Lord Samson
Jun 2025
Treyton Oak Towers is where a loved one of ours with dementia was staying for short term rehab. The place is well maintained and kept clean daily. Even maintenance checked on each room daily. There are multiple beautiful gardens outside to enjoy. All the plants were labeled, and I'm thankful for that small detail as I took pictures so I could buy some of the plants for our home. Free coffee available all day. A beautiful chapel. A library. A grand piano. Plenty of sitting areas. And an activity room right on the second floor that was always staffed with friendly people. They have an activities schedule with multiple things to do each day that is posted in every room. They even have someone stopping by to paint the womens finger nails (for free) and have beauty parlor/hair salon visits scheduled. We were encouraged to visit all the places in the building and we took advantage of everything we could. WAGS Pet Therapy of Kentucky also visited with 2 dogs that did tricks for everyone. What a nice touch! The nursing staff was very pleasant and attentive to our needs and concerns. The food was great and so was the atmosphere and decor. The permanent residents seemed very happy to be there and were also very friendly. The physical therapy was designed specifically for our loved one and gradually progressed with each session. A special shout out to LA on the 12th floor for going above and beyond to help us get our loved one to the rooftop rose garden for a short visit while in a wheelchair. Thank you LA! We couldn't have seen this without your help. That being said, there were a couple of items that need attention. First, our loved one wears dentures, and not once did the staff help her with them during the stay, even though the container was on the sink. We did this ourselves when we could. And we almost always had a family member there from 10am-7pm to provide comfort for our loved one who didn't recognize her environment or why they were there. We would usually put the hearing aids on the charger for the evening and informed the staff to speak loudly when they were being charged. Sometimes we had to leave before they changed our loved one into bed clothes for the evening, so we would ask for the staff to charge her hearing aids. About half the time they forgot, so the next day the hearing aids would be dead, causing confusion with our loved one while we tried to charge them enough to be able to be used for a few hours. Finally, Kenya on the second floor should be reprimanded (at the very least) and properly trained to handle patients with dementia before being permitted to work again with patients. At one point our loved one needed help in the restroom. When Kenya tried to help, our loved one got mad and yelled "wait a minute, I'm not done." Kenya looked at me and said point blank, "I don't have to take that abuse and you need to tell them to stop." I told Kenya that our loved one has dementia and had just started the anger faze a couple weeks ago. Kenya said "I don't care. This person can't talk to me that way." Then she abruptly left and we had to get another staff person to help. I almost gave her a piece of my mind right then and even looked up the elderly abuse hotline because I was furious with her behavior toward our elderly family member who doesn't understand what is happening. Her attitude was totally unacceptable! Everyone else on staff knew how to deal with dementia patients and did a good job. We even apologized at times for our loved ones behavior (which they have no control over), and it's heartbreaking to deal with this and watch them deteriorate from who they once were. We were always told don't worry, it's OK, we deal with it all the time and completely understand. Beyond that, I would have gladly given them a 5 star rating. I still highly recommend this place, as we have, unfortunately, had to deal with several rehab facilities over the last couple of years for more than one family member. This one was by far the best, and if we need further assistance, this is where we will go.
