1 / 4CMS Care Compare
Reviews for Bridgewater Healthcare Center are sharply divided: several families describe serious neglect, slow response to call buttons, cold or inadequate food, and unpleasant odors, while one reviewer praises the nursing and therapy staff for excellent, attentive care during a rehab stay. The facility is a skilled nursing and rehabilitation center that is part of a larger multi-site healthcare company.
AI-generated from reviews and community data.
Bridgewater Healthcare Center is a senior living community in Carmel, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 94 reviews.
Bridgewater Healthcare Center is a skilled nursing facility in Carmel, Indiana, offering rehabilitation services and long-term care. As a member of the CommuniCare Family of Companies, the center provides rehabilitation services through its Advance Rehabilitation Unit (ARU) alongside skilled nursing care.
The facility focuses on both emotional and physical well-being, delivering individualized care through a step-by-step approach that involves residents and their loved ones in the planning process. Staff emphasize collaboration and partnership in creating ongoing care plans tailored to each resident's specific healthcare needs.
Bridgewater operates as part of a family-owned company that serves as one of the nation's largest providers of post-acute care, including skilled nursing rehabilitation facilities, long-term care facilities, and independent rehabilitation facilities. The center is committed to providing compassionate care within an environment designed to support comfort, happiness, and successful recovery.
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Help Me Choose3.3overall · 94 ratings combined
3.3★ on Google (94)
Dana Farris
May 2026
Do not send your people there my mom was there for 4 days and they would have killed her Point Blank truth staff doesn't seem to care about none of the patients food is disgusting left dirty towels they use to clean up poop laying in the floor by her bed for hours till I took them into the bathroom my own self to get them out of our nose this place is a joke that is not funny I don't even want to give it one star it should be a -10,000
KENNETH MAXEY
Mar 2026
The best care
Katie Whalin
Feb 2026
If you read any review, please read this one. Do not ever let your loved one be sent here. This place is down right negligent. My father was sent here for in patient physical therapy to regain some muscle after a stroke. He has very limited mobility and needs assistance to do any tasks requiring location changes. He used his call button because he had to use the bathroom and the response time was so slow that he wet himself and had to sit in it for two hours before someone came in. He requested breakfast and they did not bring it to him until 11am, and when they did, it was two cold pancakes and they did not bring him anything to drink. Another morning he felt sick and used a bag to throw up in. Some of it spilled in the process, and once again, no one came to assist him for a prolonged time. The food is cold and not a healthy balance. One evening they served only creamed corn and another side dish, no protein. He ate very little while here. The building has a very strong, repulsive smell. Another man had to go to the front desk to request someone help his mother to the bathroom as she had used the call button and no one responded. There were multiple people available at the front desk who were ignoring the beeping of the call button to instead have a personal conversation. We talked to the head nurse and director of the program twice and saw no change in treatment. This place is a person’s worst nightmare and people are likely treated better in prison. If your loved ones have any will to live, don’t ever send them here.
Julie Quayle Spitler
Feb 2026
Do not send your loved one here. The staff is unequipped to handle the needs of the elderly. My father not only was put in a room with a man who was known to the staff to be a problem ( he cussed at my father and turned his television on full blast at night), but my dad was sitting in bed for 24 hours with a 103 fever unbeknownst to the very people who were supposed to be checking on him. My mom and myself called on repeat to see how he was doing and told he was napping. And to add insult to injury his wedding band was taken/lost. Stay away from this place, horrible management and even worse staff.
Roger Vincent
Jan 2026
Avoid. My 83 year old mother was sent there for rehab and no one seemed to notice she wasn’t eating, had a fever and was in severe pain. We had to call 911 in order to get her to receive medical attention.
5 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 24, 2026
Implement emergency and standby power systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 24, 2026
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 12, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 12, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 12, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2024
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Bridgewater Healthcare Center offers Skilled Nursing / Long Term Care.
Bridgewater Healthcare Center is located at 14751 Carey Road in Carmel, Indiana.
Reviews for Bridgewater Healthcare Center are sharply divided: several families describe serious neglect, slow response to call buttons, cold or inadequate food, and unpleasant odors, while one reviewer praises the nursing and therapy staff for excellent, attentive care during a rehab stay. The facility is a skilled nursing and rehabilitation center that is part of a larger multi-site healthcare company.
Bridgewater Healthcare Center had 5 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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