MyLivingChoice

St Bernard Nursing & Rehab

4021 Roneagle Way

1.8(13 ratings)· New Orleans average: 4.1

St Bernard Nursing & Rehab, photo 1

Quick Facts

Total units
127
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
127

What Families Think

Reviews of St Bernard Nursing & Rehab are overwhelmingly negative, with a 1.8 out of 5 rating from 13 Google reviews. Multiple families describe unanswered call buttons, delayed medications, and poor communication from staff and social workers, alongside a few reports of serious medical complications during a resident's stay.

The Good

  • One reviewer said skilled nursing care for their mother was good
  • One reviewer found the facility clean with no bad odors

The Bad

  • Multiple reports of slow or unanswered call button responses
  • Multiple reviewers described unprofessional staff and poor communication
  • One report of severe dehydration and sepsis after a stroke admission
  • One report of emergency medical assistance being denied, requiring a 911 call

AI-generated from reviews and community data.

St Bernard Nursing & Rehab is a senior living community in New Orleans, Louisiana offering Skilled Nursing / Long Term Care. Families rate it 1.8 out of 5 across 13 reviews.

About St Bernard Nursing & Rehab

St Bernard Nursing & Rehab is a skilled nursing / long term care community in New Orleans, Louisiana. The community is licensed for up to 127 residents.

Families rate St Bernard Nursing & Rehab 1.8 out of 5 based on 13 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at St Bernard Nursing & Rehab

Skilled Nursing / Long Term Care

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Reviews of St Bernard Nursing & Rehab

1.8overall · 13 ratings combined

1.8★ on Google (13)

ella fisher

May 2026

via Google

a family member was there for short term rehab and respites. some nurses are there just for pay check. very unprofessional. medication not given in timely manner. during emergency medical assistance was denied we had to go to facility and found family member in need of medical care. had to call 911 ourself. family member was removed from facility before the duration of stay. this happened in 2025 not quite a year. keep an eye on your family member and ask them question. this facility needs a no nonsense leader

Zadequi Allen

Apr 2026

via Google

My mom stayed here for over a week after major back surgery, and honestly, I don’t understand how this facility is still operating. The very first night says everything. She was dropped off around 4 PM and did not see a nurse again until about 10 PM — even after calling multiple times for pain medication. She didn’t actually receive her pain meds until 9 AM the next morning. No one recovering from surgery should ever have to go through that. The environment itself is also very uncomfortable. The hallways are loud with staff yelling, and there is a constant unpleasant smell. My mom kept her door closed with air freshener just to tolerate it. Things only slightly improved after my sister showed up the next day and had to complain about basic care — pain meds and even being changed. It felt like they only acted once a family member stepped in, as if my mom’s own voice wasn’t enough. Communication was just as frustrating (don’t bother calling they will forward you to whoever you are trying to reach and it WILL go to voicemail and NO ONE will return your calls). We didn’t hear from a social worker until the day of discharge, when I had multiple important questions. Instead of being helpful, she was dismissive and rude, saying I was “challenging” her and that “she’s been doing this for years” — as if that meant I shouldn’t ask questions about my own mother’s care. There are honestly many more details I could share, but the bottom line is this: If you have any other option, please choose it. This place has a 1-star rating for a reason — believe it. We didn’t have another choice at the time, but I would strongly recommend keeping your loved ones far away if you can.

Ashlyn Franklin

Feb 2026

via Google

My mother came in fine and was actually progressing after a devastating stroke, and left with severe dehydration and sepsis. Protect your people and bring them home

Seth Wolfe

Jan 2026

via Google

Provided horrible care. They didnt take care of my mom at all and they didnt respond to the nurse call button. Do not send your family here. Worst bedside manners ive ever seen. I hope to see this place shut down.

Alice Chambliss

Oct 2025

via Google

The facility itself was acceptable. It was clean and there were no bad odors. The care my mom got while there for skilled nursing was good. However, the social worker there needs to be replaced ASAP - We tried for over a week to get her to send referrals to several nursing facilities for long term care. We could not get her to return any calls to us. We left several messages for days. On the 20th day (the day she is supposed to be discharged, or we have to start paying for it) we called and left 4 messages trying to get her to help and fax a referral to a facility - she would not return calls. We asked for a supervisor and was told she did not have one that she was given all of our messages, and she will call back when she can. We finally got a call, and she said that she was to busy to assist us at that moment that she would get it done by the end of the day. Mind you it is now 1pm and she is set the discharge that afternoon. We had to do all the groundwork and check with the facilities to see if my mom was accepted or not. The different facilities said they never heard from her and left her messages, and she would not call them back. I hope the review reaches someone that can address this so nobody else has the issues we had with simply trying to get our mom taken care of upon discharge.

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Government Inspection History

9 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 12, 2026Health Complaint3 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2026

Dec 4, 2025Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2026

Jun 10, 2025Fire Safety StandardHealth Standard8 citations
  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

Feb 26, 2025Health Complaint3 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 12, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 12, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 12, 2025

Jun 5, 2024Fire Safety StandardHealth Standard10 citations
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2024

May 8, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 31, 2024

Apr 4, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 1, 2024

Dec 19, 2023Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2024

Aug 14, 2023Fire Safety StandardHealth ComplaintHealth Standard23 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2023

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2023

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2023

  • Post nurse staffing information every day.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2023

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Sep 27, 2023

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity B of L: potential for minimal harm, patternCorrected Sep 27, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does St Bernard Nursing & Rehab offer?

St Bernard Nursing & Rehab offers Skilled Nursing / Long Term Care.

Where is St Bernard Nursing & Rehab located?

St Bernard Nursing & Rehab is located at 4021 Roneagle Way in New Orleans, Louisiana.

What do families say about St Bernard Nursing & Rehab?

Reviews of St Bernard Nursing & Rehab are overwhelmingly negative, with a 1.8 out of 5 rating from 13 Google reviews. Multiple families describe unanswered call buttons, delayed medications, and poor communication from staff and social workers, alongside a few reports of serious medical complications during a resident's stay.

How did St Bernard Nursing & Rehab do on recent health and safety inspections?

St Bernard Nursing & Rehab had 9 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit St Bernard Nursing & Rehab?

Submit the Request Information form on this page to connect with St Bernard Nursing & Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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