MyLivingChoice

Charlestown Place at New Albany

4915 Charlestown Rd

3.3(67 ratings)· New Albany average: 4.2

Charlestown Place at New Albany — photo 11 / 5

Quick Facts

Total units
158
Medicare rating
1 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
158
Care continuum
One campus offers nursing, memory care, and assisted living
Therapy continuity
Outpatient therapy continues after inpatient stay ends
Respite care
Short-term respite stays available for family caregivers

What Families Think

Reviews for Charlestown Place at New Albany are sharply mixed: some families and residents praise the therapy team and caring nursing staff, while others describe serious lapses in basic care, slow response times, and difficulty getting administrators to address concerns. The facility offers a full continuum of care on one campus, from skilled nursing and rehab to memory care and assisted living.

The Good

  • Therapy team praised for patience and mobility help
  • Nursing and CNA staff described as caring people
  • Full range of care levels available on one campus
  • Outpatient therapy can continue after inpatient stay ends

The Bad

  • Multiple reports of severe understaffing and chaos
  • One report of denied or reduced pain medication
  • One report of resident left without hygiene assistance
  • Reviewers say requests to administrators often go unanswered

AI-generated from reviews and community data.

About Charlestown Place at New Albany

Charlestown Place at New Albany is a Medicare- and Medicaid-certified senior healthcare and living facility in New Albany, Indiana, offering a full range of care services including skilled nursing, short-term rehabilitation, outpatient therapy, long-term care, memory care, respite care, and assisted living.

The community's skilled nursing team provides 24-hour care for individuals recovering from illness, injury, or surgery, with licensed nurses on-site and access to in-house clinical services. Through its therapy programs, the community provides physical, occupational, and speech therapy customized to each resident's recovery needs, with options to continue outpatient therapy services after an inpatient stay.

For residents requiring ongoing daily living support, the community offers long-term care with 24/7 nursing care, social engagement opportunities, and personalized attention. The memory care program is designed for individuals living with Alzheimer's or other forms of dementia, with specially trained staff providing individualized support, daily routines, meaningful activities, and consistent caregiving.

Respite care services are available for family caregivers needing a short break or individuals recovering from a hospital stay, providing pleasant surroundings with 24/7 support. The assisted living option serves those who value independence but need help with daily tasks such as medication reminders and personal care, featuring spacious apartments, homestyle meals, and life-enriching activities that foster community.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.3overall · 67 ratings combined

3.3★ on Google (67)

Wallace Austin

Jun 2026

via Google

Absolute utter disaster they did not expect me show up on a Friday before Memorial Day weekend. Understaffed had a supervisor for every employee must be three directors for every nurse and none of the administrators. Wanted to work. Complete chaos for someone with a terminal illness like myself. I’ll never forget having to crawl into my front door. Avoid it all costs Anthem wanted me out of the hospital and then out of rehab and left me at the door with my wife and no one else to help me get into the house. Absolutely terrible.

Terry Mullineaux

May 2026

via Google

Very happy with the care and the staff here! My family member is well cared for and is working with therapy to get stronger. Such a great staff caring for us!

sara heeke

May 2026

via Google

Very appreciative of the staff and leadership! The team assisted me with mom's insurance to make sure she had enough time with therapy to be successful to return home!

Mz Trucker812

Apr 2026

via Google

Top tier! The staff superseded my expectations!

zachary Blanton

Mar 2026

via Google

Staff and nursing home is disgusting and not caring for patients…. If I would have to do it over again I wouldn’t put any family memeber in this place

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Frequently Asked Questions

What types of care does Charlestown Place at New Albany offer?

Charlestown Place at New Albany offers Skilled Nursing / Long Term Care.

Where is Charlestown Place at New Albany located?

Charlestown Place at New Albany is located at 4915 Charlestown Rd in New Albany, Indiana.

What do families say about Charlestown Place at New Albany?

Reviews for Charlestown Place at New Albany are sharply mixed: some families and residents praise the therapy team and caring nursing staff, while others describe serious lapses in basic care, slow response times, and difficulty getting administrators to address concerns. The facility offers a full continuum of care on one campus, from skilled nursing and rehab to memory care and assisted living.

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