MyLivingChoice

Willow Brook Home

55 Lazelle Rd

4.1(23 ratings)

Willow Brook Home — photo 11 / 4

Quick Facts

Quality rating
Rated 5 stars, the highest, by Medicare
State ranking
Ranked first in Ohio family satisfaction surveys
Therapy access
On-site physical therapy for rehab residents
Room type
Residents live in private suites

What Families Think

Families describe Willow Brook Home as a small, family-like skilled nursing and assisted living community in Columbus where staff are consistently praised for compassion, consistency, and communication with families. Most reviewers report positive experiences with rehab, food quality, and cleanliness, though a few describe serious individual incidents including a COVID-19 death, a theft investigation, and a refused admission.

The Good

  • Reviewers repeatedly praise caring, consistent staff
  • Multiple families highlight approachable, responsive administration
  • Rehab patients report good food and clean rooms
  • Nurses described as attentive during patient's final days
  • Nonprofit mission focused on care, not profit
  • On-site physical therapy avoids outside travel for rehab

The Bad

  • One report of a resident denied admission due to bed sores
  • One report of a resident contracting COVID-19 during a rehab stay, who later died
  • One report of a theft of a resident's jewelry, later investigated by management
  • One report of a scheduled staff meeting being missed

AI-generated from reviews and community data.

About Willow Brook Home

Willow Brook Christian Home in Columbus, Ohio offers assisted living, rehabilitation, and long-term care in a smaller, family-like setting. The community has served the area for more than 50 years and is consistently rated 5 stars, the highest rating, by Medicare. It also ranks first in family satisfaction surveys conducted by the Ohio Department of Aging.

Care at Willow Brook Home is personalized, with compassionate staff available 24 hours a day, 7 days a week. Residents live in private suites within a welcoming, homelike environment designed to support both comfort and quality care.

The community features plentiful indoor areas for conversation and activities, along with inviting outdoor courtyards and green spaces for residents to enjoy. Restaurant-style dining is offered as part of daily life at Willow Brook Home.

Onsite physical therapy is available, supporting residents through rehabilitation needs without requiring travel elsewhere. The smaller community footprint is intended to foster a more intimate, attentive environment compared to larger facilities.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.1overall · 23 ratings combined

4.1★ on Google (23)

Jon Coelho

Feb 2026

via Google

We support most senior living communities in and around Columbus. The team at Willowbrook is exceptional. Everyone including management, nurses, aids are very caring and compassionate. Both directors of Nursing, Mary Jane. In assisted living and Theresa and skilled nursing are amazing to work with. They are extremely dedicated to their teams and their residents.

CV

Feb 2026

via Google

Everyone who works here is so friendly and respectful of residents as well as family/friend visitors.

Michael Holliday

Feb 2026

via Google

Let me start by stating that we only had the privilege of getting to know the staff at Willow Brook Christian Home for 60 days. In that short time I saw more care and concern for an individual than many will experience in a lifetime. I am not going to name individuals, but simply state that they are all extremely caring. I will mention a few examples, one night as my mother in law was having a restless night one of the nurses rubbed her back and in the softest most caring way told her that she was safe, protected and that there was nothing to fear, it brought me to tears, one of the aides would read the Bible and pray with her, this comforted her so much that I cannot put it into words. Even the Director of Assisted living would allow her to sit in her office during day and would read God's word to her when she had a spare moment. My heart has a void from our loss, but the kindness, love and compassion showed to her during her last 60 days was immeasurable. If you miss seeing what this facility has to offer, you are doing your loved ones a disservice. I want to say thank you to the entire staff for everything that they did to make those days better.

Jeff Logan

May 2025

via Google

Our mom lived at Willowbrook Christian Home for three years before passing recently. I cannot express enough how grateful all her daughters were that she was able to be taken care of with such love and patience. Before visiting, we researched staff turnovers at facilities and asked questions of friends who either worked in the field or had experience with Assisted Living. While Willowbrook didn’t have the fancy façade of some of the other facilities, it was clear that residents were priority and treated like family. The homey atmosphere rang true to mom’s small town roots. It also came with high praise from those who knew. Mom truly loved her caretakers as second family. Thank you Willowbrook, from the bottom of our hearts! Linda Shary

Brian Davis

Apr 2025

via Google

Our family has been very impressed with Willow Brook Christian Home this past year. The staff is very attentive and so friendly. The administrators are accessible. A very caring and positive environment!

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Frequently Asked Questions

What types of care does Willow Brook Home offer?

Willow Brook Home offers Skilled Nursing / Long Term Care.

Where is Willow Brook Home located?

Willow Brook Home is located at 55 Lazelle Rd in Columbus, Ohio.

What do families say about Willow Brook Home?

Families describe Willow Brook Home as a small, family-like skilled nursing and assisted living community in Columbus where staff are consistently praised for compassion, consistency, and communication with families. Most reviewers report positive experiences with rehab, food quality, and cleanliness, though a few describe serious individual incidents including a COVID-19 death, a theft investigation, and a refused admission.

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