The Bridges at Ankeny

Ginny Hiaring

Apr 2026

via Google ↗

My friend lives there. She loves the place so much. When I've visited her I found the place amazingly clean and all staff very nice and they treat residents with great respect. A beautiful and friendly living place for our loved ones. No place as nice as Bridges of Ankeny. Oh..and the rooms are roomy with private bathrooms.

Elizabeth Dautremont

Mar 2026

via Google ↗

My mom came in with having issues from a stroke and it was very questionable considering she didn't know what was going on. Is she on a good day was alert and oriented to herself and maybe the month or year we were in or who the president was she couldn't tell you what city she was in what nursing home she was in. I have had many instances where I have tried to call into the facility to check on how she's doing and their phones don't work. I've had to go into the facility because she's sundowning and so badly that the staff is having a hard time dealing with it. Because she's adamant she's going home. The doctor at the facility deemed her medically capable of making her own medical decisions and it's insanely questionable at best if she's able to understand benefits and risk of treatment that she's supposed to be getting. She didn't used to sit down at 2:00 p.m. and now is and they wanted her to go home knowing I was going to have rotator cuff surgery and she needs not only assistance getting dressed undressed and basic cares but that I wasn't going to be able to provide it. She wasn't even there for hours and she was able to get outside

Heather Berg

Mar 2026

via Google ↗

My mother was in this facility from January 13th to January 22nd with medicine mismanagement and communication issues with staff from day one. From January 23rd until February 3rd, basic care and medication mismanagement caused issues severe enough for her surgeon to admit her to the hospital for wound care. Surprisingly when confronted about our concerns the nurse manager said, she had no idea there was a problem. Sadly when speaking to the Iowa Ombudsman, she would have to return to the center for them to even advocate for her. The amount of pain, and the condition of her surgical site were so horrendous that she remained in the hospital until her death on March 3rd. This facility has received multiple citations in 2026 and we are only three months into the year. They average 6.17 citations per inspection which is higher than the national average. If you must send anyone here, be vigilant, be seen and make sure you are heard. My mother did NOT deserve that much pain, anguish and anxiety prior to her death. Understaffing is NOT an excuse for poor care. The facility took the money and did NOT provide proper care. The facility entered into a contract and did not hold up their end. The Bridges at Ankeny needs to be accountable.

Tiffany Walter

Dec 2025

via Google ↗

I really can't say enough good about this place. We moved our mother here from a facility that was horrible to her and made her health severely decline. She has never been so happy, well cared for and genuinely in love with where she lives. She has regained her independence with how much she has improved in therapy. She can now walk unassisted and up stairs. When we left the prior facility she required help even to stand to get into a wheelchair. The management has been fantastic and extremely responsive. I receive communication for every issue, med change etc they find with my mom. She is smiling and laughing and visiting with other residents when I stop in unannounced. I really couldn't ask for much more in a care facility. Her life has completely improved for the better in the three months she has lived here. Huge thanks to the Bridges staff for all they do.

Darian Forcier

Nov 2025

via Google ↗

*This review reflects my family’s experience in late 2024. I had shared this previously, but it no longer appears on the page, so I am reposting it here. I agree with many of the other low-star reviews. I am not one to only leave reviews when I’m upset - I’ve left many positive reviews for other businesses. I wasn’t sure if I wanted to revisit this experience, but I think it’s important for families to know what we went through. A close family member was transferred here for end-of-life care so he could be near us. It was our only option due to being from out of town. He was at the facility for only three days before he passed, and unfortunately the experience still weighs heavily on me. From the first day, communication was almost nonexistent. No one reached out to gather any background information, and when we tried to speak with nursing staff, we were often met with dismissive responses. Staff later claimed they “didn’t know him well,” which was used to explain several issues, despite us being with him every day. During his short stay, we witnessed repeated concerns about responsiveness, basic comfort measures, and overall respect. At one point I found myself providing nearly all of his care for several hours because no one was available, even though he clearly needed support. We also experienced moments where staff seemed impatient or unprofessional during times he was scared or confused. Simple requests for comfort items were brushed off or redirected instead of handled appropriately. Low staffing or high workload does not excuse treating vulnerable people without compassion. I’ve worked in high-pressure medical environments myself, so I understand the challenges — but I also know what appropriate care looks like, even when things are busy. The hospice team we chose was wonderful, and I’m grateful for them. I did share my concerns with the facility’s social worker, who responded kindly and professionally, but the systemic issues were far bigger than any one staff member could fix. I wish our family could have focused entirely on saying goodbye instead of constantly advocating for basic care. I hope the facility takes these concerns seriously for future families.