1 / 5CMS Care Compare
Reviews of Monument Health South Salt Lake are sharply split: many families and residents praise specific staff members, cleanliness, and the rehab/nursing team by name, while a number of reports describe serious lapses in basic care, communication, and security of belongings. Several reviewers note that recent management changes have improved things, though others describe ongoing understaffing and neglect concerns.
AI-generated from reviews and community data.
Monument Health South Salt Lake is a senior living community in Salt Lake City, Utah offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.9 out of 5 across 125 reviews.
Monument Health South Salt Lake is a skilled nursing and rehabilitation center located in South Salt Lake, Utah, offering both short-term rehabilitation and long-term skilled nursing care. The community provides round-the-clock skilled nursing medical care for patients recovering from surgery, illness, or injury, as well as ongoing support for individuals with chronic care needs.
Care plans are personalized to each patient, with a clinical team that combines physical and occupational therapy to support recovery of mobility, strength, balance, and overall function. Physical therapists work to reinforce functional mobility skills following acute or chronic conditions, while occupational therapists provide one-on-one guidance to help patients regain independence in daily activities. Speech therapy and other specialized programs are also available on site.
The facility serves patients transitioning from a hospital stay who require ongoing 24/7 medical care, including those recovering after surgery, managing a chronic illness, or healing from an injury. Patients have access to nurses, physicians, and other medical professionals throughout their stay.
Monument Health South Salt Lake is open 24 hours a day, seven days a week, and is part of the broader Monument Health Group, which operates skilled nursing facilities throughout Utah.
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Help Me Choose3.9overall · 125 ratings combined
3.9★ on Google (125)
Henry Delgado
Jul 2026
One of the most unprofessional medical establishments I have ever been to. I had a family member that was called names by there staff when she was so sick and confused it broke my heart. I would not take another one of my family members there if it was free of charge. Please pick better for your family and don't make the same mistake our family made.
Gretchen Solomon
Jun 2026
My mother is there. She's been complaining about the staff alot. I feel they should have more compassion and respect for the people that they take care of. Your suppose to enjoy what you do for a living. I wouldn't recommend this facility to go to!!
Cappy2you
Jun 2026
Terrible communication, theft, facility neglect, and systemic breakdown of patient care<br>I am incredibly disappointed and concerned with the severe level of neglect, theft, and building deterioration at Monument Health. If you are reading the positive reviews here about the "great staff" or nice facility, please know that is completely inaccurate.<br><br>The communication and basic utility maintenance here are broken. Nurses do not return phone calls, and the landline phone inside the patient's room does not work. This is not an isolated incident; there is clearly a systemic issue where multiple phones and equipment—including patient TV remotes—are left completely broken, cutting patients off from entertainment and vital communication with their families.<br><br>The staff is also entirely unaccommodating. On a nice afternoon, a visitor took the tracks and then a bus just to come visit. Even though the weather was beautiful, the nurse flat out refused to let the patient go outside, forcing the visitor to go through the unnecessary hassle of signing the patient out just to step outdoors. Worse than the poor service is the outright theft and severe physical neglect:<br><br>Deteriorating Rooms: The building is poorly maintained. There is chipping paint in the bathroom and noticeable patches of missing paint on the walls in the patient rooms.<br><br>Theft of Belongings and Food: The patient arrived with nothing but the clothes they were wearing. Someone kindly bought them two sets of pajamas, and the tops were immediately stolen. Furthermore, patient food and beverages must be kept in the refrigerator located inside the nurses' station—which only staff has access to—yet the patient's food and drinks are actively being stolen from it. This was reported, but absolutely nothing was done.<br>Severe Physical Neglect: While the nurses can be seen running around, joking, and having fun, actual patient care is being ignored. There is a patient who has been left lying in their own feces for three days because none of the nurses want to deal with it.<br><br>Because of the severe hygiene neglect, broken communication utilities, and unaddressed theft, the State Department of Health needs to be contacted to launch a formal investigation into this facility.
Daniel Barney
Apr 2026
I had a recent positive experience with Brian the social service. He really is doing a lot to help me and my brother who is currently there with some issues. Bryan has done a very very lot to help me and I appreciate him to death. You’re such a good person.
DARCY BURT
Apr 2026
I recently visited this facility and meet with Luci and other staff members that are helping provide care and coordinate Doctor appointments for my brother. I was grateful for their professionalism and efforts to assist my brother. I would highly recommend this facility. I was impressed with the staff that I meet, who’s life’s work is to assist others in this care facility, who in many cases find themselves in challenging circumstances.
3 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Jun 30, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity K of L: immediate jeopardy, patternCorrected Jun 30, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity G of L: actual harm, isolatedCorrected Jun 30, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Conduct testing and exercise requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected May 6, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected May 6, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected May 6, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected May 6, 2022
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity G of L: actual harm, isolatedCorrected May 6, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 6, 2022
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 6, 2022
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Monument Health South Salt Lake offers Skilled Nursing / Long Term Care.
Monument Health South Salt Lake is located at 2472 South 300 East in Salt Lake City, Utah.
Reviews of Monument Health South Salt Lake are sharply split: many families and residents praise specific staff members, cleanliness, and the rehab/nursing team by name, while a number of reports describe serious lapses in basic care, communication, and security of belongings. Several reviewers note that recent management changes have improved things, though others describe ongoing understaffing and neglect concerns.
Monument Health South Salt Lake had 3 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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