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VITALIA Mentor

8180 Mentor Hills Dr

4.3(69 ratings)· Mentor average: 4.1

VITALIA Mentor, photo 11 / 6

Quick Facts

Guest stays
Guest suites available for visiting family members
Entry requirement
3-year minimum stay and $250,000 asset minimum
Dining access
24-hour bistro for meals and snacks anytime

What Families Think

Families describe VITALIA Mentor as a beautiful, newer community with a warm, engaged sales and care team, especially praising individual staff members like nurse Erin Souzza and coordinators Chloe and Joanna. At the same time, a number of reviewers—particularly since a change in ownership—report serious concerns about staffing levels, slow emergency response times, and inconsistent billing.

The Good

  • Staff frequently praised by name for compassion
  • New, attractive facility and well-kept grounds
  • Guest suites available for visiting family
  • Continuum from independent living to memory care
  • Flexible dining hours praised by some residents
  • Attentive front-desk and sales team support

The Bad

  • Several reports of 20-40 minute emergency response times
  • Multiple complaints of understaffing after ownership change
  • Several reviewers cite declining food quality and variety
  • Billing described as inconsistent, with unexplained monthly changes
  • One report of missed medication and unanswered family calls

AI-generated from reviews and community data.

VITALIA Mentor is a senior living community in Mentor, Ohio offering Assisted Living, Memory Care and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.3 out of 5 across 69 reviews.

About VITALIA Mentor

VITALIA Mentor is an assisted living and memory care community located in Mentor, Ohio. The community offers smart-designed floor plans across its assisted living and memory care neighborhoods, providing a maintenance-free lifestyle with personalized care focused on full-body wellness.

The community features fine dining through The Harbor, a full-service restaurant emphasizing amazing flavors and nutrition, along with fitness classes and social events. Amenities and services are designed to enhance residents' daily lives and support a vibrant living experience.

VITALIA Mentor emphasizes an active lifestyle and engagement through onsite events and entertainment, including chair beach ball teams and programs in the nearby neighborhood. Residents can choose between an active role in community activities or a life of leisure while pursuing new skills and crafts, with team support throughout.

The community fosters connection and belonging through special events, educational seminars, and volunteer programs that allow residents to engage with like-minded neighbors and contribute to their home. Guest rooms are available for visiting family members, and the community prioritizes wellness and safety through high-quality staff and advanced health technology.

Types of Care at VITALIA Mentor

Assisted LivingIndependent LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Multiple Floor Plans
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Guest Meals
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Security

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of VITALIA Mentor

4.3overall · 69 ratings combined

4.3★ on Google (69)

Whitney Lloyd

Aug 2026

via Google

After moving my mom from PA to another local assisted living and having a terrible experience, I could not be more grateful for the assistance my Mom is receiving at Vitalia assisted living. The Director of Wellness has high standards and it shows! The nurses and care partners are exceptional. The Auggie surveillance technology keeps an extra set of eyes on my mom and when she gets up at night the care team is alerted to provide assistance. The care is top notch. The food is great, and the service is five star! I just can’t say enough about Vitalia!

Donna Gaus

Aug 2026

via Google

Olivia and Joanna were amazing. They talked to our Mom to get to know her better. The room is clean and bright and spacious. Everyone has been friendly and making sure our Mom is comfortable and getting acclimated. Our only issue is in getting logged into the Arrow App. We’ve asked and called so many times and still we are unable to log in. We also have a VA questions directed to the executive director and she hasn’t responded either. So that has been frustrating.

Bill Jarc

Jul 2026

via Google

Stephan is a server in the culinary department and is fantastic! He anticipates our needs and always delivers with a smile. At the end of the day he wishes us well, always polite and professional.

Elizabeth Lambert

Jul 2026

via Google

We were able to use the guest room at Vitalia when my mother visited. My mother was quite pleased with the apartment and found the bed very comfortable. The room included one meal ticket per day but having the kitchen allowed her to warm leftovers for other meals. Vitalia staff was very kind to her. Amy was very helpful in coordinating the room rental and answering our questions. My mother is already talking about her next visit and using the guest room again!

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Ask about availability, pricing, or a tour. Your details go only to VITALIA Mentor, never sold or shared.

Frequently Asked Questions

What types of care does VITALIA Mentor offer?

VITALIA Mentor offers Assisted Living, Independent Living and Memory Care.

Where is VITALIA Mentor located?

VITALIA Mentor is located at 8180 Mentor Hills Dr in Mentor, Ohio.

What do families say about VITALIA Mentor?

Families describe VITALIA Mentor as a beautiful, newer community with a warm, engaged sales and care team, especially praising individual staff members like nurse Erin Souzza and coordinators Chloe and Joanna. At the same time, a number of reviewers—particularly since a change in ownership—report serious concerns about staffing levels, slow emergency response times, and inconsistent billing.

How can families visit VITALIA Mentor?

Submit the Request Information form on this page to connect with VITALIA Mentor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Prefer to stay home?

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