3.5(123 ratings)· Indianapolis average: 4
1 / 5CMS Care Compare
Reviews for Majestic Care of Southport are sharply divided: many families and residents praise the friendly staff, clean building, and active activities program, while a significant number of serious reviews describe neglect, understaffing, and poor communication from management. The facility offers in-house hemodialysis and both short-term rehab and long-term skilled nursing care, but experiences with basic care quality appear inconsistent.
AI-generated from reviews and community data.
Majestic Care of Southport (Offers In-House Hemo Dialysis) is a senior living community in Indianapolis, Indiana offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 123 reviews.
Majestic Care of Southport offers a peaceful and convenient setting for both short-term rehabilitation and long-term stays. The community is located in Marion County, south of Indianapolis, near the Greenwood Place Shopping Center.
The Care Team is specially trained to work with seniors, providing a family-centered approach to nursing care. Residents receive a highly personalized level of clinical care from trained, licensed, and compassionate professionals.
Short-term rehabilitation services include intensive physical, occupational, and medical care aimed at helping residents return to their highest level of functioning and independence as quickly as possible. Physical therapy is used to speed healing from painful injuries, occupational therapy addresses daily living skills such as bathing, dressing, grooming, and safe transfers, and speech therapy helps residents regain speech, swallowing, and oral function.
For those who wish to remain at home, an Outpatient Therapy program provides access to the same trained therapy staff and a modern therapy gym, offering physical, occupational, and speech services on an outpatient basis. Long-term care is also offered at the community, with individualized care plans and 24-hour nursing care for residents with ongoing needs.
Additional services include Respite Care, which provides a fully furnished room and care for up to 30 days across Memory Care, Long-Term Care, or Hospice service lines, giving family caregivers a break. On-site dialysis is available for added convenience, and Hospice Care is designed to help residents live out their final days comfortably, with an intensive level of care including pain management and emotional and spiritual support for both residents and their families.
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Help Me Choose3.5overall · 123 ratings combined
3.5★ on Google (123)
MDR
Jul 2026
This is a wonderful place. We have an excellent long-term care unit and a short-term care unit for a rehab stay. All staff are super involved with the care needs of every resident in this place. We truly believe in customer service and promote that every day. The activities department stays busy with fun activities to keep your loved ones involved. The nursing team strives to make sure the best care is given and at all times! Majestic care of Southport has so much to offer.
Nicole Davis
Jul 2026
I just recently had to place my father in a long term care facility due to dementia. We are so pleased to have found Majestic. The staff is so friendly and treats my father so well. The establishment is very clean. Heather the manager, went above and beyond to help us through the process of getting dad in the facility. Anytime I have a question I can call her and ask. She’s so friendly and compassionate. So far I have no complaints. So thankful we chose this facility.
Katelyn Buntain
Jul 2026
Let me start this off with I’m immensely heartbroken My nana was 54 years old and entered this facility due to losing a toe. 1 year she was here and lost her life due to infection building and her body (she was diabetic and was on kidney dialysis witch she was responding well too) when asked when the last time someone cleaned her amputation site no one had answers. The last time I spoke to my nana they hadn’t unwrapped her foot at all in over a week even tho she was having continued surgeries to scrape infection from her bone in her foot it wasn’t helping no one cleaned her wounds. When u first walk unit his facility you are met with what seems like a nice place. You round the corner to where the patient rooms are and you are met with the most ungodly smell of human pee and other things. My nanas BP was out of wack no one was notified not me who was on the list to be notified of medical events not her husband. The night nana passed I of course was in shock as I entered her room (that she shared) her roommate began to scream at me for crying that late at night not even made aware her own roommate had been laying there dead for over a hour. They made no attempt to give us privacy. My nanas fingers upon death instantly turned green from the amount of infection they let build in her body. I asked the nurse who was the last person to check on her and see her alive and the answer I was met with was “well her kidneys whereby so good” ok great that’s not what I asked. No one could answer who last seen my nanas fingers upon alive no one could answer when the last time herself or her wound had been washed. She kept a uti in this facility as well for over a year. Again my nana was 54 years old. She was responding well to her dialysis as of one week before her death. Her kidneys wherent great but they wherent what ended her life. Majestic care of Southport having the most unreliable uncaring staff I’ve ever met did. My nana was my absolute best friend I sat with her for 5 hours after she passed in this facility when I got there her nurse at the time asked me what funeral home I wanted her taken to I answered and at 8 months pregnant sat with her so she wouldn’t be alone until the funeral home arrived. 4 hours in I called the funeral home myself to see why they where leaving her lay so long and was told by the funeral home the nurse expressed she “had no family with her and was ok to wait until morning “ I’ll never forgive or understand what they put my amazing nana and my 8month pregnant self through that night and the weeks leading up to her passing. Please for the love of god don’t send so much as ur dog to this facility
Alliyah Reynolds
Jun 2026
My mother is currently residing here. She is on dialysis and there for physical therapy. This was not the place she was originally supposed to be in but this was the only place that had availability at the time. She's is consistently ignored by the nurses. Her call light has been ignored for hours on end (I usually spend time with her on the phone and/or video call). The nurses would rather hang out and party with one another than actually care for their patients. My mother is a fall risk and needs help. That is what the nurses are paid to do. Help. As soon as I'm able to, she'll be getting moved to a different facility for her dialysis. This place is a joke and I wouldn't recommend this place to anyone.
LW And my 3
Jun 2026
Unprofessional
6 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2025
Provide care by qualified persons according to each resident's written plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 29, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 29, 2024
Meet other general requirements that are deficient.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 29, 2024
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Majestic Care of Southport (Offers In-House Hemo Dialysis) offers Skilled Nursing / Long Term Care.
Majestic Care of Southport (Offers In-House Hemo Dialysis) has not published its pricing. For context, communities in Indianapolis that publish rates start around $3,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Majestic Care of Southport (Offers In-House Hemo Dialysis) is located at 8549 S Madison Ave in Indianapolis, Indiana.
Reviews for Majestic Care of Southport are sharply divided: many families and residents praise the friendly staff, clean building, and active activities program, while a significant number of serious reviews describe neglect, understaffing, and poor communication from management. The facility offers in-house hemodialysis and both short-term rehab and long-term skilled nursing care, but experiences with basic care quality appear inconsistent.
Majestic Care of Southport (Offers In-House Hemo Dialysis) had 6 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Majestic Care of Southport (Offers In-House Hemo Dialysis) and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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