MyLivingChoice

Brookview Glen Apartments

1810 Gray Brook Ln

3.4(16 ratings)· New Albany average: 4.3

Brookview Glen Apartments, photo 1

Quick Facts

What Families Think

Reviews of Brookview Glen paint two different pictures: long-term residents recall a safe, well-kept building years ago, but several recent reviewers describe a sharp decline after a management change, including a bed bug infestation and lost security measures. More recent reviews credit a newer on-site manager, Ron, with cleaning up the property and responding to maintenance and pest issues.

The Good

  • New on-site manager praised for quick maintenance response
  • Residents say pest problems are now being addressed
  • Building once had a strong sense of safety, community
  • Common areas like a library and dining room existed

The Bad

  • Multiple reports of a building-wide bed bug infestation
  • Residents say they were blamed and threatened with eviction over bed bugs
  • Security fob entry reportedly no longer enforced, raising safety concerns
  • One report of rude, dismissive treatment from former manager Teresa

AI-generated from reviews and community data.

Brookview Glen Apartments is a senior living community in New Albany, Indiana offering Independent Living. Families rate it 3.4 out of 5 across 16 reviews.

About Brookview Glen Apartments

Brookview Glen Apartments is an independent living community in New Albany, Indiana.

Families rate Brookview Glen Apartments 3.4 out of 5 based on 16 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Brookview Glen Apartments

Independent Living

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Brookview Glen Apartments

3.4overall · 16 ratings combined

3.4★ on Google (16)

Terry Oskey

Jun 2026

via Google

I love this place. The staff is so helpful. Ron and Kenny are always available for me. Thank you for cleaning this place up. I love all they are doing to the apartments and the building and that they are taking care of the pest problems.

Donna

Jun 2026

via Google

Ron, the new manager, is an excellent manager with 5 stars. He looks out for our residents and gets our maintenance requests done asap. We hope he stays with us a long time.

Shirlene Russell

Jun 2026

via Google

I have been a resident here at Brookview Glen for 2.5 years. The new manager has been wonderful. His name is Ron and when we need things done, he helps us put in maintenance requests, it doesn't take long to get the work done. He is very friendly and we are blessed to have him.

Tracey Cash

Feb 2026

via Google

Unfortunately there is no way to give these apartments a zero star rating. My mother has lived in this building for 9 years and it was really nice and clean with a nice library and dining / party room it also had a secure fob entry into the building until the management changed. Now the doors may be open at all hours.There is no routine maintenance to the building which is dirty and unkempt and old appliances are now being stored in the once beautiful library. The main issue is the infestation of Bedbugs of the entire building. When residents asked for management to help with this issue they were blamed for the infestation and threatened with eviction. My 84 year old mother recently asked the building manager Teresa to have her apartment sprayed and she was treated like dog feces on the bottom of Teresa’s shoe and talked to in a very disrespectful and demeaning manner and threatened with eviction which is unacceptable. If anyone reading this is thinking about moving here please read all of the reviews and don’t do it because you will be sorry.

Brandilyn Burks

Feb 2026

via Google

If a zero star rating was possible, that is what I would give. When my grandmother first moved here many years ago, she loved it- felt safe and a sense community. Since they changed management companies, it has been a terrible experience for her. No consistency with office hours to be able to speak to someone. No maintenance follow ups. No security and fob requirement on doors that used to require fob entry. It has been horrible! As a building full of seniors, it has left them feeling uncomfortable and unsafe in a place they once loved and thrived in. When trying to advocate for my grandmother, I was met with rudeness and inconsideration from their current management (Teresa). DO NOT LET YOUR FAMILY LIVE HERE! They do not care about their wellbeing and deserve every bad review they are getting. As other reviews have stated there is a major bed bug infestation impacting multiple residents here, and instead of recognizing it as the communal issue it is, they blame the residents and refuse to treat the issue. Then the impacted residents are threatened with eviction for a problem they DID NOT CAUSE!

Request information

Ask about availability, pricing, or a tour. Your details go only to Brookview Glen Apartments, never sold or shared.

Frequently Asked Questions

What types of care does Brookview Glen Apartments offer?

Brookview Glen Apartments offers Independent Living.

Where is Brookview Glen Apartments located?

Brookview Glen Apartments is located at 1810 Gray Brook Ln in New Albany, Indiana.

What do families say about Brookview Glen Apartments?

Reviews of Brookview Glen paint two different pictures: long-term residents recall a safe, well-kept building years ago, but several recent reviewers describe a sharp decline after a management change, including a bed bug infestation and lost security measures. More recent reviews credit a newer on-site manager, Ron, with cleaning up the property and responding to maintenance and pest issues.

How can families visit Brookview Glen Apartments?

Submit the Request Information form on this page to connect with Brookview Glen Apartments and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Brookview Glen Apartments? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of New Albany.