loved one’s memory loss impacting their health and safety or making independent living impossible? Clark can help. Get peace of mind with Clark’s innovative Memory Care program. Clark is the first life-plan community in the United States to adopt the Montessori for Aging and Dementia program. Our program is led by certified Montessori practitioners, who empower residents with memory loss to lead independent and purposeful lives. Clark does so by creating meaningful routines, activities based on interest, and an environment with memory cues and supports. Memory care is perfect for families looking for specialized memory and dementia care that addresses their loved one’s health and safety needs while enriching their daily lives.
Respite Care
Providing care for another person is a work of love. However, even the best caregiver needs a break every now and again. When this time is needed, Clark is here to ensure your loved one receives the best care and support through Respite Care. Our experienced, caring staff works to provide a seamless transition for your loved one’s “holiday” at Clark. Your loved one will stay in one of our furnished suites for a short period of time and receive excellent care from our experienced, caring staff. They will also enjoy Clark’s activities and amenities throughout their stay. Respite Care is perfect for caregivers who need some time to recharge.
Skilled Nursing
When higher-level medical services are needed for your loved one, Clark’s attentive team of experts is here to provide compassionate care around the clock. Skilled nursing offers complete health services, individualized activity plans, restorative therapy and more to offer the best support and care for your loved one. Skilled nursing is ideal for those who need a considerable amount of assistance with activities of daily living.
Types of Care at Clark Retirement at Keller Lake
Assisted LivingHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Private Rooms
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Pet Friendly
- Security
- Transportation Services
- Walking Paths
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Clark Retirement at Keller Lake
3.8overall · 16 ratings combined
3.8★ on Google (16)
Beth Anne Gruizinga
Jun 2021
I wish I could give a negative 10 as a score!! If you love your parent(s), I beg you NOT place them at Clark on Keller Lake!!! The beautiful building/setting increases the corporate chances that you will agree to the $6000/month fee and is a diversion to the reality of the situation!! There is no “functional” kitchen so they transport the food from another facility and it’s AWFUL!! Very little real meat (mostly processed), no fresh fruit or vegetables. I sat in on many meetings regarding the the poor quality of food, no accommodations for those who need a specialized diet, and the residents concerns. Lots of promises, but no follow through. Activities are insulting to those who have active minds and reminded me of early elementary school. My mom withdrew to her room due to the lack of stimulation. There are some wonderful staff, but then there are the others. My mom was hospitalized on many occasions due to neglect. Some involved not providing medication and others more severe. One of these experiences was when she got sick in the middle of the night in her bed. They put her in her recliner to change her bed and LEFT her there all night!!! She was violently ill and was covered in vomit and diarrhea by the time it was discovered in the morning. My mom was septic by the time she was taken to the hospital!! 2 weeks in ICU, myoclonic seizures, hallucinations and the doctors said to call the family for our final goodbyes. There was no apology from Nancy, the manager, or Tina,?the head nurse! If it wasn’t for the kindness of one of the workers who shared the truth, we would never have known! My sister and I demanded a meeting with Nancy who denied any wrongdoing and offered no sympathy whatsoever until I asked for the records for that night. Apparently, there were none. After pressing her, she finally admitted that she fired the staff on duty, but did not report them to LARAmi.gov so they were free to find jobs at other facilities! I NEVER got my final hug and kiss due to their inappropriate isolation. Don’t LET this happen to you and your parent(s) My goal is make the public aware and am slowly moving toward developing a case against Clark.
Laura
Mar 2021
The ladies that take care of the residents are wonderful, very kind and compassionate. The way Clark has handled Covid has been terrible. Visitation for residents has opened up for the first time in a year, allowing residents to see their family members. Clark's policy is each resident can have one visit a week for one hour. Two people can visit at a time. One. Visit. A. Week. Wow. So siblings draw straws? Prisoners have better visitation policies than Clark. And the residents at Clark pay a fortune to live there. Pre-Covid, the meals were terrible. I don't know if they have improved but it was a whole lot of dry tuna sandwiches with lima beans for dinner. My family member had asked for oatmeal for months for breakfast due to heart issues and received bacon and eggs instead. I really like the grounds, the location and the staff but their policies are not meant to keep their residents happy, they are meant to save a buck. If Clark really cared about their residents they would put money and effort into make visits more readily available for family. This is what the residents really need right now. Family. Love. Someone to talk to. At Clark, they won't get it.
m root
Oct 2020
completely neglected my mom during lockdown.
Ellen Jones
Jul 2020
They are the an absolute horrible place. DO NOT put your loved one there. They do not take care for their patients.
Government Inspection History
5 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 30, 2025Fire Safety StandardHealth ComplaintHealth Standard13 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025
Feb 19, 2025Health Complaint2 citations
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025
Aug 22, 2024Fire Safety StandardHealth Standard17 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024
Mar 21, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Nov 1, 2023Fire Safety StandardHealth Standard4 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Clark Retirement at Keller Lake offer?
Clark Retirement at Keller Lake offers Assisted Living, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Does Clark Retirement at Keller Lake offer respite or short-term stays?
Yes. Clark Retirement at Keller Lake lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.
Is Clark Retirement at Keller Lake pet friendly?
Yes. Clark Retirement at Keller Lake lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Clark Retirement at Keller Lake located?
Clark Retirement at Keller Lake is located at 2499 Forest Hill Ave SE in Grand Rapids, Michigan.
What do families say about Clark Retirement at Keller Lake?
Families describe a mix of experiences at Clark Retirement at Keller Lake: some praise the caring staff, scenic lakeside setting, and long-term happiness of residents, while others report serious concerns about neglect, food quality, and restrictive visitation policies during COVID. The community offers a full continuum of care on one nonprofit, ecumenical campus, including a Montessori-based memory care approach.
How did Clark Retirement at Keller Lake do on recent health and safety inspections?
Clark Retirement at Keller Lake had 5 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Clark Retirement at Keller Lake?
Submit the Request Information form on this page to connect with Clark Retirement at Keller Lake and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Clark Retirement at Keller Lake? Claim this listing to update photos, pricing, and details. It's free.
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