Grand Victorian Of Zionsville

Dawn Stroup

Jun 2026

via Google ↗

Grand Victorian is a welcoming community with a caring team that is dedicated to supporting residents’ independence, dignity, and quality of life. The staff create a warm, engaging environment, and their commitment to providing exceptional service is evident in the relationships they build with residents and families. A great option for seniors seeking a supportive and vibrant place to call home.

Ryan Levengood

May 2026

via Google ↗

The Restoracy has had a long-standing working relationship with Grand Victorian of Zionsville, and we truly cannot say enough good things about their team. We are big fans of CQ, the Director of Nursing, Lily, the Executive Director, and Savoy, who leads Memory Care. They are caring, responsive, and truly committed to the residents and families they serve.<br><br>Since the new ownership a couple years back we have seen a big improvement all around!<br><br>When their residents ever need short-term rehab, they often come to us, and they always speak very highly of Grand Victorian, the homelike environment, the personal feel, and the genuine care they receive there. It is clear that the team takes great pride in creating a warm, supportive setting for seniors.<br><br>We appreciate the partnership and have a lot of respect for the care they provide.

Ann Burgess

Jun 2025

via Google ↗

This facility was purchased by Grand Victorian (Gardent Corp) at the end of 2024. Note that the only positive reviews here are before this transition.<br>My mother lived here for 5 years until June 2025. In the last 6 months, the management is entirely new and not resident focused. They do not engage with the residents if and when they are in the halls. The food quality has plummeted, the publicly lit areas were dimmed, housekeeping and laundry have become hit or miss. Any questions or concerns have to be forwarded to “corporate” and there is no follow up. My mother’s last month’s rent was debited twice via ACH from her account and they refused to correct the situation. I was finally able to have the bank take care of it. Many residents have moved or are moving. I hope this was just an error and not a concerted effort to take advantage of the elderly who are moving between facilities and might be confused or too trusting to ask questions.

michelle heimbuch

Mar 2025

via Google ↗

Don't be fooled, looks can be deceiving. My parents lived here 3 yrs ago.staff and leadership change so often it's mind blowing, it was called independence village east back then wonder why they changed their name?? Let's see we had a nurse who convinced my dad who had mild dementia that some one was filming him with him knowing it , so they could demand we take the security camera down (wonder why) then I was taking my dad to a dr appointment and like always we had staff take mom who had mild dementia to the activities room where Staff could keep an eye on her the new director of nursing said "we are not baby sitters" I thought it was assisted living??? Always finding mom wet and staff lying to my face the list goes on and on!! Just look deeply at facilities like this. And don't believe any reviews from Brad Miller, he ran the place when we were there, he's not a good person!!

Sandi Mathes

Jun 2024

via Google ↗

My dad has been a resident at IVZ for close to 2 years. He began his journey as an independent resident and is currently living in memory care. Kudos to the entire staff. The caregivers are kind, knowledgeable and friendly to all. Questions are always answered promptly or referred to the appropriate leader. Michelle Kartholl is the fabulous director of the MC unit. She is engaged with residents and their loved ones. We've seen many improvements since her arrival. The entire staff - leaders,<br>medical, activities teams and support staff are kind, caring, resourceful and engage with families. We are very pleased with the care and kindness expressed to my dad each day.