MyLivingChoice

The Mansion on Main

1420 E Main St

4.8(49 ratings)· New Albany average: 4.3

Part of Triple Crown Senior Living · 7 communities · 4.6★ average · (1 other nearby)

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The Mansion on Main, photo 11 / 6

Quick Facts

Care pricing structure
Tiered care levels with prorated monthly costs
Therapy services
Partners with outside provider for in-house rehab therapy

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most families describe The Mansion on Main as a beautifully restored historic building with a warm, close-knit staff and plenty of activities like bingo, cards, and holiday events. The overwhelming majority of reviews are five-star and praise specific staff members by name for their attentiveness and the food quality, though two detailed reports raise serious concerns about care consistency and staff conduct during medical emergencies.

What reviewers praise

  • Warmly restored historic building with modern common areas
  • Staff repeatedly praised by name for compassion
  • Food and dining experience frequently highlighted as excellent
  • Regular activities like bingo, cards, and crafts events
  • In-house therapy partnership praised by outside provider
  • Nursing staff described as attentive and dignified

What reviewers flag

  • One detailed report of a resident left unattended after a fall for over 10 minutes
  • One report alleging staff gossip about residents and retaliatory treatment
  • One family reported abrupt discharge despite a signed tiered-care contract
  • One report of an unfriendly, unhelpful front desk employee

AI-generated from reviews and community data.

The Mansion on Main is a senior living community in New Albany, Indiana offering Assisted Living. Amenities include Fitness Center, Gathering / Activity Spaces and Social Activities. Families rate it 4.8 out of 5 across 49 reviews.

About The Mansion on Main

The Mansion on Main is an assisted living community in New Albany, Indiana, located in the Mansion Row Historic District near the revitalized downtown area. It provides customized care and assistance with activities of daily living to its residents.

The community features modern residential units with contemporary finishes and kitchenettes. Common amenities include a bar/lounge, state-of-the-art fitness center, theater room, game room, and modern social gathering areas designed to support resident engagement and wellness.

The Mansion on Main is situated in the heart of New Albany, offering convenient access to the surrounding neighborhood and downtown attractions. The facility itself is described as a restored property with distinctive architectural character.

Types of Care at The Mansion on Main

Assisted Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of The Mansion on Main

4.8overall · 49 ratings combined

4.8★ on Google (49)

Valerie Hammett

May 2026

via Google ↗ · Report

My parents have lived at Mansion on Main since 2020 and the experience has been fantastic. The entire staff is welcoming from the office to the dining room and the nursing staff is exceptional. They always treated my parents with dignity and compassion.

WILLIAM S.

Mar 2026

via Google ↗ · Report

A friend of mine just moved in she seems to like it quite a bit it's AI think it's a great place I haven't eaten there but the service seems good the staff was super friendly they pay attention to a lot of detail it seems like the place smelt good which is great because assisted living like this place is you want that would I recommend it to someone sure

Penny Bridges

Feb 2026

via Google ↗ · Report

This is a great facility. The staff is wonderful and very knowledgeable. This is a facility I would recommend to anyone wanting their loved one in a secure place that treats your loved one great.

Schnauzer Ranch Life

Nov 2025

via Google ↗ · Report

If I could give negative stars I would. My grandmother had a fall do to an infection when she was living in her home. It was decided to move her to an assisted living facility. She does not medically meet the criteria to move into a nursing home. The nature of her fall and illness was explained to the people here at the mansion. They were very kind to said that they understood and that they had several different care levels that were prorated for whenever she was in need. As the place is very clean and new we thought it was a good fit. She was entered into the facility on a care level one ($250 MONTHLY) which is the lowest beginning level. We signed a contract stating that at any point if she needed a higher care level and needed more help that they could provide said care level. Of course this all costs more money and we're fine with that. A few months later grandma got another infection unbeknownst to us. She was found in her room falling half-and-half out of her recliner. She was found by the trash collection person. This person states they went to get help. Grandmother's room is on the main level the closest place to all the nursing staff. After this person leaves the room to "go get help" luckily a few of her grandchildren stop by to visit. They knock and holler for Grandma for about 10 minutes and received nothing. So they go to search for somebody to let them into the room assuming grandma is sleeping. This is when they were informed that they had received notice that she was found falling half in and half out of the chair and left in said situation. That's right for at least 10 minutes grandmother was just left there not helped not assisted not a phone call made to family...nothing. Thankfully her grandchildren got her out of the chair got her cleaned up. She had apparently messed herself as we are unaware how long she had been in that position. As myself was made aware of this from the grandchildren not the facility. I came right down and decided I should take her to the hospital. Where we were told she again had another infection. We spend all day in the ER. She got medication we brought her back home we fed her dinner she was doing very well. That evening I went back home to my home. At 2:30 in the morning I received a phone call from the overnight nurse. Was told that my grandmother had had a fall. Was not told whether or not she was okay. But was told at least four different times that she could no longer stay here. I immediately got out of bed and drove the hour and a half through a thick fog to get to Grandma. Was greeted by said nurse who stated that she needed to be placed in a rehab facility, back in the hospital or I needed to stay with her 24/7. Let me remind you all about the care package. At this point since she is ill and the staff during the day were all notified of her diagnosis. I wrongfully assumed that if she was in need of any extra care that they would do so and just charge us a higher care package. It never occurred to me that she would then be told she needs to leave. That same day which happened to be on Monday as soon as businesses began to open we did begin to work on finding her another place to live. At no point has management ever came and tell us anything different than what the night nurse said. Night Nurse informed me that she would be speaking with management. We have not left her alone and have been with her 24/7. She will be going to a new facility. I only recommend putting your loved ones here if they are in perfectly good medical condition. It's more of a retirement center than a assisted living. They do cooker meals and clean up her apartment and bring her her medicine. But for 5,800 a month we expected the contract obligations to hold. Again we were never informed by management that she could stay or that there would be a higher care package or that our 24/7 presence was not needed. Due to our lack of faith we will not leave her anyway. If your family member is in need of assistance this is not the place for them. Contract obligations only apply to you and not them.

Dana Alford

Jun 2025

via Google ↗ · Report

My Aunt lives there. It is gorgeous, and has so many activities for the residents to participate in. Everyone there has been so nice and welcoming. We love the staff! They love the residents!

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Frequently Asked Questions

What types of care does The Mansion on Main offer?

The Mansion on Main offers Assisted Living.

Where is The Mansion on Main located?

The Mansion on Main is located at 1420 E Main St in New Albany, Indiana.

What do families say about The Mansion on Main?

The Mansion on Main carries a 4.8 out of 5 rating from 49 Google reviews. Most families describe The Mansion on Main as a beautifully restored historic building with a warm, close-knit staff and plenty of activities like bingo, cards, and holiday events. The overwhelming majority of reviews are five-star and praise specific staff members by name for their attentiveness and the food quality, though two detailed reports raise serious concerns about care consistency and staff conduct during medical emergencies. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit The Mansion on Main?

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