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Sycamore Heights Health And Rehabilitation

2141 Sycamore Avenue

4(96 ratings)· Louisville average: 4.2

Sycamore Heights Health And Rehabilitation, photo 11 / 2

Quick Facts

Total units
96
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
96
Care setting
Skilled nursing with on-site rehab therapy
Licensed capacity
Licensed for up to 96 residents

What Families Think

Reviews of Sycamore Heights are sharply divided, with a 4-star Google rating built on both heartfelt praise for rehab staff and serious complaints about basic care. Several families describe compassionate nurses, strong physical/occupational therapy, and good communication, while others report neglect, rudeness, and unresolved billing issues.

The Good

  • Praised physical and occupational therapy programs
  • Staff described as warm and compassionate
  • Facility described as clean and well-maintained
  • Daily activities and resident engagement noted
  • Responsive communication reported by some families

The Bad

  • One report of roaches and unclean conditions
  • One account of infrequent clothing/hygiene changes
  • One report of long delays getting pain medication
  • One report of rude nursing staff and food arriving cold
  • One family said calls were not returned but billing continued

AI-generated from reviews and community data.

Sycamore Heights Health And Rehabilitation is a senior living community in Louisville, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 96 reviews.

About Sycamore Heights Health And Rehabilitation

Sycamore Heights Health and Rehabilitation is a skilled nursing and long-term care facility in Louisville, Kentucky, with a licensed capacity of 96 residents.

Family experiences at the community are markedly divided. Those with positive stays consistently praise the staff's attentiveness and warmth, one family noted that caregivers "stop to ask if you needed anything" without being asked, alongside cleanliness, a sense of community, and robust therapy services including physical and occupational rehabilitation. However, other families report significant concerns: inconsistent personal care (residents remaining in the same clothes for multiple days), long wait times for pain medication, pest issues, and staff interactions that some found dismissive or inappropriate. One resident described receiving cold food trays and felt unsupported when raising concerns about their care.

The facility holds a 4 out of 5 Google rating based on 96 reviews. This aggregate score masks a polarized picture: several families express deep gratitude for compassionate care, while others document care gaps and safety issues that prompted them to remove their loved ones from the community.

Types of Care at Sycamore Heights Health And Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Sycamore Heights Health And Rehabilitation

4overall · 96 ratings combined

4★ on Google (96)

Leigh Galloway

Jun 2026

via Google

I was an F hall for rehabilitation after back surgery and a few of the nurses were extremely rude and no one did anything about it every time I got my food tray it was cold some of the nurses shamed me about something that had no business even being brought to my attention every time I ask for a glass of ice water I'm drinking too much water your sugar must be high and it's not I get dehydrated from my medications and I like to drink ice water this place was just absolutely horrible I regret agreeing to come to that facility!! 🤬🤬

Dr Jackie Marquette

Jun 2026

via Google

I want to express my gratitude to the administrative team at Sycamore Heights (SH) for organizing yesterday's meeting to discuss solutions for Ralph's needs regarding visitors. As I navigate the grief of losing the life my husband and I shared for 26 years—our vacations and cherished moments—SH’s quality of essential services, including physical therapy, occupational therapy, health and wellness activities, and nutritious meals, mean the world to me. Caring for my adult autistic son while healing from my injuries has been a significant challenge. Knowing that Ralph is in a safe and nurturing environment provides me with immense relief. Thank you for all you do. . Jackie Marquette

kentucky lady

Feb 2026

via Google

I can’t say enough good things about Sycamore Heights and the people there. I am not one to ever ask anyone for help and suddenly I was asking for help for everything (and I do mean everything) and when I wasn’t asking, one staff or another stopped to ask if I needed anything. Everyone was very nice, patient, and friendly and after being released in late January, I still miss my favorite staff daily. I had always heard and seen horror stories about nursing homes but quickly realized that in being sent to Sycamore Heights, I had been truly blessed. I was transferred to Sycamore Heights on November 4, 2025 from U of L Hospital following surgery after a bad car accident with a drunk driver. When I arrived, I had casts on both hands and had had surgery on a very broken leg which was in a boot. All 3 were classified as non-weight bearing which basically meant I couldn’t use any of them. My physical therapist and occupational therapist later commented to me that when they first saw me they didn’t know what they could do with me but we managed to figure it out. They worked with me daily as best we could until the weight restrictions were removed and then the fun really began lol. They always recognized when I was having it rough and made adjustments to my workouts and cancelled them when needed. They never pushed me past what I could do although I was constantly trying to push past my limits lol. There were activities planned daily for residents, bookshelves everywhere, and the ability to build friendships with other residents. If I ever have to go to another rehab or nursing facility, I’m definitely returning to Sycamore Heights. Thank you for taking such great care of me! Donna Formerly of Room 12-F

Natalie

Nov 2025

via Google

In my opinion this place is terrible. We had to take mom out after 2 weeks. She would be in the same clothes 3- 4 days in a row, even asking that she be changed more frequently. She would ask for pain medicine and have to wait for 4 hours to receive it. The place is full of roaches.she was supposed to go into rehab, but they put her into long term care and pushed that instead.when she left, they said they called in her prescriptions to Walgreens, but instead just sent a list of her medications, not the prescriptions itself. They will not return a phone call, but will send a bill. Will definitely be reporting them on Monday. I do not recommend this place

Elizabeth Royston

Aug 2025

via Google

We couldn’t be more grateful for the care our loved one receives at Sycamore heights.From the moment we walked in, we felt welcomed by the warm and compassionate staff. The nurses and caregivers go above and beyond to ensure residents feel comfortable, respected, and genuinely cared for. The facility is always clean, safe, and well-maintained, and there’s a real sense of community here. It’s comforting to know that our loved one is not only receiving excellent medical care but is also engaged in activities that bring joy and purpose to their day. Communication from the staff has been outstanding—they always keep us updated and are quick to answer any questions we have. It’s clear that everyone here treats the residents like family. We truly feel at peace knowing our loved one is in such good hands. Highly recommended!

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Government Inspection History

4 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 19, 2026Fire Safety StandardHealth Standard9 citations
  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

Sep 20, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 16, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 16, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 16, 2024

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024

Apr 12, 2024Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

Apr 5, 2019Fire Safety StandardHealth Standard18 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected May 14, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedCorrected May 14, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2019

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2019

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2019

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2019

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2019

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2019

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2019

  • Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2019

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sycamore Heights Health And Rehabilitation offer?

Sycamore Heights Health And Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Sycamore Heights Health And Rehabilitation located?

Sycamore Heights Health And Rehabilitation is located at 2141 Sycamore Avenue in Louisville, Kentucky.

What do families say about Sycamore Heights Health And Rehabilitation?

Reviews of Sycamore Heights are sharply divided, with a 4-star Google rating built on both heartfelt praise for rehab staff and serious complaints about basic care. Several families describe compassionate nurses, strong physical/occupational therapy, and good communication, while others report neglect, rudeness, and unresolved billing issues.

How did Sycamore Heights Health And Rehabilitation do on recent health and safety inspections?

Sycamore Heights Health And Rehabilitation had 4 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sycamore Heights Health And Rehabilitation?

Submit the Request Information form on this page to connect with Sycamore Heights Health And Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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