3.9(92 ratings)· Westbrook average: 4.5
Part of Genesis HealthCare · 137 communities · 4.1★ average
1 / 5CMS Care Compare
Reviews for Springbrook Center are largely negative, with families and residents describing understaffing, slow response times, food quality problems, and cleanliness concerns. A few reviewers singled out specific caregivers as compassionate, and the facility has received a national quality award, but multiple accounts raise serious concerns about day-to-day care and safety.
AI-generated from reviews and community data.
Springbrook Center is a senior living community in Westbrook, Maine offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Cable or Satellite TV and Emergency Call System. Families rate it 3.9 out of 5 across 92 reviews.
Springbrook Center is a skilled nursing facility in Westbrook, Maine, offering post-hospital short-term rehabilitation, long-term care, and respite care services. The facility accepts Medicare, Medicaid, and most private insurances.
The center maintains security features including alarm systems to aid residents with cognitive deficits. Springbrook Center is an AHCA Bronze Quality Award winner and earned the 2024 AHCA/NCAL Bronze National Quality Award. The nursing home administrator directs all center activities and emphasizes providing high quality, compassionate care while maintaining patient, resident, and family satisfaction.
The facility's clinical team includes a Director of Nursing and therapy staff with extensive experience. The Director of Admissions is committed to making the admissions process straightforward and ensuring a positive experience for patients and families. Springbrook Center employs nursing home administrators licensed in Maine and maintains a dedicated, experienced care team across various roles.
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Help Me Choose3.9overall · 92 ratings combined
3.9★ on Google (92)
Patricia
Jun 2026
Called up there today about my uncle sitting in bed with hip pain and they put a lidocaine patch on and gave him Tylenol yesterday. Basically refusing to do a X-ray of his hip and making him suffer. You have to be there everyday to see the truth about this place and the care people receive. Don’t trust the google reviews or the awards they get.
Maureen Allen
Apr 2026
As a concerned family member who is a resident at Springbrook nursing home/rehab I feel compelled to write a review regarding the quality of care, and the living conditions at this facility. The care provided by the nurses is good, Carolyn and Katelyn are excellent caregivers, they are compassionate, they need to recognized for their kindness, and quality bedside care. The other caregivers are lazy. Housekeeping is poor, rooms are not cleaned regularly. Rodent droppings have been seen in some areas. The food is deplorable, I would invite the managers to share a meal at Springbrook!! I would not recommend this facility to anyone. The reason why I keep my relative at Springbrook is because I am able to monitor his care daily. Anonymous
Denise Trinka
Aug 2025
Everyone seemed friendly, the nurse & Dr came in and took care of his bandages and saw him making sure he’s ok and doing well, I was not impressed when my dear friend went to an appt at 9:30 and his left foot is suppose to be elevated and at 5;30 was still not elevated what’s wrong with his nurse do 1st things first nurse not assigning a new patient to the facility, not impressed, the food is horrible he said plain nothing adding a lousy hamburger & nothing on it, the cook needs to learn how to cook or get a new cook to cook good meals🙁😏
Bruce De Lugo
Aug 2025
The most horrible experience I’ve ever been subject to. Room was 10 feet by about eight. The TV was the size of my computer monitor and it was 10 feet away. Separated by my roommate by a curtain. Unaware that I was coming even though I was there by 3 o’clock in the afternoon, they did not prepare dinner for me. I asked for something anything from the kitchen dinner since one of my problems since I hadn’t eaten and was weak. It did not come. They asked me what time I went to bed. I told him in an hour and a half for two hours after I told him my bedtime finally they showed up with my evening meds. The med tech couldn’t read half the normal names for the medication so I fhhad no idea what I was taking. They would not feed me until I got weighed. I refuse to get weighed until I got a TV remote. Therefore, I did not have dinner when you ran the Call button. It was at least 10 minutes for somebody anybody to respond.
Kimberly Tarbox, Chair WSMAC
Apr 2025
I was a patient here and I am very disappointed in what I have seen and experienced first hand. I just checked myself out against medical advice. They are understaffed, rooms are ill equipped, staff openly talks about patients in a negative manner, and call bells are ignored because staff is not happy with certain patients. I had an asthma attack and it took staff much too long to retrieve my inhaler. I was given 2 different insulins at the same time and suffered a severe low. The staff is friendly enough on the surface but as mentioned they talk about the residents behind their backs. Meals arrive cold often and are often inedible. There are few activities for the residents to participate in despite being told that there are activities to participate in. There were cockroaches in the elevator. No heat was in the room despite it being cold out. I wanted to give a more positive review but with what I have witnessed just in my short stay alone I can't give a better review. I left as soon as possible for my own safety. There's plenty more I could write about. Please research the facilities that you go to thoroughly.
11 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 11, 2025
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 4, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 2, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 1, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2024
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2023
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2021
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Springbrook Center offers Skilled Nursing / Long Term Care.
Springbrook Center is located at 300 Spring St in Westbrook, Maine.
Reviews for Springbrook Center are largely negative, with families and residents describing understaffing, slow response times, food quality problems, and cleanliness concerns. A few reviewers singled out specific caregivers as compassionate, and the facility has received a national quality award, but multiple accounts raise serious concerns about day-to-day care and safety.
Springbrook Center had 11 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Home care agencies serving Westbrook bring help to the house: daily living, companionship, and respite for family caregivers.
