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Monument Health South Salt Lake

2472 South 300 East

3.9(125 ratings)· Salt Lake City average: 4.2

Monument Health South Salt Lake — photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
140
Therapy services
On-site PT, OT, and speech therapy
Ownership status
Recently changed to new management and company
Family stays
Family members allowed to stay overnight in room

What Families Think

Reviews of Monument Health South Salt Lake are sharply split: many families and residents praise specific staff members, cleanliness, and the rehab/nursing team by name, while a number of reports describe serious lapses in basic care, communication, and security of belongings. Several reviewers note that recent management changes have improved things, though others describe ongoing understaffing and neglect concerns.

The Good

  • Staff frequently praised by name for compassion
  • Rehab team (PT/OT/speech) credited with real progress
  • Facility described as clean and well organized by many
  • Admissions and transition coordination handled smoothly
  • Nursing leadership team singled out for responsiveness

The Bad

  • Multiple reports of residents left in soiled diapers
  • Reports of theft of food and personal belongings
  • One account of only two CNAs and one nurse on a shift
  • Several complaints about slow or unanswered phone calls
  • One diabetic resident reported delayed insulin and self-management

AI-generated from reviews and community data.

About Monument Health South Salt Lake

Monument Health South Salt Lake is a skilled nursing and rehabilitation center located in South Salt Lake, Utah, offering both short-term rehabilitation and long-term skilled nursing care. The community provides round-the-clock skilled nursing medical care for patients recovering from surgery, illness, or injury, as well as ongoing support for individuals with chronic care needs.

Care plans are personalized to each patient, with a clinical team that combines physical and occupational therapy to support recovery of mobility, strength, balance, and overall function. Physical therapists work to reinforce functional mobility skills following acute or chronic conditions, while occupational therapists provide one-on-one guidance to help patients regain independence in daily activities. Speech therapy and other specialized programs are also available on site.

The facility serves patients transitioning from a hospital stay who require ongoing 24/7 medical care, including those recovering after surgery, managing a chronic illness, or healing from an injury. Patients have access to nurses, physicians, and other medical professionals throughout their stay.

Monument Health South Salt Lake is open 24 hours a day, seven days a week, and is part of the broader Monument Health Group, which operates skilled nursing facilities throughout Utah.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.9overall · 125 ratings combined

3.9★ on Google (125)

Henry Delgado

Jul 2026

via Google

One of the most unprofessional medical establishments I have ever been to. I had a family member that was called names by there staff when she was so sick and confused it broke my heart. I would not take another one of my family members there if it was free of charge. Please pick better for your family and don't make the same mistake our family made.

Gretchen Solomon

Jun 2026

via Google

My mother is there. She's been complaining about the staff alot. I feel they should have more compassion and respect for the people that they take care of. Your suppose to enjoy what you do for a living. I wouldn't recommend this facility to go to!!

Cappy2you

Jun 2026

via Google

Terrible communication, theft, facility neglect, and systemic breakdown of patient care<br>I am incredibly disappointed and concerned with the severe level of neglect, theft, and building deterioration at Monument Health. If you are reading the positive reviews here about the "great staff" or nice facility, please know that is completely inaccurate.<br><br>The communication and basic utility maintenance here are broken. Nurses do not return phone calls, and the landline phone inside the patient's room does not work. This is not an isolated incident; there is clearly a systemic issue where multiple phones and equipment—including patient TV remotes—are left completely broken, cutting patients off from entertainment and vital communication with their families.<br><br>The staff is also entirely unaccommodating. On a nice afternoon, a visitor took the tracks and then a bus just to come visit. Even though the weather was beautiful, the nurse flat out refused to let the patient go outside, forcing the visitor to go through the unnecessary hassle of signing the patient out just to step outdoors. Worse than the poor service is the outright theft and severe physical neglect:<br><br>Deteriorating Rooms: The building is poorly maintained. There is chipping paint in the bathroom and noticeable patches of missing paint on the walls in the patient rooms.<br><br>Theft of Belongings and Food: The patient arrived with nothing but the clothes they were wearing. Someone kindly bought them two sets of pajamas, and the tops were immediately stolen. Furthermore, patient food and beverages must be kept in the refrigerator located inside the nurses' station—which only staff has access to—yet the patient's food and drinks are actively being stolen from it. This was reported, but absolutely nothing was done.<br>Severe Physical Neglect: While the nurses can be seen running around, joking, and having fun, actual patient care is being ignored. There is a patient who has been left lying in their own feces for three days because none of the nurses want to deal with it.<br><br>Because of the severe hygiene neglect, broken communication utilities, and unaddressed theft, the State Department of Health needs to be contacted to launch a formal investigation into this facility.

Daniel Barney

Apr 2026

via Google

I had a recent positive experience with Brian the social service. He really is doing a lot to help me and my brother who is currently there with some issues. Bryan has done a very very lot to help me and I appreciate him to death. You’re such a good person.

DARCY BURT

Apr 2026

via Google

I recently visited this facility and meet with Luci and other staff members that are helping provide care and coordinate Doctor appointments for my brother. I was grateful for their professionalism and efforts to assist my brother. I would highly recommend this facility. I was impressed with the staff that I meet, who’s life’s work is to assist others in this care facility, who in many cases find themselves in challenging circumstances.

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Frequently Asked Questions

What types of care does Monument Health South Salt Lake offer?

Monument Health South Salt Lake offers Skilled Nursing / Long Term Care.

Where is Monument Health South Salt Lake located?

Monument Health South Salt Lake is located at 2472 South 300 East in Salt Lake City, Utah.

What do families say about Monument Health South Salt Lake?

Reviews of Monument Health South Salt Lake are sharply split: many families and residents praise specific staff members, cleanliness, and the rehab/nursing team by name, while a number of reports describe serious lapses in basic care, communication, and security of belongings. Several reviewers note that recent management changes have improved things, though others describe ongoing understaffing and neglect concerns.

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