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Rolling Hills Healthcare Center

3625 St Joseph Rd

2.3(42 ratings)· New Albany average: 4.2

Rolling Hills Healthcare Center — photo 11 / 5

Quick Facts

Total units
115
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
115
Ownership
Part of the CommuniCare Family of Companies
Personal services
Laundry service includes labeling residents' clothing

What Families Think

Reviews for Rolling Hills Healthcare Center are sharply split: some families describe compassionate, attentive staff and good care in memory care, while others report serious cleanliness, staffing, and safety concerns. The very low overall Google rating reflects this inconsistency in experience.

The Good

  • Staff described as compassionate and attentive
  • Positive memory care experience noted by a family
  • On-site hair salon and laundry service
  • Family involved throughout care planning process
  • One resident reportedly gained weight, enjoyed food

The Bad

  • Multiple reports of dirty conditions and odors
  • Reports of chronic understaffing and high staff turnover
  • One report of staff sleeping on duty
  • One report of unsanitary, unsafe resident conditions

AI-generated from reviews and community data.

About Rolling Hills Healthcare Center

Rolling Hills Healthcare Center is a skilled nursing facility in New Albany, Indiana, offering senior rehabilitation services with a focus on residents' emotional and physical well-being. The center operates with a person-centered approach designed to provide individualized support and care planning.

The facility emphasizes social wellness and recreational activities as part of its rehabilitation services. Residents enjoy everyday activities such as bingo, special seasonal events, and holiday parties. The center also hosts themed activities throughout the year, including special events during the Kentucky Derby week and other sports-related competitions.

Rolling Hills Healthcare Center involves residents and their families in every step of the care planning process to ensure the facility delivers the best possible care. The center maintains an ongoing relationship with residents and their families to support each person's path toward comfort, happiness, and success.

The facility is part of the CommuniCare Family of Companies, a family-owned organization that has grown to become one of the nation's largest providers of post-acute care, including skilled nursing rehabilitation facilities, long-term care facilities, and independent rehabilitation facilities.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.3overall · 42 ratings combined

2.3★ on Google (42)

mark clapp

Jul 2026

via Google

They need to give patients their prescribed medication,my god getting a pain pill that is been prescribed is your the bad person they must do hard narcotics there,I've herd so much this that and another,is this a rehabilitation or prison halfway house

Pat Seifert

May 2026

via Google

The staff went above and beyond for my mother in memory care. She was always clean and so was her room/bed. My mom gained weight and loved the food. We visited weekly and I never saw a resident that wasn't well cared for and clean. This place is top notch. The staff are pure angels. I'm sure that their jobs aren't easy. My mom has since passed and we were blessed to find this place at her end of life. Thank you all! Debbie and Patrick Deifert

Joseph Elder

Nov 2025

via Google

Rice pilaf does not consist of undercooked rice. 2 x in a row! Yuck!

Kenneth Leach

Nov 2025

via Google

Worst nursing home in new Albany dirty smells only one tv per room nurses and cnas getting fired all the time the ed has no clue what’s she’s doing please if you love you family member do not send them here there are way better places in New Albany than this place. I wouldn’t send my dying dog here to be taken care of let along a senior family member

Stefanie Jenkins

Oct 2025

via Google

The staff at Rolling Hills put their compassion in action everyday! They are very caring a ready to help in any way they can. Today I had the pleasure of a resident approach me to make sure I knew how well her CNA takes care of her!

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Frequently Asked Questions

What types of care does Rolling Hills Healthcare Center offer?

Rolling Hills Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Rolling Hills Healthcare Center located?

Rolling Hills Healthcare Center is located at 3625 St Joseph Rd in New Albany, Indiana.

What do families say about Rolling Hills Healthcare Center?

Reviews for Rolling Hills Healthcare Center are sharply split: some families describe compassionate, attentive staff and good care in memory care, while others report serious cleanliness, staffing, and safety concerns. The very low overall Google rating reflects this inconsistency in experience.

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