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The Pavilion Health Center at Brightmore

10011 Providence Road West

3.8(176 ratings)· Charlotte average: 4.1

The Pavilion Health Center at Brightmore, photo 11 / 6

Quick Facts

Total units
108
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
108
Therapy services
In-house PT, OT, and speech therapy
Nursing coverage
Skilled nursing care around the clock
Short-term stays
Respite care available on campus

What Families Think

The Good

  • In-house physical, occupational and speech therapy
  • 24/7 skilled nursing staff
  • Dedicated wound care physician on staff
  • Hospice, palliative and respite care offered
  • 6,000 sq ft dedicated therapy gym

The Bad

  • No published pricing information available
  • No reviewer feedback available to gauge resident experience

AI-generated from reviews and community data.

The Pavilion Health Center at Brightmore is a senior living community in Charlotte, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 176 reviews.

About The Pavilion Health Center at Brightmore

The Pavilion Health Center at Brightmore in Charlotte, North Carolina is a skilled nursing and rehabilitation facility offering short-term rehabilitation, long-term living, skilled nursing care, outpatient therapy, hospice care, palliative care and respite care on the Brightmore campus.

The facility's rehabilitation services focus on helping patients regain independence following accidents, surgery, stroke or cardiac events. In-house physical, occupational and speech therapists develop individualized daily plans with achievable goals. Physical therapy addresses mobility, balance, coordination and joint movement; occupational therapy helps with daily activities such as bathing, dressing and eating; and speech therapy improves communication skills, cognitive function and swallowing abilities. The 6,000 square feet therapy gym includes an Activities of Daily Living Suite, and enhanced services such as diathermy, ultrasound, electrical stimulation and vital stimulation are available to support treatment goals.

Skilled nursing care is provided by registered nurses, licensed practical nurses and certified nursing assistants around the clock for both short-term and extended stays. Care services include wound care management with a dedicated wound care physician, cardiopulmonary therapy, fall interventions, incontinence management, IV therapy, full-time physician coverage, geriatric psychiatry services, psychosocial support and podiatry services. The clinical team develops person-centered care plans and works with physicians to provide holistic treatment addressing secondary conditions.

The facility prioritizes safe discharge planning to support successful transitions back to prior living settings, coordinating with Liberty Healthcare's broader continuum of care services.

Types of Care at The Pavilion Health Center at Brightmore

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Pavilion Health Center at Brightmore

3.8overall · 176 ratings combined

3.8★ on Google (176)

Michael Kelly

May 2026

via Google

I would ilke to share with you my experiences with the Brightmore Pavilion over the years. My first experience was when my wife was diagnosed with cancer and needed rehab to help her thru recovery. Recently I had to choose a rehabilitation center for my recovery, I immediatly chose the Pavillion. The criteria for my decision included: easy commute for family visits, staff courtesy, sympathy. Additionally the rehab therapy (both PT / OT) was outstanding as they all had the relevant knowledge , equipment and patience to get my life back on track. Would like to acknowledge the following individuals for their outstading daily support: * Indy- (Rehab Director) * Mimi & Nanda- (Physical Therapy) * Livia- (Occupational Therapy) If looking for a rehabilitation center for a friend or family I would highly recommend the Pavillion at Brightmore. Regards, Michael K.

Laura Petrucci

Apr 2026

via Google

My 92 year old mom has been to the pavilion 4 times since 2018 and is there again now. I am very pleased with the staff and the way they treat my mom. I go there every day and always find her room clean and tidy. I can honestly say they treat my mom with respect and love. Especially the physical therapist, Nanda and the occupational therapist, Livia! They are so good at what they do and I can see they have a lot of patience with my mom who has dementia. They have been so kind to me too. I can't brag enough about them. They have both helped me and my mom so much. Also the head nurse Jennifer and the social worker, Jessica have been so patient and kind to me. I appreciate them so much during this difficult time for me and my mom. I highly recommend the Pavilion at Brighmorre,

DEOCHAND DINDAYAL

Mar 2026

via Google

Your facility and especially the management and your amazing staff gave me excellent care and made me felt as comfortable as I could be!Literally everyone was friendly,kind and caring from the moment I arrived. I just would like to thank and commend them( Bruce, Caroline) and the entire Therapy staff for making me achieve my goal. They are absolutely top notch caring professionals and made me glad I chose the Pavilion Health Center. Very best regards. Deo and Sheila Dindayal

Janita Adams

Jan 2026

via Google

My mom was at The Pavillion recently, and we were very pleased with the care she received! Everyone was friendly and attentive, and my mom was treated with respect and kindness. She commented on how good the food was and we were very pleased to see her eating three meals a day – which is a big improvement for her. The admission specialist, Yesenia, was super helpful during my mom‘s discharge from the hospital and getting her settled in at The Pavillion. Her nurses Lekida and Katherine were great and I also wanted to give a special shout out to her nurses aid, Tiffany. My mom actually looked forward to PT and OT and being able to engage with the other rehab and long-term residents. The therapist did a really great job of communicating regarding needs and treatment plans and would often drop by to check on her. Overall, we were very pleased with The Pavillion and I would recommend this facility to all.

Maria Vigil

Oct 2025

via Google

We have had a positive experience with The Pavilion Health Center at Brightmore. From the first day at my mothers check in, to the rehabilitation area, we have had daily communication with staff. Everyone we have worked with has been positive and professional. Rehab staff is super attentive and kind. Admission staff always available to help either onsite or via email.

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Government Inspection History

4 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 9, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance

Jul 3, 2025Fire Safety StandardHealth Standard6 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

Mar 26, 2024Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 19, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Have an externally vented heating system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 19, 2024

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2024

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 16, 2024

Sep 29, 2022Fire Safety StandardHealth Standard6 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Oct 17, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedCorrected Oct 17, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity G of L: actual harm, isolatedCorrected Oct 17, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Oct 17, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pavilion Health Center at Brightmore offer?

The Pavilion Health Center at Brightmore offers Skilled Nursing / Long Term Care.

Where is The Pavilion Health Center at Brightmore located?

The Pavilion Health Center at Brightmore is located at 10011 Providence Road West in Charlotte, North Carolina.

How did The Pavilion Health Center at Brightmore do on recent health and safety inspections?

The Pavilion Health Center at Brightmore had 4 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pavilion Health Center at Brightmore?

Submit the Request Information form on this page to connect with The Pavilion Health Center at Brightmore and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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