13387 West Fargo Drive
3(4 ratings)· Surprise average: 4.5
Own this community? Update your listing · Marketing for operators
Arizona DHS
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Golden Times are sharply divided, with two families reporting excellent, attentive care for residents with serious health needs and two families reporting dangerous lapses when caring for a resident with a feeding tube and tracheostomy. The community is a small, family-run home in Surprise, Arizona, licensed for up to nine residents, where the owners are reported to be present daily.
AI-generated from reviews and community data.
Golden Times is a senior living community in Surprise, Arizona offering Assisted Living. Families rate it 3.0 out of 5 across 4 reviews.
Golden Times is a small assisted living community in Surprise, Arizona, licensed for up to 9 residents.
Reviewers describe sharply contrasting experiences. Two families reported serious concerns about the facility's ability to care for residents with complex medical needs, including feeding tubes and tracheostomies, citing inadequate staffing and equipment issues. Two other reviewers praised the caregiving and described a family-run environment where residents receive attentive care, with one noting staff respond quickly to health concerns.
The facility appears to serve residents with varying levels of medical complexity, from those requiring intensive equipment management to those with chronic conditions like COPD and heart failure who need daily support with activities of daily living.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3overall · 4 ratings combined
3★ on Google (4)
Kemper Burt
Dec 2024
I vehemently disagree with the negative reviews. My mother is staying at Golden Times and it’s a wonderful facility with a compassionate and caring team. I met other patients during my visit and everyone was getting top notch care. Joy runs a tight ship and I trust her with my mother’s care. This is a family run facility and it shows. They treat people like family and not numbers.
Rita Morgan
Apr 2023
I have been at Golden Times over a year now. I have COPD and congestive heart failure. I haven’t been able to get out of bed all this time. I’m totally bed bound. The care givers do a great job with everyone here. They are nice and friendly. When I have problems with my health they help me out. Which happen a couple times a week If they have to call Hopsice they do it immediately. The owners come in almost every day. The home is nice and clean. They have a good cook, the meals are delicious.
Dale Provence
Nov 2022
Golden Times care home This facility needs to be inspected and investigated as the level of care is not adequate for its residents. The placement company and the patient coordinator falsely advertised Golden Times home to be capable of accepting patients with feeding tube and trachea. This was not the case. The certified nurse who we first met assured us she would be there daily to oversee operations was not there. The equipment and supplies as partial order was not verified by the shipping order. I had to teach the care staff how to do that. Procedures were not appropriate. Equipment failure or malfunction was a daily disaster. Our patient tolerated this experience a total of 12 days. Each day being told missing equipment and a tech or trained nurse would be here tomorrow. Now after relocating our loved one we feel it necessary to warn the uninformed families to be aware that it’s on you to see through the misrepresentation of some senior care facilities and the agencies that push them.
Roxanne Provence
Nov 2022
This was the worst experience ever. My sister in law stayed 12 days and was neglected. She was on feeding tube which malfunction. She had a vent and there was 2 staff people trying yo do it all. On her 10th day one of the staff members just walked out. She can. 1 shower and had a trachea and her equipment was not properly installed and it leaked on her and it was freezing. We can to visit and her teeth were chattering and she was crying. We paid $5,000 and stayed 12 days. We were led to believe there would be a nurse there every morning and the owner in the afternoon. Saw the nurse once and I do not think she ever went in Joyce’s room. This was the worse experience we ever had. We are hoping to get our money prorated and returned. If not we may have to seek other avenues.
Golden Times offers Assisted Living.
Golden Times has not published its pricing. For context, communities in Surprise that publish rates start around $3,920 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Golden Times is located at 13387 West Fargo Drive in Surprise, Arizona.
Golden Times carries a 3.0 out of 5 rating from 4 Google reviews. Reviews of Golden Times are sharply divided, with two families reporting excellent, attentive care for residents with serious health needs and two families reporting dangerous lapses when caring for a resident with a feeding tube and tracheostomy. The community is a small, family-run home in Surprise, Arizona, licensed for up to nine residents, where the owners are reported to be present daily. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact Golden Times directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Golden Times? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Surprise.
Surprise, Arizona
4.2(496)
Skilled Nursing / Long Term Care
Surprise, Arizona
4.6(478)
Skilled Nursing / Long Term Care
Surprise, Arizona
3.9(128)
Independent Living
Surprise, Arizona
5(100)
Assisted LivingIndependent LivingMemory Care
Surprise, Arizona
4.9(85)
Home care · no referral needed
From $2,255/moSurprise, Arizona
4.4(73)
Independent Living
Home care agencies serving Surprise bring help to the house: daily living, companionship, and respite for family caregivers.
