Pine Point Center

Kimmy S.

May 2026

via Google ↗

Our family’s experience at Pine Point Center was unacceptable and deeply disturbing. There was no hot water for my mother’s entire stay - an ongoing problem that the nurses know about. The temperature control in the room was broken, and the facility was kept unbearably hot, often around 79 degrees. The floors were so dirty that I eventually brought in a Swiffer and cleaned them myself because housekeeping was clearly not maintaining the room properly. Response times were frighteningly poor. At one point, my mother’s oxygen machine was beeping and malfunctioning, and it reportedly took over an hour for CNA Marly to respond to the call bell. Certain staff members, especially Rose and Marly, consistently displayed dismissive and hostile attitudes toward both patients and family concerns. During a family care meeting, the nurse manager discussed medical details that actually belonged to another patient, which was alarming and raised serious concerns about competence and patient oversight. Meanwhile, my mother developed a bedsore during her stay. Despite repeated concerns from family that her post-op wound had redness around it, the doctor and nurses wrote it off as irritation from tape. However less than 24 hours after discharge, her white blood cell count was alarmingly elevated. Drs at Maine Med believe this was due in part to skin infection around wound and a UTI. She showed an increased need for oxygen during her stay, and developed swelling around the ankles. The PA gave her compression socks, which she wore for a week before I saw her without them, aghast at the size of her ankles and legs. She has congestive heart failure. This kind of swelling is a sign of fluid build up in the body. I had to insist that the nurse get her on lasix to remove fluid. Begrudgingly, Rose finally came, listened to her chest, and called the on-call dr at my intense insistence. They gave her 1 day’s worth of lasix, then refused to give her more until the Dr came in. Fast forward to discharge: Less than 24 hours after returning home, we had to call 911. She had to have a procedure in which they removed 1.3 liters/2.5 lbs of fluid on her lung caused from chf. This could have been avoided if they had taken the swelling seriously. Families trust rehabilitation facilities to provide safe, attentive care during vulnerable moments. Our experience brought my mother to Maine Med for 2 weeks and left us horrified by the conditions and level of oversight she experienced. This negligence is inexcusable. This facility should lose their license and be shut down. God bless the souls who endure this treatment. I pray you can receive the care you deserve. Ben, Noah and Buffy were excellent CnAs. Thank God my mother had them looking after her.

Erika Bell

Mar 2026

via Google ↗

My brother-in-law stayed at Pine Point Center for several weeks following a hospital stay. My sister ultimately had to remove him due to what we experienced as a dysfunctional and poorly coordinated environment. I deliberately waited until he was no longer a resident to post this review because we were concerned about potential retaliation while he was there. To be fair, there are some positives. The Physical and Occupational Therapy teams were good, and a few CNAs stood out as genuinely compassionate and dedicated to residents. Some nurses were also kind and clearly cared about the people in their care. Unfortunately, the overall experience raised serious concerns. Communication and coordination of care were very poor. While individual departments appeared to focus on their own responsibilities, there seemed to be little oversight of the resident’s care as a whole. We never received a clear care plan or meaningful discharge strategy, and it often felt like no one was tracking progress or communicating effectively with our family. The food was also extremely poor. Residents frequently complained about it, and we had to bring outside food regularly to ensure my brother-in-law was eating enough. Administration was another major challenge. The Executive Director was difficult to reach and dismissive in interactions with families. In already stressful medical situations, families depend on responsive leadership and clear communication, and we did not experience that here. The social worker assigned to our case was new and appeared overwhelmed. Unfortunately, this meant basic discharge planning support was lacking. My sister ultimately had to research alternative facilities herself, send referral packages, and coordinate the transfer because we were unable to get assistance from the facility. Throughout this experience, our family kept detailed notes of interactions, requests for assistance, and the responses we received. If you ever find yourself with a a loved one placed here, start documenting everything immediately — conversations, requests for care, and any changes in condition or communication. Having clear records becomes important very quickly when problems arise. If you find yourself in a situation where Pine Point is your only option, I strongly recommend researching other facilities and beginning transfer discussions as early as possible rather than relying solely on the facility’s administration or social work team. Facilities caring for vulnerable residents carry an enormous responsibility. Families deserve transparency, coordination of care, and responsive leadership. Based on our experience, Pine Point Center warrants closer oversight from the Department of Licensing and Regulation to ensure residents are receiving the level of care and coordination they deserve.

Sherry Richard

Mar 2026

via Google ↗

All of the staff have been great and helpful! They are caring especially one of the CNAs (Noah). He comes into my Mom's room just to say hi and asks if she needs anything. He also asks me. He seems to be very dedicated to his work! My Mom is very pleased with the staff as they have been pleasant and she likes the food. She is in the Rehab section. Thank you so much for all that you do!

Cynthia Powers

Jan 2026

via Google ↗

My husband was there for a few months on and off and was neglected horribly. Kitchen help going into his room to yell at him for asking for food . He was unkept and dirty and I'd have to ask to have someone clean him up and shave him often as he was not capable of using his hands . He lost so much weight because he could not hold a utensil and no one was helping him eat. He developed pneumonia while there and I argued to get him x-rays and results immediately because he could not breathe and ended up calling the chief of the fire department to speak with them to get him to a hospital so he didn't die there . His clothes were stuck to his body he was so unkept . Myself the er nurse and er doctor cleaned him up in the ER ! Also the woman doing billing who was helping get my husband on long term care ,never disclosed the short term would stop while waiting for long term. He was very confused and people from the office would try to get him to agree to things he had no idea about . Someone submitted false financial information to get him the long term care which once I found out I had canceled as he never went back there again. I'll never forget He would call me crying he wanted to come home he didn't like that place and he didn't even have access to a phone in his room and was left alone without being checked on often . He's since passed away and I'm thankful it was at the hospital where he got the care he deserved . I personally wouldn't put my dog up in that place . They talk a good game but the level of care is lower than I can even describe. And they have the nerve to send a bill for the last 2 weeks he was there being neglected! He left nothing and that bill will never be paid . Don't put your elderly or disabled there if they can't speak for themselves.

Mark Marceau

Jan 2026

via Google ↗

Therapists were great. Everything else was subpar. Food was Ok. Was told therapy was arranged for home care. Was never referred. Long waits for requests. One room was hot, adjoining room cold. Not a great experience.