MyLivingChoice

Home Instead

15003 W Bell Rd #125

4.9(85 ratings)· Surprise average: 4.5

Home Instead, photo 11 / 5

Quick Facts

Licensed capacity
10 residents

California CDSS

Caregiver continuity
Same caregiver assigned consistently across visits
Family respite support
Care allows family members time for errands
Community partnerships
Works directly with local assisted living communities

What Families Think

Home Instead in Surprise, AZ is a home health and hospice agency rated 4.9 out of 5 from 85 Google reviews. Most reviews come from caregivers, employees, or partner facilities praising the company's culture and dedication, with one family reviewer describing consistent, dependable in-home care for her husband.

The Good

  • Caregivers described as compassionate and patient with clients
  • Consistent caregiver assignment builds familiarity and trust
  • Reliable, flexible scheduling that supports family caregivers
  • Clear communication and helpful office staff
  • Positive relationships with partner senior living communities

The Bad

  • Most reviews come from caregivers or partner facilities, not care recipients
  • No published pricing information available

AI-generated from reviews and community data.

Home Instead is a senior care provider serving Surprise, Arizona offering At-Home Care. Amenities include Transportation Services, Emergency Call System and 24-Hour Staff. Families rate it 4.9 out of 5 across 85 reviews.

About Home Instead

Home Instead is a home health and hospice provider serving Surprise, Arizona. The service brings professional caregiving directly into clients' homes, supporting families who need reliable in-home assistance for aging relatives or those requiring end-of-life care.

Families consistently praise the quality and dedication of the caregiver staff. Several describe caregivers treating elderly clients "like it was their own mother and father," with patience and compassion even when managing complex health needs. One family highlighted how a familiar caregiver presence gave them confidence to handle daily errands, while another noted the company's reliability in responding "at a moment's notice" to family requests. The office team also draws recognition for clear communication, fair scheduling, and respectful support.

Home Instead holds a 4.9 out of 5 rating across 85 Google reviews, with families emphasizing both the personal care skills of individual caregivers and the company culture that appears to value staff wellbeing alongside client service.

Types of Care at Home Instead

At-Home CareHome Health and Hospice

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Help Me Choose

Reviews of Home Instead

4.9overall · 85 ratings combined

4.9★ on Google (85)

shanna Arias

Mar 2026

via Google

I truly appreciate partnering with home instead. They are reliable, care about family needs and are available to assist my patients and families at a moment's notice. I've had the pleasure of knowing Cecelia, who is one of their caregivers. She is absolutely amazing. Anyone who has her in their home, will be blessed. She pours her heart into caring for others and it's been beautiful to witness. This company has many amazing caregivers , who work all over the valley. Thank you Home Instead for all that you do❤️

Shirley Wayland

Jan 2026

via Google

We were pleased with our request to secure a good caregiver which enables me (Shirley, the wife) to get out for grocery shopping, errands, misc. Ida Marie has been with most of the time since we started services, Ernesto was here a couple of times. BOTH are fantastically devoted to their "jobs". My husband relates well with them - Being familiar with Ida Marie makes the hours I am gone very comfortable for my husband.

Dolores Gray

Jan 2026

via Google

I have had a great experience working with Home Instead for the past 8 yrs, after retiring from Corporate America. The company truly values both its caregivers and clients. The training was great. Communication is clear, scheduling is fair, and the support from the office staff is always helpful and respectful. Home Instead creates a positive, caring environment where caregivers feel appreciated and able to provide quality care to seniors. I’m proud to be part of this amazing team.

Hal Cranmer

Nov 2025

via Google

The people at Home Instead are some of the most caring, compassionate people I have ever met. I own some assisted living homes I Surprise so I work with the employees of Home I stead on a regular basis. I see them take care of elderly residents in the client’s home like it was their own mother and father. They are incredibly patient and supportive even if the elderly person has multiple chronic conditions. I love these guys and give them my highest rating!

Sylvia Leatherberry

May 2025

via Google

I had the pleasure of meeting owner of Home Instead, Debbie Gross and Home Care Director Erica Martinez at our community, Brookdale North Glendale. The services they provide with such care and dedication to their clients and staff is impressive to say the least. I would highly recommend Home Instead to anyone needing that caring touch when searching for home care services. I look forward to many fun and exciting collaborations together.

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Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers At-Home Care.

Where is Home Instead located?

Home Instead is located at 15003 W Bell Rd #125 in Surprise, Arizona.

What do families say about Home Instead?

Home Instead in Surprise, AZ is a home health and hospice agency rated 4.9 out of 5 from 85 Google reviews. Most reviews come from caregivers, employees, or partner facilities praising the company's culture and dedication, with one family reviewer describing consistent, dependable in-home care for her husband.

How can families visit Home Instead?

Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Surprise.