Ric Maxim
Jun 2026
My mother in-law is staying here. Professional and courteous staff
1 / 5Quick Facts
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 39
- Inspections
- View history (14 citations)
- Care model
- Not-for-profit CCRC spanning independent to skilled nursing
- Care continuum
- Priority access to on-campus healthcare as needs change
- Transition risk
- Reported waitlists for assisted living or memory care spots
CMS Care Compare
What Families Think
Porter Hills Village is a not-for-profit Continuing Care Retirement Community in Grand Rapids offering independent living, assisted living, memory care, and skilled nursing on one campus. Reviewers describe a genuinely warm, active community for independent living residents, but several raise serious concerns about staffing consistency, communication, and safety once higher levels of care are needed.
The Good
- Strong sense of community among independent living residents
- Wide variety of activities: fitness, water aerobics, book clubs, golf simulator
- New/renovated independent living apartments and townhomes well liked
- Peaceful, wooded campus setting near I-96
- Continuum of care allows aging in place across levels
The Bad
- Multiple reports of theft of resident belongings left unresolved
- Several reviewers cite unreturned calls and poor communication with nursing staff
- Reports of inconsistent weekend staffing and reliance on agency nurses
- Serious care lapses reported, including unnoticed medication reactions and bedsores
- One detailed report of a long wait for assisted living/memory care, separating a couple
AI-generated from reviews and community data.
Porter Hills Village is a senior living community in Grand Rapids, Michigan offering Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.7 out of 5 across 58 reviews.
About Porter Hills Village
Porter Hills Village is a Continuing Care Retirement Community (CCRC) located in Grand Rapids, Michigan. As a not-for-profit organization, the community offers a continuum of care services designed to support residents as their needs change over time, with priority access to high-quality healthcare services on campus.
The community emphasizes wellness across multiple dimensions, with programming designed to keep residents active and engaged. Dining options include elegant dinners, casual cafés, and fresh, flavorful meals prepared for shared enjoyment. Residents can participate in clubs, hobby groups, and book clubs, or start their own groups to connect with neighbors who share their interests.
Porter Hills Village provides access to arts, culture, shopping, dining, and family entertainment in the Grand Rapids area, with these attractions located minutes from the campus. The community is structured around the philosophy that fun and freedom go hand in hand with wellness and confidence, creating an environment where residents can be themselves.
A key advantage of the CCRC model at Porter Hills Village is the assurance that comes with comprehensive continuing care. Should residents' healthcare needs change, they have access to the full range of services available on campus without requiring unexpected moves or facing financial surprises, providing lasting confidence for residents and their families.
Types of Care at Porter Hills Village
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Guest Meals
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
- Transportation Services
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Games
- Live Performances
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Porter Hills Village
3.7overall · 58 ratings combined
3.7★ on Google (58)
Sarah Brookdale
Jun 2026
Management is a joke.
Dick Sherlock
Apr 2026
Porter Hills is best described as a community. The residents are from varied backgrounds and interested in each other. The staff is extraordinary in its professionalism while still being caring. My spouse and I are completely satisfied with our decision to live this stage of our lives here.
Donna Westveer
Apr 2026
Comfortable apartment. Nice kitchen. Great neighbors. Enjoy happy hour get-together in the community room on Fridays. Dining Room meals 2-3 times per week is a good way to meet new people. Activities available to choose from. Ken enjoyed simulated golf 2 times a week and found Tyler very helpful in His swing performance until golf stopped without any explanation. He does attend men’s coffee and Bible Study weekly. I attend Water aerobics.
Patti Hefferan
Apr 2026
Enjoying our life at The Ravines! The atmosphere is warm and friendly. We enjoy our neighbors and the facilities are great.
Government Inspection History
3 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 24, 2025Fire Safety StandardHealth Standard4 citations
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025
Aug 1, 2024Fire Safety StandardHealth Standard7 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024
Jun 14, 2023Fire Safety StandardHealth Standard3 citations
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Porter Hills Village offer?
Porter Hills Village offers Skilled Nursing / Long Term Care.
Where is Porter Hills Village located?
Porter Hills Village is located at 3600 Fulton St E in Grand Rapids, Michigan.
What do families say about Porter Hills Village?
Porter Hills Village is a not-for-profit Continuing Care Retirement Community in Grand Rapids offering independent living, assisted living, memory care, and skilled nursing on one campus. Reviewers describe a genuinely warm, active community for independent living residents, but several raise serious concerns about staffing consistency, communication, and safety once higher levels of care are needed.
How did Porter Hills Village do on recent health and safety inspections?
Porter Hills Village had 3 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Porter Hills Village?
Submit the Request Information form on this page to connect with Porter Hills Village and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Porter Hills Village? Claim this listing to update photos, pricing, and details. It's free.
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