Harold Ramos
Jun 2026
These people discriminate against pregnant women and will waste your time. They also lack staff to care for your children and was very disappointed with management.
1 / 5Quick Facts
- Total units
- 76
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 76
- Inspections
- View history (40 citations)
- Population served
- Cares for children with complex medical needs
- Facility scope
- Includes foster care and behavioral health services
- Visitor access
- Family given a key for flexible visits
CMS Care Compare
What Families Think
Home Of The Innocents is a Louisville facility that combines skilled nursing care with behavioral health services and foster care for children with complex medical needs. Google reviewers are split: some praise the cleanliness and dedication of staff, while others report serious concerns about communication, staffing levels, and safety during their child's stay.
The Good
- Clean, well-maintained facility
- Accommodating equipment for children with disabilities
- Flexible visitation with key access
- Described as making the city better
The Bad
- Multiple reports of poor communication with parents
- Reports of understaffing affecting child care
- One report of discrimination against a pregnant woman
- One report of delayed treatment and unsafe behavior among staff
AI-generated from reviews and community data.
Home Of The Innocents is a senior living community in Louisville, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.3 out of 5 across 322 reviews.
About Home Of The Innocents
Home Of The Innocents is a skilled nursing / long term care community in Louisville, Kentucky. The community is licensed for up to 76 residents.
Families rate Home Of The Innocents 4.3 out of 5 based on 322 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Home Of The Innocents
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
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Help Me ChooseReviews of Home Of The Innocents
4.3overall · 322 ratings combined
4.3★ on Google (322)
April Ramsey
May 2026
The lack of communication is uncanny my daughter is in your facility and to have staff hanging up on me when I simply call to check on my daughter after being informed by her this morning her day was already going bad is ridiculous. She is my child i should be able to check on her anytime any other place she has been I’ve never had an issue with communication but home of the innocent has no regard to parents who care and want to know how there child is doing. For staff to hang up on me is unprofessional and not business like at all. I care about my daughter dearly and I should be able to call and check on her. Yall are not a jail stop treating my child as such. I have gotten so many excuses as to why she’s not been able to get her call or why she can’t get her full call this has just gotten worse and worse staff has no regard to time management I’ve have visits scheduled and staff don’t log into to zoom meetings until 20-30 minutes after time was supposed to start. I have reached out to higher ups who have said we would discuss this in a meeting when the meeting was scheduled they didn’t show up. At what point am I supposed to be comfortable with the care my daughter is receiving when I’m treated as such. Explain to me how am I supposed to feel when staff members hang up on me talk over me and don’t let me get a word in edgewise. How am I supposed to feel about her care when I can’t even talk to the higher ups about my concerns with the communication and get a follow thru. How am I supposed to be ok not knowing how my daughter is doing. I am a mother first and my sole concern is my daughter.
Anthony Vaughn
Apr 2026
It goes without saying, how much these people make our city a better place.
Stephanie Lynn
Apr 2025
To be honest u don’t feel like they help the kids who need help. The security guards are fighting each other screaming where everyone can hear them infront of me when I visited my child. The front staff is very unhelpful when I try to speak to them regarding my child’s treatment and lets the children cuss and say whatever they want to parents. Child is actively needing drug and alcohol treatment but has not received it in 3 weeks of staying there.
kenya jamz
Oct 2024
Had my son there back in 2013. It is very nice clean facility. Until I went at 1am. My son was in his wheelchair in front of the TV crying pee all over his uniform. I went in to bath him and put him down for him to go to school the next day. Bottom line I have never seen a perfect facility good help is very hard to find! When I came back to get him they begged me to keep him there. It's best to keep your loved ones home if at all possible I had to quit working and take care of him full time but he is healthy and happy and that's all that matters. I really loved the shower area my son is not able to sat up so it was very accommodating for him. I keep trying to find a tub like it, it must be custom made. It's good they give you a key to come and go as you please.
Government Inspection History
3 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Sep 13, 2025Fire Safety StandardHealth ComplaintHealth Standard21 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2026
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2025
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026
Meet Health Care Facilities Code mechanical requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2025
Feb 12, 2023Fire Safety StandardHealth Standard15 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedCorrected Apr 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected Apr 13, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Establish policies and procedures for volunteers.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Install a two-hour-resistant firewall separation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Oct 31, 2019Fire Safety StandardHealth Standard4 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2019
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2019
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Home Of The Innocents offer?
Home Of The Innocents offers Skilled Nursing / Long Term Care.
Where is Home Of The Innocents located?
Home Of The Innocents is located at 1100 East Market Street in Louisville, Kentucky.
What do families say about Home Of The Innocents?
Home Of The Innocents is a Louisville facility that combines skilled nursing care with behavioral health services and foster care for children with complex medical needs. Google reviewers are split: some praise the cleanliness and dedication of staff, while others report serious concerns about communication, staffing levels, and safety during their child's stay.
How did Home Of The Innocents do on recent health and safety inspections?
Home Of The Innocents had 3 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Home Of The Innocents?
Submit the Request Information form on this page to connect with Home Of The Innocents and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Home Of The Innocents? Claim this listing to update photos, pricing, and details. It's free.
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