1 / 5CMS Care Compare
Reviews for Hawthorne Healthcare Center are sharply divided: some families describe a warm, close-knit staff and good activities program, while a large number of others report serious lapses in basic care such as unanswered call lights, missed medications, and untreated infections. The Google rating of 3.1 across 53 reviews reflects this inconsistency in day-to-day care quality.
AI-generated from reviews and community data.
Hawthorne Healthcare Center is a senior living community in Indianapolis, Indiana offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.1 out of 5 across 53 reviews.
Hawthorne Healthcare Center is a rehabilitation and skilled nursing facility located in suburban Indianapolis, Indiana. The community focuses on both the emotional and physical well-being of residents and guests, aiming to create a supportive environment for individuals and their families.
The care team works to build ongoing relationships with residents and families, involving them in every step of the care planning process to help ensure the services provided align with each person's healthcare needs and goals for comfort and recovery.
Hawthorne has a dedicated activities department that designs and implements seasonal and fun events throughout the year. These programs are intended to keep residents and guests engaged with the community while supporting each individual's range of dexterity and personal expression.
Hawthorne Healthcare Center is part of the CommuniCare Family of Companies, a family-owned organization that has grown into one of the nation's larger providers of post-acute care, including skilled nursing rehabilitation, long-term care, and independent rehabilitation facilities.
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Help Me Choose3.1overall · 53 ratings combined
3.1★ on Google (53)
Kayla Parker
Mar 2026
What truly sets this place apart is the warm, small-community atmosphere. It genuinely feels like everyone knows everyone by name, residents, staff, and families alike. There’s a real sense of connection and familiarity that makes it feel less like a facility and more like a close-knit home. Highly recommend to anyone looking for a clean, friendly, and community-focused environment for their family member.
jean kent
Feb 2026
Staff is so loving and kind to residents..they are treated as part of our family. I would highly recommend Hawthorne as I see daily the respect and kindness the residents receive..
Karen McKane
Sep 2024
This place is horrible, my best friend is in there I went to see her and she's diabetic they haven't checked her sugar nor give her her insulin her leg is infected when I wasn't this place needs shut down. I've tried calling several times over the past 3 days no one even answered. It's sicking how these types of places exist 😞
Michelle Wheeler
Sep 2023
Went into this horrible place for subacute Physical Therapy. I went in with a catheter UTI infection. The hospital sent via paper work what antibiotics were to be given. For 12 days I told anyone who would listen to me that the UTI was getting worse and I needed an antibiotic. I ended up having to call an ambulance, and got treated for it. Before that they were flushing my catheter which I had to ask for, for several days. In 12 days it had only been done once when ordered every three days. When they did, they busted the balloon in my bladder. A nurse recathed me and left it in my vagina! Terrible! There were other shots I was to receive, some daily that I only received once in the entirety. They do not answer call lights efficiently, and if they do. They tell you they will take care of it, and they don’t. Many rude staff members that should not be anywhere near the medical field! I could go on and on. Gist of my horrible experience, this is a place you wouldn’t wish on your worst enemy!
Beth Shotts
Mar 2023
Needs closed! Worst place I have ever seen. They let the call lights go on for hours. Won’t change their bottoms resulting in bedsores. Staff is so unfriendly it’s ridiculous! Good luck getting anyone to answer the phone if you need to check on your loved one. DO NOT PUT YOUR LOVED ONE THERE! Rude and aggressive staff!
10 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 27, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2026
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Implement emergency and standby power systems.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 6, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 6, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 13, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 27, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 12, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 12, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 27, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 28, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2024
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Hawthorne Healthcare Center offers Skilled Nursing / Long Term Care.
Hawthorne Healthcare Center has not published its pricing. For context, communities in Indianapolis that publish rates start around $3,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Hawthorne Healthcare Center is located at 7465 Madison Ave in Indianapolis, Indiana.
Reviews for Hawthorne Healthcare Center are sharply divided: some families describe a warm, close-knit staff and good activities program, while a large number of others report serious lapses in basic care such as unanswered call lights, missed medications, and untreated infections. The Google rating of 3.1 across 53 reviews reflects this inconsistency in day-to-day care quality.
Hawthorne Healthcare Center had 10 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Hawthorne Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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