Matthew Harper
Jul 2026
The staff WILL steal your loved one’s things. My mother had multiple items stolen from her by staff there. I mean, what do you expect, it’s Dallas. I should have brought her out here to West Texas.
9009 White Rock Tr
3.9(133 ratings)· Dallas average: 4.4
1 / 5CMS Care Compare
Reviews for Five Points at Lake Highlands are sharply split: many families and even other clinicians praise the administrator and specific nurses and CNAs by name, while a significant number of other reviewers describe serious neglect, missing belongings, and unanswered calls. The facility offers specialized skilled nursing programs (wound care, orthopedic and neurological rehab) but reviewer experiences of day-to-day care quality vary widely.
AI-generated from reviews and community data.
Five Points at Lake Highlands Nursing and Rehab is a skilled nursing and rehabilitation community in Dallas, Texas, offering a clean, comfortable, and caring environment for residents and their families. The community features cozy private rooms and lively common areas designed for both comfort and care.
The clinical team develops individualized care plans tailored to each resident's unique needs, providing comprehensive skilled nursing care with a patient-centered approach. The facility offers specialized wound care programs, with trained staff who create tailored treatment plans to promote healing, improve comfort, and enhance quality of life for residents with complex wound care needs.
An orthopedic rehabilitation program helps residents recover strength, improve mobility, and regain independence following surgeries such as total hip and knee replacements, as well as fractures, joint repairs, and post-fall injuries. The interdisciplinary team focuses on pain management, mobility restoration, strength and balance training, and safe transitions back home. The community also cares for patients experiencing deconditioning after extended hospital stays.
For residents with neurological conditions, including stroke and Parkinson's, the team provides skilled nursing and therapy focused on restoring independence, improving daily function, and supporting safe swallowing, mobility, balance, and cognitive function, with the goal of reducing hospital readmissions.
The community follows a White Glove Program that includes rigorous staff training and cleanliness standards, with surveyors visiting twice a year to reinforce these standards. Dining service features menus of regional favorites made with quality ingredients, reflecting the belief that food serves both a nutritional and social role in residents' quality of life.
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Help Me Choose3.9overall · 133 ratings combined
3.9★ on Google (133)
Matthew Harper
Jul 2026
The staff WILL steal your loved one’s things. My mother had multiple items stolen from her by staff there. I mean, what do you expect, it’s Dallas. I should have brought her out here to West Texas.
j
Jun 2026
So far, the patient care techs are very impatient. Dad is hard of hearing and had a difficult time understanding staff.<br><br>Management need to retrain PCT's on customer service and patience, and recheck monthly.<br><br>Maintenance seems an afterthought
Punchy Estates
Jun 2026
Great service , nice place !
Lu mcafee
Jun 2026
Don't tell the patient they run out of food and some of residents didn't get breakfast if they request something else.
Nichole Rose
Apr 2026
Five Points refused to admit me based on false information, made assumptions instead of reviewing my real medical needs, blocked me from speaking to anyone in charge, and hung up on me twice. Completely unprofessional and discriminatory.
Five Points at Lake Highlands offers Skilled Nursing / Long Term Care.
Five Points at Lake Highlands is located at 9009 White Rock Tr in Dallas, Texas.
Reviews for Five Points at Lake Highlands are sharply split: many families and even other clinicians praise the administrator and specific nurses and CNAs by name, while a significant number of other reviewers describe serious neglect, missing belongings, and unanswered calls. The facility offers specialized skilled nursing programs (wound care, orthopedic and neurological rehab) but reviewer experiences of day-to-day care quality vary widely.
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