7465 Madison Ave
3.1(53 ratings)· Indianapolis average: 3.9
1 / 5CMS Care Compare
Reviews for Hawthorne Healthcare Center are sharply divided: some families describe a warm, close-knit staff and good activities program, while a large number of others report serious lapses in basic care such as unanswered call lights, missed medications, and untreated infections. The Google rating of 3.1 across 53 reviews reflects this inconsistency in day-to-day care quality.
AI-generated from reviews and community data.
Hawthorne Healthcare Center is a rehabilitation and skilled nursing facility located in suburban Indianapolis, Indiana. The community focuses on both the emotional and physical well-being of residents and guests, aiming to create a supportive environment for individuals and their families.
The care team works to build ongoing relationships with residents and families, involving them in every step of the care planning process to help ensure the services provided align with each person's healthcare needs and goals for comfort and recovery.
Hawthorne has a dedicated activities department that designs and implements seasonal and fun events throughout the year. These programs are intended to keep residents and guests engaged with the community while supporting each individual's range of dexterity and personal expression.
Hawthorne Healthcare Center is part of the CommuniCare Family of Companies, a family-owned organization that has grown into one of the nation's larger providers of post-acute care, including skilled nursing rehabilitation, long-term care, and independent rehabilitation facilities.
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Help Me Choose3.1overall · 53 ratings combined
3.1★ on Google (53)
Kayla Parker
Mar 2026
What truly sets this place apart is the warm, small-community atmosphere. It genuinely feels like everyone knows everyone by name, residents, staff, and families alike. There’s a real sense of connection and familiarity that makes it feel less like a facility and more like a close-knit home. Highly recommend to anyone looking for a clean, friendly, and community-focused environment for their family member.
jean kent
Feb 2026
Staff is so loving and kind to residents..they are treated as part of our family. I would highly recommend Hawthorne as I see daily the respect and kindness the residents receive..
Karen McKane
Sep 2024
This place is horrible, my best friend is in there I went to see her and she's diabetic they haven't checked her sugar nor give her her insulin her leg is infected when I wasn't this place needs shut down. I've tried calling several times over the past 3 days no one even answered. It's sicking how these types of places exist 😞
Michelle Wheeler
Sep 2023
Went into this horrible place for subacute Physical Therapy. I went in with a catheter UTI infection. The hospital sent via paper work what antibiotics were to be given. For 12 days I told anyone who would listen to me that the UTI was getting worse and I needed an antibiotic. I ended up having to call an ambulance, and got treated for it. Before that they were flushing my catheter which I had to ask for, for several days. In 12 days it had only been done once when ordered every three days. When they did, they busted the balloon in my bladder. A nurse recathed me and left it in my vagina! Terrible! There were other shots I was to receive, some daily that I only received once in the entirety. They do not answer call lights efficiently, and if they do. They tell you they will take care of it, and they don’t. Many rude staff members that should not be anywhere near the medical field! I could go on and on. Gist of my horrible experience, this is a place you wouldn’t wish on your worst enemy!
Beth Shotts
Mar 2023
Needs closed! Worst place I have ever seen. They let the call lights go on for hours. Won’t change their bottoms resulting in bedsores. Staff is so unfriendly it’s ridiculous! Good luck getting anyone to answer the phone if you need to check on your loved one. DO NOT PUT YOUR LOVED ONE THERE! Rude and aggressive staff!
Hawthorne Healthcare Center offers Skilled Nursing / Long Term Care.
Hawthorne Healthcare Center is located at 7465 Madison Ave in Indianapolis, Indiana.
Reviews for Hawthorne Healthcare Center are sharply divided: some families describe a warm, close-knit staff and good activities program, while a large number of others report serious lapses in basic care such as unanswered call lights, missed medications, and untreated infections. The Google rating of 3.1 across 53 reviews reflects this inconsistency in day-to-day care quality.
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