3.4(45 ratings)· Robbinsdale average: 3.4
Part of Good Samaritan Society · 135 communities · 4★ average
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Home Health Compare
Reviews of this Robbinsdale skilled nursing and specialty care community are largely negative, with multiple families describing slow response to call lights, inconsistent hygiene care, and inattentive nursing staff, especially on weekends. Therapy services (PT, OT, speech) are consistently praised even by otherwise critical reviewers, and one reviewer had a positive experience with overnight staff.
AI-generated from reviews and community data.
Good Samaritan Society - Specialty Care Community is a senior living community in Robbinsdale, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 45 reviews.
Good Samaritan Society – Specialty Care Community in Robbinsdale, Minnesota provides inpatient and outpatient rehabilitation therapy, hospice and end-of-life care, and specialized services for individuals recovering from hospitalization or serious illness. Care is delivered by registered nurses and licensed practical nurses as part of a compassionate, person-centered approach.
The community operates a 16-bed hospice unit focused on comfort-focused care for individuals with life-limiting illnesses, emphasizing pain and symptom management, emotional and spiritual support, and family guidance. A specialized 16-bed unit serves individuals with Huntington's disease, a progressive neurological disorder, with staff trained to support medical, physical and emotional needs throughout all stages of the disease.
The facility includes a 32-bed rehabilitation therapy unit providing comprehensive, goal-oriented care across physical, occupational, and speech therapy disciplines. Services are tailored to support strength, mobility, communication, and independence, with an on-site registered dietitian addressing nutritional needs and a physical therapist certified in lymphedema management providing specialized care.
A 16-bed men's-only unit fosters community and peer connection, with particular focus on veterans and activities such as card games, group discussions, and social gatherings. A separate 16-bed secured men's unit provides a safe, structured environment with enhanced security for residents who benefit from reduced stimulation or who are at risk of wandering, while maintaining a respectful setting that promotes dignity and independence.
The community emphasizes individualized care and a supportive atmosphere that extends beyond medical services to include activities, meal programs, and transportation. Staff are dedicated to enhancing residents' quality of life across physical, mental, and spiritual dimensions.
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Help Me Choose3.4overall · 45 ratings combined
3.4★ on Google (45)
fnu mn
Apr 2025
The staff was very rude. They would talk about patients and visitors so that others could hear. It could take an hour for them to answer the patient’s call. One day the staff had a meeting, left the floor, and there was no one to meet the patients’ needs! They did not clean a patient completely if they had had a bowl movement. A patient needs to be able to take care of her/himself to be there. Awful.
Laura Ondich
Oct 2024
Our mother was in this place for a month (Jan. 2024) and developed C-Diff. Instead of being treated for it, they let her suffer (and I do mean SUFFER) in agony, and when she was soiled, they wouldn't clean her up for hours. We asked for her to be bathed so her skin wouldn't be so irritated, but they only bathe residents once a week, no matter what. They placed her soiled clothing in garbage bags for family to take home to wash, and the stench in her room from the bagged up, infectious, laundry was over whelming. When we brought our concerns to the powers that be, we were told, in a nutshell, that if we didn't approve of how they did things, we could pack up our mom and leave. This wasn't a one-time event... the entire month she was there she was ignored, forced to eat (which made her vomit), the daily PT was was to receive was sporadic at best. This was our first experience with transitional housing (rehab) and did not know what to expect, but we sure expected better than what we got! We will NEVER use this place again!!! And.... two days after being released from this "care" facility, our mom was back in the hospital because the C-Diff was that bad. Their lack of care made our mother very, very sick. Zero out of five stars. Not recommended. Wish they could be closed down.... Or fined.
Robin Highsmith
Jun 2024
Horrible place, my sister is currently a patient there. Calls me on a regular basis to get someone to help her. She has had her call light on for 50 minutes, I call and the desk operator to get someone to come to her room. She explained she is in pain and has been calling out for help and I interrupted and ask for who was in charge. The male stated he would not speak to me and told my sister to hang up and walked out. I advised my sister to call 911! She is not able to walk due to a spinal cord injury and this is how you are treated when no one is watching. The paramedics showed up to find me sister with a high fever and will be taking her to the hospital. The nurses are not from this country and have very little training and knows no one will do anything and the patients are helpless to do anything! They take advantage of this fact and are allowed to get away with treating patients less than human. Just read some of the reviews. Its a revolving door with underpaid staff and thats only part of the reason the care is horrible! Elijah the head nurse calls me an 2 hours later to tell me my sister was taking to the hospitial and how they missed her high fever due to the A/C! I asked how they missed the call light and cries for help for 50 minutes. He stated he was only calling to let me know she was at the hospital ! Did you really think i didnt know that Einstein! This place needs to be shut down. Good Samaritan is a joke! And I will continue to warn about this place! Shame on North Memorial Hospital for sending people here. I wouldn't send a dog there! Someone please help ! There will be a review daily. Everyday! I will also be writing news channels til I get someone to take notice of the poor treatment of patients here. The health care system has fallen short and needs to be better. People don't come to nursing homes/rehabs by choice. They come for help and to be treated with respect, like human beings. Good Samaritan is not that. The name should be changed to something more fitting cause it's not good. Unfortunately the few staff that do care can't be recognized because there are more bad than good.
