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Windsor Nursing and Rehabilitation Center of McAllen, photo 11 / 5

Quick Facts

Total units
110
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
110

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families generally describe Windsor Nursing and Rehabilitation Center of McAllen as caring and clean, with staff who go out of their way to help residents and their families. A few reviewers noted concerns after a change in management, including staff turnover and stricter food policies for visiting family members.

What reviewers praise

  • Staff treat residents with respect and dignity
  • Nurses and directors described as attentive
  • Facility consistently described as clean
  • Staff help families navigate insurance and payments
  • Activities like bingo engage residents and visitors

What reviewers flag

  • One report of staff turnover after a management change
  • One report of stricter food policies limiting family involvement
  • No published pricing information available

AI-generated from reviews and community data.

Windsor Nursing and Rehabilitation Center of McAllen is a senior living community in McAllen, Texas offering Skilled Nursing / Long Term Care, Memory Care and Respite / Short-Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 44 reviews.

About Windsor Nursing and Rehabilitation Center of McAllen

Windsor Nursing and Rehabilitation Center of McAllen is a skilled nursing and long-term care community operated by Wellsential Health. Licensed for up to 110 residents, it is Medicare and Medicaid certified and holds a 3 of 5 CMS overall star rating.

The facility offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, medication management, emergency call systems, wheelchair accessibility, and social activities. Additional amenities include housekeeping, laundry service, dietary accommodations, restaurant-style dining, cable or satellite TV, and security.

Reviewer experiences are mixed. Several families reported exceptionally attentive and compassionate staff who communicated clearly and provided excellent care. Others described staffing gaps and delayed response times to resident requests for assistance. Concerns about administrative changes have also been raised, with some reviewers noting differences following recent management transitions.

Types of Care at Windsor Nursing and Rehabilitation Center of McAllen

Memory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Windsor Nursing and Rehabilitation Center of McAllen

4.2overall · 44 ratings combined

4.2★ on Google (44)

Rolx Orly

Jun 2026

via Google ↗ · Report

My mom stayed here and she was treated with respect and care. Nurses and directors were always on top of things. Shout-out to Ulysses, he help my mom and I, in all questions I had related to insurance, payments and beyond! Ulysses is a real⭐️ MvP!⭐️

Martha Martinez

Jun 2026

via Google ↗ · Report

The place is under new management and there has been so many changes and not for good, the previous director will take the time to go to the rooms and chat with patients and their families, Iris was the event director great with the patients really care about them was fired, other good employees either got fired or resigned. Before the new management cane, relatives will use the employees kitchen to reheat the food visitors brought for their relatives, today an employee refused to place the tortillas on the microwave so my mom had to eat them cold, I understand changes are good when they are good changes, I don't think that is the case right now.

Maria L. Castilleja

Jan 2026

via Google ↗ · Report

It's a very nice place. We go and pray the rosary with the patients and sing praises to God and they love it.

Ooral A Therapy Company, LLC

Jan 2026

via Google ↗ · Report

The staff is so gracious and warm to both patients and family! The activites director Iris is so welcoming to all who reside at the facility and the family members who visit them.. She has been serving the same location for more than 20 years…!!

Krystal Garcia

Jan 2026

via Google ↗ · Report

My grandmother is currently staying at Windsor Nursing and Rehabilitation Center of McAllen, and our family has had a wonderful experience. The staff is kind, patient, and truly cares about the residents. The nursing team Gabby, Kayla, and Delia has been exceptional. They treat my grandmother with respect, communicate clearly, and always go the extra mile to make sure she is comfortable. The Activities Department, especially Iris, brings so much joy and energy to the residents. The activities she organizes brighten my grandmother’s day and keep her engaged. The administration team Erica, Lupita, and Angel is very professional, friendly, and always willing to help with any questions or needs. The social worker, Maggie, has also been wonderful and supportive throughout the entire process. Overall, Windsor has given our family peace of mind. Knowing that my grandmother is surrounded by such dedicated and caring people means everything to us.<br><br>Mi abuelita actualmente está en Windsor Nursing and Rehabilitation Center of McAllen, y mi familia ha tenido una experiencia muy positiva. El personal es amable, paciente y realmente se preocupa por los residentes. El equipo de enfermería Gabby, Kayla y Delia ha sido excepcional. Tratan a mi abuelita con respeto, se comunican claramente y siempre hacen un esfuerzo extra para que ella esté cómoda. El Departamento de Actividades, especialmente Iris, trae mucha alegría y energía a los residentes. Las actividades que organiza le alegran el día a mi abuelita y la mantienen activa e interesada. El equipo de administración Erica, Lupita y Angel es muy profesional, amable y siempre dispuesto a ayudar con cualquier pregunta o necesidad. La trabajadora social, Maggie, también ha sido muy buena y nos ha brindado mucho apoyo. En general, Windsor nos ha dado mucha tranquilidad. Saber que mi abuelita está rodeada de personas tan dedicadas y cariñosas significa mucho para nuestra familia.

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Government Inspection History

7 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 3, 2025Fire Safety StandardHealth Standard3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction

Nov 21, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2025

Jul 9, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 18, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025

Sep 12, 2024Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 18, 2024

Aug 9, 2024Health Complaint3 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

Mar 1, 2024Health Complaint3 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 8, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024

Jun 9, 2023Fire Safety StandardHealth Standard2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 9, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Windsor Nursing and Rehabilitation Center of McAllen offer?

Windsor Nursing and Rehabilitation Center of McAllen offers Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

Does Windsor Nursing and Rehabilitation Center of McAllen offer respite or short-term stays?

Yes. Windsor Nursing and Rehabilitation Center of McAllen lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Where is Windsor Nursing and Rehabilitation Center of McAllen located?

Windsor Nursing and Rehabilitation Center of McAllen is located at 900 South 12th Street in McAllen, Texas.

What do families say about Windsor Nursing and Rehabilitation Center of McAllen?

Windsor Nursing and Rehabilitation Center of McAllen carries a 4.2 out of 5 rating from 44 Google reviews. Families generally describe Windsor Nursing and Rehabilitation Center of McAllen as caring and clean, with staff who go out of their way to help residents and their families. A few reviewers noted concerns after a change in management, including staff turnover and stricter food policies for visiting family members. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Windsor Nursing and Rehabilitation Center of McAllen do on recent health and safety inspections?

Windsor Nursing and Rehabilitation Center of McAllen had 7 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Windsor Nursing and Rehabilitation Center of McAllen?

Submit the Request Information form on this page, or contact Windsor Nursing and Rehabilitation Center of McAllen directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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