MyLivingChoice

River Oaks Post Acute and Rehabilitation Center

920 South 4th Street

4(12 ratings)· Louisville average: 4.2

River Oaks Post Acute and Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
122
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
122
Facility size
Licensed for up to 122 residents
Care type
Skilled nursing and long-term care only

What Families Think

Reviews of River Oaks are sharply mixed: several families praise attentive CNAs, therapy staff, and a clean, welcoming environment, while others report serious concerns about billing/finance handling, unanswered call buttons, and poor food quality. Prospective families should ask pointed questions about financial oversight and staffing responsiveness before choosing this community.

The Good

  • CNAs praised for compassionate, attentive care
  • Clean facility with good overall atmosphere
  • Therapy team described as knowledgeable
  • Staff called friendly and caring by several reviewers

The Bad

  • One serious report of mishandled resident finances and poor communication
  • One account of call button going unanswered for hours
  • One report of water being shut off to a resident's room
  • Food quality criticized as scarce or unrecognizable in one review

AI-generated from reviews and community data.

River Oaks Post Acute and Rehabilitation Center is a senior living community in Louisville, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 12 reviews.

About River Oaks Post Acute and Rehabilitation Center

River Oaks Post Acute and Rehabilitation Center is a skilled nursing / long term care community in Louisville, Kentucky. The community is licensed for up to 122 residents.

Families rate River Oaks Post Acute and Rehabilitation Center 4 out of 5 based on 12 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at River Oaks Post Acute and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of River Oaks Post Acute and Rehabilitation Center

4overall · 12 ratings combined

4★ on Google (12)

Julian Lane

May 2026

via Google

Sharon Smith is over my mother's money. I tried to talk to her about being my mother's power of attorney. She got smart with me. Threatened to call police. Didn't listen to my mother saying she wants a bank statement. Then walked out in the hallway of the nursing home. Told the nurses I'm trying to get my mother's money. She also call her husband to my mother's room to scare me. Now it's hard to find out anything. Or get anything done. I gave them my number so I can keep up with my mother's appointments. The never call. I never get updates. Sharon Smith takes my mother's whole disability check and her retirement check. And says it for her staying there. The lady at the front desk acts like she doesn't know anybody or what going when it comes to the people above Sharon Smith. I'm very disappointed with this place. And I'm very upset how they are treating my mother!

Jenny Johnson

Apr 2026

via Google

All in all my experience with river oaks has been pleasant. I was very nervous when my aunt told me my uncle was going to be staying for rehab but they made it easier to deal with. Especially their CNAs!! One cna in particular helped my aunt and I deal with the emotions and anxiety we were having and she gave the best care to my uncle! I can’t remember her name but she has red hair. That girl works! Without her I’m not sure how our experience would have been.

Mary Wilder

Jul 2025

via Google

If you care about your loved one, don't bring them here. Nothing good to say about this place. The food was scarce and often times unrecognizable. The day my husband left, they turned the water off to his room. Couldn't even wash his face. The call button went unanswered for several hours, then they yelled, what do you want when they finally came.

Jenn Sears

Nov 2024

via Google

Beautiful facility with wonderful and helpful staff. They genuinely care for their residents, provided meal options, a knowledgeable therapy team, clean, and several activities to choose from. I highly recommend River Oaks if you need care for your loved ones or for rehabilitation services.

Max Kenigsberg

Jul 2024

via Google

This facility has a great environment. Staff care and are friendly, food is pretty good, the floors are very clean, and overall good vibes all around. I am impressed with the progress they are showing.

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Government Inspection History

5 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 9, 2025Fire Safety StandardHealth Standard16 citations
  • Establish policies and procedures for volunteers.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2025

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2025

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

Nov 22, 2024Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Dec 20, 2024

Oct 18, 2024Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 11, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 11, 2024

Jun 7, 2024Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 4, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 4, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 4, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 4, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 4, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 4, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 4, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 4, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 4, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 4, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 4, 2024

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 4, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 4, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 4, 2024

Mar 15, 2019Fire Safety StandardHealth Standard4 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2019

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2019

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2019

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does River Oaks Post Acute and Rehabilitation Center offer?

River Oaks Post Acute and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is River Oaks Post Acute and Rehabilitation Center located?

River Oaks Post Acute and Rehabilitation Center is located at 920 South 4th Street in Louisville, Kentucky.

What do families say about River Oaks Post Acute and Rehabilitation Center?

Reviews of River Oaks are sharply mixed: several families praise attentive CNAs, therapy staff, and a clean, welcoming environment, while others report serious concerns about billing/finance handling, unanswered call buttons, and poor food quality. Prospective families should ask pointed questions about financial oversight and staffing responsiveness before choosing this community.

How did River Oaks Post Acute and Rehabilitation Center do on recent health and safety inspections?

River Oaks Post Acute and Rehabilitation Center had 5 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit River Oaks Post Acute and Rehabilitation Center?

Submit the Request Information form on this page to connect with River Oaks Post Acute and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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