CV
Jul 2026
This is an assisted living senior home.
1 / 5Quick Facts
- Total units
- 34
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Church related
- Certified beds
- 34
- Inspections
- View history (22 citations)
- Community size
- Licensed for up to 34 residents
- Campus type
- Faith-centered senior living community
- Continuum of care
- Independent living, assisted living, memory care, rehab on one campus
CMS Care Compare
What Families Think
Willow Brook Village, part of Willow Brook Christian Village in Delaware, Ohio, draws mixed but mostly positive feedback, with many families praising the caring staff and clean environment, while a few reviewers raised serious concerns about housekeeping, mold, and understaffing. The facility scores 4.1 out of 5 across 23 Google reviews, reflecting a range of experiences from exceptional to troubling.
The Good
- Multiple reviewers praise cleanliness and upkeep
- Aides and nurses described as caring and attentive
- Clinical staff communicate proactively with families
- Warm, faith-centered community atmosphere
The Bad
- One detailed report of mold and inconsistent housekeeping
- One reviewer described housekeeping management as unresponsive to complaints
- One report of understaffing causing a two-hour wait for pain medication
AI-generated from reviews and community data.
Willow Brook Village is a senior living community in Delaware, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 23 reviews.
About Willow Brook Village
Willow Brook Village is a skilled nursing and long-term care community in Delaware, Ohio, with a licensed capacity of 34 residents. It operates as part of Willow Brook Christian Village and includes assisted living, independent living, and short-term rehabilitation services.
Most families report warm, respectful care across all staff levels, from dining room servers to frontline caregivers and housekeeping. Multiple reviewers highlighted the facility as clean and well-maintained, with one family noting the food is good enough that visitors join residents for meals. Leadership, particularly the executive director, receives consistent praise for approachability and long-term commitment to the community. Staff reportedly go beyond routine care to help residents feel comfortable and supported through transitions.
A minority of reviews raised concerns about housekeeping consistency and response times for nursing requests during peak periods. One family observed mold in assisted living rooms; another noted a two-hour wait for pain medication. Communication with some staff members has been reported as inconsistent, though most interactions are described positively.
Willow Brook Village holds a 4.1 out of 5 Google rating across 23 reviews, with the majority expressing gratitude for the care their family members receive.
Types of Care at Willow Brook Village
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Willow Brook Village
4.1overall · 23 ratings combined
4.1★ on Google (23)
Megan Johnson
Feb 2025
I am so grateful for the incredible care and attention given to the residents at this facility. From the moment residents arrive, the staff are welcoming and go above and beyond to make them feel comfortable and valued. It’s clear that everyone here is dedicated to providing the best care possible.The management team works hard to ensure the facility is always clean, well-maintained, and constantly improving with new projects aimed at benefiting the entire community. The residents truly feel at home, and the care they receive is both personal and compassionate. I can confidently say that this facility stands out for its commitment to creating a safe, comfortable, and caring environment. It’s a place where both the residents and their families can have peace of mind.
Kathi Paullin
Jan 2025
Oh my! No better place to live than Willow Brook Christian Village! My mother is a Centrum assisted living resident there, and I am a frequent visitor and volunteer. Caring for 80+ residents in the healthcare areas is a big task for housekeepers and aides and they do it well and with loving kindness.
Shon Maniaci
Jan 2025
My grandmother was recently at Willow Brook Christian Village & we cannot say enough great things about their hospitality. Their employees went above & beyond to make sure my grandmother was comfortable & adapting well to her new environment. The clinical staff kept me updated with any concerns & worked with me to address them. The facility is extremely clean & well taken care of. Willow Brook Christian Village has an exceptional team & goes well above the other facilities my grandmother has been to!
Taylor Ketron
Jan 2025
I can’t say enough good things about Willow Brook Christian Village and the incredible leadership of the executive director, Nicole. From the moment my grandparents moved in, it was clear that this facility is in expert hands. The knowledge and commitment to ensuring the well-being of each resident are evident in every interaction. They go above and beyond to create a warm, welcoming environment, and it’s clear that they genuinely care about the residents. My grandparents have received nothing but top-notch care and attention, and it's such a relief to know they’re in such capable hands. The staff is always friendly, approachable, and highly trained, making the transition so much easier for our family. I feel so confident in Willow Brook's ability to meet their needs—whether it's medical care, social activities, or just the little things that make a big difference in daily life. If you’re looking for a place where your loved ones will be treated with respect, compassion, and expertise, Willow Brook Christian Village is it. They’ve truly exceeded all of our expectations!
Government Inspection History
3 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 28, 2025Fire Safety StandardHealth Standard11 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2025
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025
May 4, 2023Fire Safety StandardHealth Standard6 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 25, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Oct 17, 2019Fire Safety StandardHealth Standard5 citations
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2019
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2019
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2019
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Willow Brook Village offer?
Willow Brook Village offers Skilled Nursing / Long Term Care.
Where is Willow Brook Village located?
Willow Brook Village is located at 100 Willow Brook Way, South in Delaware, Ohio.
What do families say about Willow Brook Village?
Willow Brook Village, part of Willow Brook Christian Village in Delaware, Ohio, draws mixed but mostly positive feedback, with many families praising the caring staff and clean environment, while a few reviewers raised serious concerns about housekeeping, mold, and understaffing. The facility scores 4.1 out of 5 across 23 Google reviews, reflecting a range of experiences from exceptional to troubling.
How did Willow Brook Village do on recent health and safety inspections?
Willow Brook Village had 3 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Willow Brook Village?
Submit the Request Information form on this page to connect with Willow Brook Village and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willow Brook Village? Claim this listing to update photos, pricing, and details. It's free.
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