1 / 4CMS Care Compare
Families describe Willow Brook Home as a small, family-like skilled nursing and assisted living community in Columbus where staff are consistently praised for compassion, consistency, and communication with families. Most reviewers report positive experiences with rehab, food quality, and cleanliness, though a few describe serious individual incidents including a COVID-19 death, a theft investigation, and a refused admission.
AI-generated from reviews and community data.
Willow Brook Home is a senior living community in Columbus, Ohio offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.1 out of 5 across 23 reviews.
Willow Brook Christian Home in Columbus, Ohio offers assisted living, rehabilitation, and long-term care in a smaller, family-like setting. The community has served the area for more than 50 years and is consistently rated 5 stars, the highest rating, by Medicare. It also ranks first in family satisfaction surveys conducted by the Ohio Department of Aging.
Care at Willow Brook Home is personalized, with compassionate staff available 24 hours a day, 7 days a week. Residents live in private suites within a welcoming, homelike environment designed to support both comfort and quality care.
The community features plentiful indoor areas for conversation and activities, along with inviting outdoor courtyards and green spaces for residents to enjoy. Restaurant-style dining is offered as part of daily life at Willow Brook Home.
Onsite physical therapy is available, supporting residents through rehabilitation needs without requiring travel elsewhere. The smaller community footprint is intended to foster a more intimate, attentive environment compared to larger facilities.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.1overall · 23 ratings combined
4.1★ on Google (23)
Jon Coelho
Feb 2026
We support most senior living communities in and around Columbus. The team at Willowbrook is exceptional. Everyone including management, nurses, aids are very caring and compassionate. Both directors of Nursing, Mary Jane. In assisted living and Theresa and skilled nursing are amazing to work with. They are extremely dedicated to their teams and their residents.
CV
Feb 2026
Everyone who works here is so friendly and respectful of residents as well as family/friend visitors.
Michael Holliday
Feb 2026
Let me start by stating that we only had the privilege of getting to know the staff at Willow Brook Christian Home for 60 days. In that short time I saw more care and concern for an individual than many will experience in a lifetime. I am not going to name individuals, but simply state that they are all extremely caring. I will mention a few examples, one night as my mother in law was having a restless night one of the nurses rubbed her back and in the softest most caring way told her that she was safe, protected and that there was nothing to fear, it brought me to tears, one of the aides would read the Bible and pray with her, this comforted her so much that I cannot put it into words. Even the Director of Assisted living would allow her to sit in her office during day and would read God's word to her when she had a spare moment. My heart has a void from our loss, but the kindness, love and compassion showed to her during her last 60 days was immeasurable. If you miss seeing what this facility has to offer, you are doing your loved ones a disservice. I want to say thank you to the entire staff for everything that they did to make those days better.
Jeff Logan
May 2025
Our mom lived at Willowbrook Christian Home for three years before passing recently. I cannot express enough how grateful all her daughters were that she was able to be taken care of with such love and patience. Before visiting, we researched staff turnovers at facilities and asked questions of friends who either worked in the field or had experience with Assisted Living. While Willowbrook didn’t have the fancy façade of some of the other facilities, it was clear that residents were priority and treated like family. The homey atmosphere rang true to mom’s small town roots. It also came with high praise from those who knew. Mom truly loved her caretakers as second family. Thank you Willowbrook, from the bottom of our hearts! Linda Shary
Brian Davis
Apr 2025
Our family has been very impressed with Willow Brook Christian Home this past year. The staff is very attentive and so friendly. The administrators are accessible. A very caring and positive environment!
5 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 3, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2024
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2022
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2022
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Willow Brook Home offers Assisted Living and Skilled Nursing / Long Term Care.
Willow Brook Home has not published its pricing. For context, communities in Columbus that publish rates start around $3,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Willow Brook Home is located at 55 Lazelle Rd in Columbus, Ohio.
Families describe Willow Brook Home as a small, family-like skilled nursing and assisted living community in Columbus where staff are consistently praised for compassion, consistency, and communication with families. Most reviewers report positive experiences with rehab, food quality, and cleanliness, though a few describe serious individual incidents including a COVID-19 death, a theft investigation, and a refused admission.
Willow Brook Home had 5 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Willow Brook Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willow Brook Home? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Columbus.
Columbus, Ohio1.2 mi
Assisted LivingAt-Home CareSkilled Nursing / Long Term Care
Columbus, Ohio1.2 mi
3.3(13)
Assisted LivingAt-Home CareIndependent Living+1 more
Columbus, Ohio1.6 mi
2.3(3)
Assisted LivingSkilled Nursing / Long Term Care
Columbus, Ohio1.7 mi
3.3(171)
Skilled Nursing / Long Term Care
Westerville, Ohio1.9 mi
4.4(38)
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Columbus, Ohio1.9 mi
4(23)
Assisted LivingIndependent LivingMemory Care+2 more
Home care agencies serving Columbus bring help to the house: daily living, companionship, and respite for family caregivers.
