4.1(272 ratings)· Matthews average: 4.3
1 / 5CMS Care Compare
Families reviewing this skilled nursing and rehab center consistently praise the staff's kindness, professionalism, and communication, with several singling out the Director of Nursing for her compassionate care. Reviewers describe the facility as clean, welcoming, and attentive to residents' comfort, with no recurring complaints noted in the available reviews.
AI-generated from reviews and community data.
Royal Park of Matthews Rehabilitation & Health Center is a senior living community in Matthews, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.1 out of 5 across 272 reviews.
Royal Park Rehabilitation & Health Center is a skilled nursing and rehabilitation facility in Matthews, North Carolina, conveniently located by I-485 and US-74. The center provides a complete continuum of care including short-term rehabilitation, long-term living, skilled nursing, outpatient therapy, hospice care, palliative care, and respite care.
Upon arrival, patients are greeted by a clinical team that develops a person-centered care plan designed to help regain skills and decrease the likelihood of hospital readmission. Highly trained in-house physical, occupational, and speech therapists develop individualized daily plans with achievable goals to help patients return to as full a lifestyle as possible following accidents, surgeries, strokes, or cardiac events. Physical therapy strengthens the body to improve mobility, balance, coordination, and joint movement; occupational therapy helps manage day-to-day tasks such as bathing, dressing, eating, and resuming hobbies; and speech therapy improves communication skills, cognitive function, and swallowing abilities.
The facility features a 6,500 square foot therapy gym equipped with a car simulator and an Activities of Daily Living Suite for occupational therapy sessions. Enhanced therapy services include diathermy and ultrasound to decrease pain and electrical stimulation to support improved joint movement and muscle strength.
Skilled nursing care is provided round-the-clock by registered nurses, licensed practical nurses, and certified nursing assistants for both short-term and extended stays. Care features include wound care management with a dedicated wound care physician, cardiopulmonary therapy, fall interventions, incontinence management, IV therapy, full-time physician coverage, podiatry services, and psychosocial support.
The facility prioritizes safe discharge planning to support successful transitions back to patients' prior living settings.
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Help Me Choose4.1overall · 272 ratings combined
4.1★ on Google (272)
Aubrey B Bowden
Jul 2026
No place is like home but it helps to know that people care for our elderly family members. While on vacation we left snacks for our mom and the ladies in the business office mrs Cora and mrs Bennett where nice enough to give mom a snack everyday. Also have to shout out her CNA’s and Nurses and activities person. Thank you all for being so kind and making her feel at home 🤗🙏🏽 I personally have nothing bad to say about the facility.
Laura Bechtel
Jul 2026
The staff were incredibly kind, welcoming, and professional. Lisa, the DON, was amazing, and the facility was exceptionally clean and inviting. You can truly see the pride and compassion this team puts into their work.
Whitley Lockhart
Apr 2026
I had a great experience here. The environment was clean and welcoming, and you can tell the residents are truly cared for—they seemed happy and well taken care of. The Director of Nursing, Lisa, was especially kind, compassionate, and professional, which made a big difference. I would definitely recommend this facility to anyone looking for quality care for themselves or a loved one.
Cari Crifasi
Oct 2024
After visiting several skilled nursing facilities in and around the Matthews area, we chose Royal Park for our mother. And, we are so thankful. Our mother was not easy to deal with while she adjusted to the inpatient setting, but the staff was patient and understanding. They were kind and thorough, in her treatment plan. They kept us informed and involved. She stayed for almost a month, during June 2024, and everyone was just amazing. I cannot thank them enough!
Jene'Vue
Mar 2024
Came for a quick visit. Upon entering, the receptionist was super polite and friendly and let us know where to go. We had to sign in first. Place looked very clean and easy to navigate with a lot of signs, letting you know where to go. Everything was decorated in St. Patty's decor and it felt very lively inside as other families were visiting and they were having a great time. Any of the staff we spoke to was always friendly and helpful. Facility was very welcoming.
7 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 16, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Dec 16, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 17, 2024
Provide activities to meet all resident's needs.
Severity H of L: actual harm, patternFound during a complaint inspectionCorrected Apr 11, 2024
Provide appropriate foot care.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2024
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 11, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 15, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2021
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Royal Park of Matthews Rehabilitation & Health Center offers Skilled Nursing / Long Term Care.
Royal Park of Matthews Rehabilitation & Health Center is located at 2700 Roal Commons Lane in Matthews, North Carolina.
Families reviewing this skilled nursing and rehab center consistently praise the staff's kindness, professionalism, and communication, with several singling out the Director of Nursing for her compassionate care. Reviewers describe the facility as clean, welcoming, and attentive to residents' comfort, with no recurring complaints noted in the available reviews.
Royal Park of Matthews Rehabilitation & Health Center had 7 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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