Matthew Steward
Aug 2025
This is a nice place they have some wonderful people and my family really loves it there the people are great and do their job and they are on top of their game!
Regency Assisted Living
815 High Rd3.3(7 ratings)· Norwalk average: 3.9
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1 / 2Quick Facts
- Care continuum
- Rehab and assisted living offered on-site
- Therapy access
- Physical therapists work directly with residents
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Regency Assisted Living in Norwalk, Iowa holds a 3.3 out of 5 rating from 7 Google reviews, with feedback that's sharply mixed. Several families praise the staff's attentiveness and communication, especially around rehabilitation and end-of-life care, while one serious report alleges neglect and poor medical care leading to a resident's death.
What reviewers praise
- Staff praised as caring and professional
- Good communication with families during care
- Positive experience with post-fall rehabilitation
- Compassionate care during a resident's final days
What reviewers flag
- One report alleges serious neglect and lack of medical attention
- One reviewer described food as horrible
- No published pricing information available
AI-generated from reviews and community data.
Regency Assisted Living is a senior living community in Norwalk, Iowa offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 7 reviews.
About Regency Assisted Living
Regency Assisted Living is an assisted living community in Norwalk, Iowa. The facility offers 24-hour staff, medication management, an emergency call system, housekeeping, wheelchair accessibility, and social activities in gathering spaces.
Reviewers offer notably mixed accounts of the community. Several families praised staff responsiveness, professionalism, and attentive care, with one reviewer describing the manager and staff as "awesome." Others reported serious concerns about attention to residents, medical knowledge, organization, and food quality, making communication and care standards areas where experiences diverge significantly.
Types of Care at Regency Assisted Living
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Regency Assisted Living
3.3overall · 7 ratings combined
3.3★ on Google (7)
Kayonaah Kimberlin
Jul 2025
Can't say enough about how much I appreciate Regency! My Mom went through rehabilitation at their care center after suffering a major fall. She has now been on the assisted living side for almost a year. The manager and staff are AWESOME! Knowing she is still "on her own" with some backup has been such a blessing!
SC
Dec 2023
Thank you Regency. The staff took great care of my Grandmother in her final days. A thankless job, they were always professional and understanding. The staff kept me continually updated throughout her time in the facility. When I called for information, they always responded. Thank you to the staff, the physical therapists, and everybody who took care of her at age 94. I highly recommend this facility for care of loved ones.
Jana T
Feb 2023
Terrible!!! My mother was there 2 1/2 months and they killed her due to lack of attention or caring, lack of medical knowledge and procedures, extremely unorganized. She was only 81. Food was horrible. They are only interested in the $$$.
Frequently Asked Questions
What types of care does Regency Assisted Living offer?
Regency Assisted Living offers Assisted Living.
Where is Regency Assisted Living located?
Regency Assisted Living is located at 815 High Rd in Norwalk, Iowa.
What do families say about Regency Assisted Living?
Regency Assisted Living in Norwalk, Iowa holds a 3.3 out of 5 rating from 7 Google reviews, with feedback that's sharply mixed. Several families praise the staff's attentiveness and communication, especially around rehabilitation and end-of-life care, while one serious report alleges neglect and poor medical care leading to a resident's death.
How can families visit Regency Assisted Living?
Submit the Request Information form on this page, or contact Regency Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Regency Assisted Living? Claim this listing to update photos, pricing, and details. It's free.
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