Chuck Hines
Jul 2026
My name is Chuck Hines and my mother ( Barb Hines) has been a resident of the Rosemount Suite Living for over two years. Started in assisted living and for the last year and a few months has been in the memory care side. Back in June my mother fell and broke her Pelvic Ramus I two spots and she is 91 years old. Did not hit her head or broke a hip but this fall really sent her backwards physically and mentally for the past month. Not fun to see or deal with but we are managing through.<br><br>The reason for this email is to say how fantastic the staff has been to us and of course our mother. I would especially like to let you know how much we have appreciated and appreciate Cassie Braun the RN at this Suite Living. She has been wonderful to my mother and my two sisters every day. She has been in communication with us on what is transpiring on a daily basis with our mom. Just outstanding in every way......Cassie has been there helping manage prescriptions, helping my mother use the bathroom , putting up with anger outbursts and a slew of other issues.<br>She has shown compassion, knowledge, understanding, commitment, kindness and overall genuine concern and care as we navigate through this. She has been there for us and my mother and we are truly grateful to her and the entire staff. They do not have an easy job day in and day out. I have a total new respect for what Cassie does every day for my mother and all the residents.<br><br>I think it's important to let you know how my sisters and I feel about Cassie. Please let her know how we feel and it would be neat if you could recognize her in some way. Thank you