Susan
Apr 2024
My husband was transferred by a wheelchair van from North Memorial to Good Sam Robbinsdale after a hospitalization for an infection. He has dementia among other health concerns and was sent there for rehab to build back some physical strength and cognitive skills. The PT, OT and Speech therapists were awesome. The front desk was also very good. He was admitted on a Friday evening so nothing happens until Monday at these places (and I mean nothing). That was one long, frustrating and exhausting weekend. The nursing staff and aides were completely inattentive and absent. Their attitudes were indifferent at best and even abrasive in some cases. They literally left him in bed until 10 or 11AM after he had been there since 7pm the night before. Didn't help with any dressing or bathing even though it was obvious he couldn't do it himself. On Monday I met with the Nursing Manager to level set and see if we were in the right place for him. She assured me it was and they indeed do care for memory and brain trauma patients. I gave her examples of the inattentiveness over the weekend and she said she'd make sure he received better care. It improved slightly, but he also was becoming more independent from the therapy sessions. By that Thursday it was back to little or no help; the only time anyone checked on him was to give him pills or tell him it was meal time. I was there everyday and 90% of the time the nurses and aides were sitting behind the desk or at a table on their laptops or phones. I never saw any engagement with patients, I never witnessed any compassion for my husband or anyone else there, I never saw any real medical/personal care given. Any help had to be requested and lots of pushback when I pointed out some of their shortcomings. The only time I felt he was in good hands was with therapy. If it weren't for OT he would have never had a shower or shave in 2 weeks. The aides never ever offered to help him bathe, shave, or brush his teeth. He literally smelled and I ended up bathing him and changing his clothes the days OT didn't. Completely unacceptable. If you're going to rehab for a broken bone and mostly can take care of yourself, then I suppose this is an ok place for you. If you need a higher level of monitoring/help, then not so much. The sad part is, it's probably the same everywhere because they don't pay the CNAs and Nurses enough while these nursing homes and facilities are making money hand over fist.
Stephanie Taylor
Feb 2024
I have just begun my journey with Good Samaritan but so far I have been impressed with their professional demeanor, friendliness, kindness and care and attention to my family. Nighttime staff is truly the rest for any hospital or care facility as far as I am concerned because doctors and administration is nowhere to be found. Those on duty have only their integrity to guide them and a night time supervisor. It's hard for most places to get good staffing at night so expecting miracles from these places is not it. However, I was pleasantly surprised by GS's staffing last night. Small kindnesses add up for me. Helping my Dad out to the car after a visit, making sure his visit was pleasant in the first place. Giving me water when I needed it without me asking. I'll be meeting the day staff today so I'll keep you updated but so far I'm impressed.
Good Samaritan Society - Specialty Care Community is a Medicare-certified home health agency (certified since 2005). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.5 / 5
Medicare star rating
Services offered
Hospital outcomes
How patients did
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare. CCN 248086. National figures are the average across all certified agencies.
11 inspection visits in the last three years, 69 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
The resident has the right to receive notices in a format and a language he or she understands.
Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 8, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2025
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 24, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 24, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 24, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 18, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Good Samaritan Society - Specialty Care Community offers Home Health and Skilled Nursing / Long Term Care.
Good Samaritan Society - Specialty Care Community is located at 3815 West Broadway Avenue in Robbinsdale, Minnesota.
Reviews of this Robbinsdale skilled nursing and specialty care community are largely negative, with multiple families describing slow response to call lights, inconsistent hygiene care, and inattentive nursing staff, especially on weekends. Therapy services (PT, OT, speech) are consistently praised even by otherwise critical reviewers, and one reviewer had a positive experience with overnight staff.
Yes. Good Samaritan Society - Specialty Care Community is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Good Samaritan Society - Specialty Care Community had 11 government inspection visits in the last three years, with 69 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Good Samaritan Society - Specialty Care Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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