The Grande at South Portland

Craig Lennon

Jun 2026

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The Staff and Residents at The Grande are wonderful.

Tim Carbonneau

Jun 2026

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The Grande is such a well maintained, welcoming community. Angela in the office is a wealth of knowledge and I would encourage anybody interested in moving there to take a tour!

Sue Gendron

Mar 2026

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I thought we found a perfect place for my Mom and Dad, who both needed memory care. We moved them from SC, and on Sunday Sept. 25th, after already furnishing two rooms and gathering all of the paperwork, I sat with Sarah O’Sullivan, director of marketing, to sign the contract. She painstakingly went through the contract mentioning every cost that was above and beyond the monthly fee, including small fees that were valid and acceptable. When we got to the signature page I signed my name and felt a huge relief. I pulled out my checkbook to pay the amount for the first month, and AS I PUT MY PEN TO PAPER, Sarah said “Don’t forget to add the non-refundable entrance fee!” It was an ADDITIONAL $20,000. I said right away that she had never mentioned the fee. She was very dismissive, and I quote “Oh, it’s in the contract like....three times”. I spoke with Jenalee the Executive Director. She was apologetic and promised that she would speak with the corporate office about refunding some of that fee. Since then I have been unable to reach her. The rest is just my experience.<br><br>HarborChase is woefully understaffed. It is brand new but curiously void of people, including staff members. That first week we were told that someone had Covid. They wouldn't say who, but we later found out that it was the woman who SHARED a bathroom with my Mom.<br><br>Saturday Sept 24th Mom fell hard on the floor, hit her forehead and cut her nose. The EMT at the scene said that she would wait several hours in the ER. She was semi-conscious and terrified, so as her POA I had her hospice team check her instead. She had a brain bleed but with her advanced dementia and age we opted to keep her comfortable. She died 7 days later. By then there were 13 Covid patients. Falls happen, we understand that. It was just such a horrendous experience and the executives couldn't have cared less.<br><br>My only recourse at this point is to leave reviews, wherever and whenever I can.<br><br>THEY ARE UNDER NEW MANAGEMENT BUT STILL, DO YOUR HOMEWORK

susan gendron

Mar 2026

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I thought we found a perfect place for my Mom and Dad, who both needed memory care. We moved them from SC, and on Sunday Sept. 25th, after already furnishing two rooms and gathering all of the paperwork, I sat with Sarah O’Sullivan, director of marketing, to sign the contract. She painstakingly went through the contract mentioning every cost that was above and beyond the monthly fee, including small fees that were valid and acceptable. When we got to the signature page I signed my name and felt a huge relief. I pulled out my checkbook to pay the amount for the first month, and AS I PUT MY PEN TO PAPER, Sarah said “Don’t forget to add the non-refundable entrance fee!” It was an ADDITIONAL $20,000. I said right away that she had never mentioned the fee. She was very dismissive, and I quote “Oh, it’s in the contract like....three times”. I spoke with Jenalee the Executive Director. She was apologetic and promised that she would speak with the corporate office about refunding some of that fee. Since then I have been unable to reach her. The rest is just my experience.<br><br>HarborChase is woefully understaffed. It is brand new but curiously void of people, including staff members. That first week we were told that someone had Covid. They wouldn't say who, but we later found out that it was the woman who SHARED a bathroom with my Mom.<br><br>Saturday Sept 24th Mom fell hard on the floor, hit her forehead and cut her nose. The EMT at the scene said that she would wait several hours in the ER. She was semi-conscious and terrified, so as her POA I had her hospice team check her instead. She had a brain bleed but with her advanced dementia and age we opted to keep her comfortable. She died 7 days later. By then there were 13 Covid patients. Falls happen, we understand that. It was just such a horrendous experience and the executives couldn't have cared less.<br><br>My only recourse at this point is to leave reviews, wherever and whenever I can.<br><br>THEY ARE UNDER NEW MANAGEMENT BUT STILL, DO YOUR HOMEWORK

Samantha Banfield

Sep 2025

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I toured the community with Angela, and she was warm, welcoming, and incredibly knowledgeable. What stood out more was how she knew each resident by name and interacted with them in such a caring, respectful way. The community itself is beautiful, with a modern and inviting feel, and I especially loved the private courtyard - it feels peaceful and tucked away while still being so convenient to the highway. Amazing community all around!