Revive
Sep 2025
As a Geriatric focused primary care our seniors reported they had good experience there.
Brookdale Lake Highlands
9715 Plano Road4(31 ratings)· Dallas average: 4.3
Part of Brookdale Senior Living · 536 communities · 4.3★ average · (8 others nearby) 
From $7,430/mo
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1 / 13Quick Facts
- Starting price
- $3,500/mo
- Total units
- 75
- Year opened
- 1992
- Licensed capacity
- 116 residents
- Licensed operator
- Escngh, LP
- Care continuum
- Independent living through skilled nursing on one campus
- On-site services
- Brookdale Home Health and hospice available on-site
- Pricing structure
- Extra charges reported for meal assistance help
13% below the Dallas median
Texas HHSC
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Brookdale Lake Highlands are sharply split: many families describe warm, attentive staff who build real relationships with residents, especially in memory care, while a notable minority report serious concerns about understaffing, rude front-office staff, and one detailed account of neglect. The community offers a full continuum of senior care on one site, from independent living through skilled nursing, plus on-site home health and hospice.
What reviewers praise
- Staff described as warm, caring, and attentive
- Memory care staff customize care for individual residents
- Residents build friendships and stay socially engaged
- Full continuum of care from independent living to skilled nursing
- Pets welcome, dogs seen walking the community
- Veterans recognized with special gestures
What reviewers flag
- Multiple reports of understaffing affecting resident care
- Several reviewers describe front desk or office staff as rude or unprofessional
- One serious report alleged neglect leading to a resident's death
- Slow repairs to walls and carpeting noted by a reviewer
- Extra charges reported for meal-related assistance
AI-generated from reviews and community data.
Brookdale Lake Highlands is a senior living community in Dallas, Texas offering Assisted Living and Memory Care. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Published pricing starts around $3,500 per month. Families rate it 4.0 out of 5 across 31 reviews.
About Brookdale Lake Highlands
If you’re seeking more than just a place to live, then Brookdale Lake Highlands is the place for you, because, here, we offer a place to live well. Retirement is the time to indulge yourself, live purposefully, and re-ignite some of those passions that got left by the wayside throughout the years. At our community in Dallas, Texas, which offers assisted living and Alzheimer's, and dementia care services, we’re here to help you live your best life.
As an assisted living resident, you can stay wonderfully independent and active while receiving the daily personal assistance you need. Should your needs change over time, and you require memory care, you have the security of knowing you can remain here, in your home, without leaving familiar surroundings and close friendships. And there’s always the security of knowing that our staff is on-site 24 hours a day, seven days a week to be alerted to an emergency.
Types of Care at Brookdale Lake Highlands
Assisted LivingMemory Care
Amenities
Room Amenities
- Multiple Floor Plans
- Private Rooms
- Wi-Fi / High-Speed Internet
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Pet Friendly
- Salon / Barber
- Transportation Services
- Walking Paths
Activities
- Social Activities
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Help Me ChooseReviews of Brookdale Lake Highlands
4overall · 31 ratings combined
4★ on Google (31)
Kent
Dec 2024
The primary concern of the director is profit. Constantly understaffed while my Mother was there. The employees do the best they can with what they have. I will always regret taking my Mom here.
Carole Shields
Dec 2024
My mother is a resident at Brookdale Lake Highlands.She and I are both very happy and she has regained her independence. All of the residents I have met are happy and engaged. The staff is amazing and very interactive with the residents
Erik Martinez
Oct 2024
My dad is happy there, thank you
Carrie C
Oct 2024
Here is to the caring, compassionate, and empathetic staff at Brookdale Lake Highlands. I am so very grateful for all of their hard work, kindness, and dedication to their profession. And, for helping my mom to feel comfortable and at home while she was there. Sending all of you a big hug. Many, many thanks!
Frequently Asked Questions
What types of care does Brookdale Lake Highlands offer?
Brookdale Lake Highlands offers Assisted Living and Memory Care.
How much does Brookdale Lake Highlands cost?
Published pricing at Brookdale Lake Highlands starts around $3,500 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.
Is Brookdale Lake Highlands pet friendly?
Yes. Brookdale Lake Highlands lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Brookdale Lake Highlands located?
Brookdale Lake Highlands is located at 9715 Plano Road in Dallas, Texas.
What do families say about Brookdale Lake Highlands?
Brookdale Lake Highlands carries a 4.0 out of 5 rating from 31 Google reviews. Reviews for Brookdale Lake Highlands are sharply split: many families describe warm, attentive staff who build real relationships with residents, especially in memory care, while a notable minority report serious concerns about understaffing, rude front-office staff, and one detailed account of neglect. The community offers a full continuum of senior care on one site, from independent living through skilled nursing, plus on-site home health and hospice. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Brookdale Lake Highlands?
Submit the Request Information form on this page, or contact Brookdale Lake Highlands directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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