MyLivingChoice

Norwalk Nursing & Rehab Center

921Sunset Drive

4.1(33 ratings)· Norwalk average: 3.9

Norwalk Nursing & Rehab Center, photo 11 / 6

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
45
Stay options
Offers short-term and respite care stays
Care level
Provides intermediate care in addition to skilled nursing
Grounds feature
On-site playground for visiting family members

What Families Think

Most reviewers describe attentive, compassionate nursing and rehab staff who go out of their way for residents, with several specifically praising the administrator and therapy team. However, a handful of reviewers report serious problems including billing disputes, understaffing, and neglect, so experiences appear inconsistent.

The Good

  • Staff described as attentive and compassionate by many
  • Rehab team praised for pushing patients to recover
  • Handled COVID-era visitation creatively for families
  • Administrator singled out for hands-on, caring leadership
  • Successfully coordinated a state-to-state facility transfer

The Bad

  • Multiple complaints about inaccurate or unresolved billing statements
  • One report of a resident going days without being dressed
  • One report of understaffing with uneven workload among staff
  • One report of missing belongings from a resident's room

AI-generated from reviews and community data.

Norwalk Nursing & Rehab Center is a senior living community in Norwalk, Iowa offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.1 out of 5 across 32 reviews.

About Norwalk Nursing & Rehab Center

Norwalk Nursing & Rehab Center is a skilled nursing and rehabilitation community located in Norwalk, Iowa. The facility offers skilled nursing care, intermediate care, and short-term or respite care for residents.

The community features a playground on its grounds, providing a recreational area for visiting family members, including children.

Types of Care at Norwalk Nursing & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Norwalk Nursing & Rehab Center

4.1overall · 33 ratings combined

4.1★ on Google (32) · 5★ on Yelp (1) · Yelp page ↗

Christopher Hayward

Jun 2026

via Google

My brother is there for rehabilitation. So I'm only there to visit him.

Bridget Shapansky

Dec 2025

via Google

Norwalk Nursing and Rehab was an absolute God-send when my distant relative (with no other next of kin) ended up in a skilled nursing facility in Chicago. Taryn and her amazing team helped us facilitate a seamless state to state facility transfer. The nursing and therapy teams were fabulous. My relative has since been discharged and was sad to leave this wonderful community! I wish we had more facilities like this to take care of our elderly! Two thumbs up!

ad Marvin

Apr 2024

via Google

they are criminals they do go into dressers steal stuff

Josie Gregory

Jan 2024

via Google

This place is amazing! My dad is treated with the most respect and given the most love from all of the workers here. I am so thankful he ended up here!

Luann Sechrist

Feb 2023

via Google

I honestly wish there were 10 stars! My first time of placing a loved one in the facility, and EVERYONE went above and beyond for her and us. The nurse crew went above and beyond when we needed anything or had questions. Rehab worked so hard with her and tried to push her to become stronger. Amanda always checking in and having such amazing things to say about my loved one. Karah, went above and beyond ALWAYS, was so caring and compassionate about all of us. Jill was so helpful in the billing are and always checking on us. Mike putting a smile on her face with his cute little puppies, and if we needed anything for her he was there in a heartbeat. I just cannot say enough good things about this Facility! They all genuinely care about your loved one and that is what matters at the end of the day.

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Government Inspection History

4 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 31, 2025Fire Safety StandardHealth Standard4 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 9, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

Apr 16, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025

Dec 5, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024

Nov 30, 2023Fire Safety StandardHealth Standard5 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Norwalk Nursing & Rehab Center offer?

Norwalk Nursing & Rehab Center offers Skilled Nursing / Long Term Care.

Where is Norwalk Nursing & Rehab Center located?

Norwalk Nursing & Rehab Center is located at 921Sunset Drive in Norwalk, Iowa.

What do families say about Norwalk Nursing & Rehab Center?

Most reviewers describe attentive, compassionate nursing and rehab staff who go out of their way for residents, with several specifically praising the administrator and therapy team. However, a handful of reviewers report serious problems including billing disputes, understaffing, and neglect, so experiences appear inconsistent.

How did Norwalk Nursing & Rehab Center do on recent health and safety inspections?

Norwalk Nursing & Rehab Center had 4 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Norwalk Nursing & Rehab Center?

Submit the Request Information form on this page to connect with Norwalk Nursing & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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