MyLivingChoice

Monument Health Canyon Rim

2730 East 3300 South

4.1(100 ratings)· Millcreek average: 4.3

Monument Health Canyon Rim, photo 11 / 5

Quick Facts

Total units
90
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
90

What Families Think

Reviews for Monument Health Canyon Rim are largely positive, with families praising specific care teams and coordination, but one detailed report describes serious neglect, unsanitary conditions, and unresponsive staff. The overall Google rating of 4.1 from 100 reviews suggests most experiences are favorable, though the severity of the negative account is notable.

The Good

  • Respiratory team described as proactive and caring
  • OT, PT, wound care staff praised by families
  • Coordinated care and communication highlighted as exceptional
  • Multiple 5-star reviews citing compassionate, dedicated staff

The Bad

  • One detailed report of severe neglect and unsanitary conditions
  • Report of 27-minute wait for nursing assistance
  • One account describes missed meals, hygiene, and therapy care

AI-generated from reviews and community data.

Monument Health Canyon Rim is a senior living community in Millcreek, Utah offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 100 reviews.

About Monument Health Canyon Rim

Monument Health Canyon Rim is a skilled nursing / long term care community in Millcreek, Utah. The community is licensed for up to 90 residents.

Families rate Monument Health Canyon Rim 4.1 out of 5 based on 100 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Monument Health Canyon Rim

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Monument Health Canyon Rim

4.1overall · 100 ratings combined

4.1★ on Google (100)

Kevin Edward

Jul 2026

via Google

Had family here at this facility. The respiratory team was fantastic with them. You can tell that team absolutely cares about theirs patients and is proactive about their care and needs.

Chandler Lewis

Jul 2026

via Google

My grandpa came here with me, and it ended up being a really meaningful visit. He served during Nam, and places like this always make him stop and reflect on the people, memories, and sacrifices connected to that time in his life. Walking around Monument Health Canyon Rim gave us a quiet moment to talk, remember, and appreciate how important health, service, and community really are. The staff and atmosphere were kind, respectful, and welcoming. It meant a lot to be here with him, and I’m grateful for the experience.

Rosanna

Jun 2026

via Google

⭐⭐⭐⭐⭐ Monument at Canyon Rim has an outstanding team. Mike and Dawn are wonderful to work with, and their collaborative approach makes coordinating care seamless. Their care team is compassionate, professional, and truly dedicated to supporting residents and their families. I recently worked with them to help a family navigate their loved one’s care, and the communication and support they provided were exceptional. Highly recommend Monument at Canyon Rim for their commitment to quality care and teamwork.

Mark Fountaine

May 2026

via Google

I am so grateful for the care for the talent of every member on this team OT, PT, Doctors, Nurses, wound care staff! So many more to list, from meals to cleaning

bryan moench

Feb 2026

via Google

If i could give negative 100 stars, i would! I was a patient here and have the same feedback and the most recent post. This place should be renamed Monument Hell. I’m at a loss for words about the state of the place. It’s a health hazard. For a facility meant to be a place of healing, it’s incredibly unsanitary. The floors, walls, toilets, sinks, and overall space are disgustingly dirty. Now, let’s talk about the staff. It took 27 minutes for the nurses to come to my husbands room. The staff treated patients terribly. Some of them sat around talking and laughing while a patient, in no underwear, begging for help to open a brief bag. The poor patient had an odor of feces and clearly had no support cleaning himself. They left my husband in bed for days, neglecting bathing needs. They did not brush his teeth and even forgot to bring him meals. My husband could not move around independently and when he asked for help, the staff told him to stop requesting their support. Most of the staff were disrespectful and could care less about their tasks. There was not physical therapy or occupational plans and no routine for patient care. I don’t know who checks off supports provided to patients, but when I asked to see a checklist or a plan for support, they did not share any paperwork. I’d love to see what they share with state and federal governments for documentation. I’m not sure where they find these people to support this field of work, but many of them lack the knowledge, kindness, or skills to be in this profession. Please don’t send your loved ones here. You will 100% regret it!

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Government Inspection History

4 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 16, 2024Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 16, 2024

  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 16, 2024

Jun 27, 2024Fire Safety StandardHealth StandardNo citations
Aug 17, 2022Fire Safety StandardHealth Standard10 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2022

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 9, 2022

Feb 25, 2020Fire Safety StandardHealth Standard14 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity H of L: actual harm, patternCorrected Jul 25, 2020

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Jul 25, 2020

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jul 25, 2020

  • Establish an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2020

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2020

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Monument Health Canyon Rim offer?

Monument Health Canyon Rim offers Skilled Nursing / Long Term Care.

Where is Monument Health Canyon Rim located?

Monument Health Canyon Rim is located at 2730 East 3300 South in Millcreek, Utah.

What do families say about Monument Health Canyon Rim?

Reviews for Monument Health Canyon Rim are largely positive, with families praising specific care teams and coordination, but one detailed report describes serious neglect, unsanitary conditions, and unresponsive staff. The overall Google rating of 4.1 from 100 reviews suggests most experiences are favorable, though the severity of the negative account is notable.

How did Monument Health Canyon Rim do on recent health and safety inspections?

Monument Health Canyon Rim had 4 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Monument Health Canyon Rim?

Submit the Request Information form on this page to connect with Monument Health Canyon Rim and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Monument Health Canyon Rim? Claim this listing to update photos, pricing, and details. It's free.

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