1 / 5Home Instead is a home health and hospice agency in Indianapolis serving clients in their own homes. Family reviewers consistently praise the caregivers and office staff for reliability and warmth, while one former employee raised concerns about internal treatment and pay. Overall the community holds a strong 4.8 rating based on 59 Google reviews.
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Home Instead is a home care agency serving Indianapolis, Indiana offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Emergency Call System and 24-Hour Staff. Families rate it 4.8 out of 5 across 59 reviews.
Home Instead is a home health and hospice care provider serving Indianapolis, Indiana. The service brings professional caregivers into clients' homes to support aging adults and those with serious illnesses, allowing them to remain in their own residences while receiving assistance with daily needs.
Families consistently praise the quality and dedication of individual caregivers. Named caregivers like Jane, Barbara, Stephanie, Jeanette, and Betsy are described as going above and beyond their duties, forming genuine connections with clients and their families. One family wrote, "they have become a part of our family." The West Indianapolis office team is noted for responsiveness to family requests and active community involvement, with staff members volunteering at local events and fundraisers.
Home Instead holds a 4.8 out of 5 rating across 59 Google reviews. While the overwhelming majority of feedback centers on attentive, compassionate in-home care and supportive office management, one review raised concerns about internal staff treatment and compensation practices. For families seeking to support loved ones aging at home, the service appears to deliver consistent, personalized care.
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Help Me Choose4.8overall · 59 ratings combined
4.8★ on Google (59)
Jackie
Apr 2026
Office staff is rude and couldn’t care less about employees. They have no empathy for anyone but claim to be flexible. They also do not offer raises of more than a few cents even if you’ve been with them for a while. Many other places out there that pay better and treat their employees better. All about money is what it seems like.
debbie leich
Dec 2025
Our care pros, Stephanie, Jeanette and Betsy (Elizabeth) are all wonderful and have taken such heartfelt and professional care of my husband and I. I don’t know how we’d have made it through the past months without their help
Mooresville Senior Center
Sep 2025
The staff I interact with at Indy-West are so helpful. Any time we have a need they are immediately responsive, and I love referring my members to their team! Recently we had a fundraiser related to one of our seniors, and not only did Tammy offer her assistance after hours, she brought her whole family to support our event! I love how much this office loves the community they support. Keep it up!
LoriAnn Kocialski
May 2025
I'm involved with Home Instead with my "adopted" dad. We have been using this service now for about four weeks. It is a service I can recommend if you are looking to keep your loved ones in their homes. There are some great care givers available, and the office staff is great to work with.
Jane Clark
Mar 2023
I can't begin to adequately describe what Home Instead services have meant to our family! Mom's main caregivers, Jane and Barbara, have provided consistent, caring assistance that has not only allowed Mom to stay in her home, but they have become a part of our family. They routinely go above and beyond to provide the outstanding care that we have come to rely upon. The Home Instead West Indy location's office staff is also outstanding, and their friendly, helpful information is always appreciated as is their after hours on-call person, if needed. Throughout the pandemic, they worked tirelessly to recruit and retain staff, providing substitute caregivers when necessary. Mom has been using Home Instead's services for over five years, and we have never been disappointed. If you are looking for home care services, we would highly recommend them!
Home Instead offers At-Home Care.
Home Instead has not published its pricing. For context, communities in Indianapolis that publish rates start around $3,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Home Instead is located at 2611 Waterfront Pkwy E Dr #305 in Indianapolis, Indiana.
Home Instead is a home health and hospice agency in Indianapolis serving clients in their own homes. Family reviewers consistently praise the caregivers and office staff for reliability and warmth, while one former employee raised concerns about internal treatment and pay. Overall the community holds a strong 4.8 rating based on 59 Google reviews.
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