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Memorial Care Center

4315 Memorial Drive

3.6(48 ratings)· Belleville average: 3.1

Memorial Care Center — photo 11 / 5

Quick Facts

Total units
82
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
82
Location
Located directly on Memorial Hospital's campus
Staffing ratio
One staff member per ten patients stated
Ownership change
Facility was acquired by Bethesda around April

What Families Think

Memorial Care Center is a short-term rehabilitation and skilled nursing facility on the campus of Memorial Hospital in Belleville, Illinois. Reviews are sharply split: many families praise the physical and occupational therapy teams and describe attentive, compassionate nursing care, while a substantial number of others report serious lapses in staffing, communication, hygiene, and basic responsiveness. Concerns about being understaffed and slow call-light response recur across multiple reviews spanning several years.

The Good

  • Physical and occupational therapy consistently praised
  • Many reviewers report attentive, compassionate nursing care
  • Located on Memorial Hospital campus for added medical access
  • Social workers help coordinate discharge and home health setup
  • Several reviewers highlight cleanliness and friendly staff

The Bad

  • Multiple reports of slow response to call lights, 20-60+ minute waits
  • Several reviewers describe understaffing and disorganized care
  • Multiple reports of poor communication from nursing directors/administration
  • Several reports of neglect: missed PT sessions, medication delays, hygiene lapses

AI-generated from reviews and community data.

About Memorial Care Center

Memorial Care Center is a short-term rehabilitation facility in Belleville, Illinois, specializing in post-hospital recovery and senior rehabilitation therapy. Operating since 1963, the center focuses on helping patients transition from hospital care back to independent living at home through customized therapy services.

The community offers a comprehensive range of rehabilitation therapies including physical therapy to improve mobility and daily functioning, occupational therapy to restore independence in activities of daily living, recreational therapy to help patients return to previous lifestyles and develop new interests, and speech-language pathology services for patients with vocal, language, swallowing, or cognitive impairments. Staff maintain an industry-leading ratio of one staff member per ten patients, enabling focused and attentive care.

Amenities include a spacious and modern therapy gym equipped with a full range of equipment, beautiful outdoor spaces with a walking trail, comfortable common areas for visiting, newly enhanced private rooms with television and storage, and a chef-inspired dining program. Between therapy sessions, residents participate in activities such as crafts, music, dance, news groups, exercise classes, and leisure education tailored to individual interests.

The facility is located on the campus of Memorial Hospital, providing immediate access to additional medical care if needed. The center has earned consistent Five-Star ratings from the Centers for Medicare and Medicaid Services and has been named one of America's Best Nursing Homes for Overall Quality of Care by U.S. News & World Report for twelve consecutive years.

Care teams assess progress toward safe discharge weekly and coordinate ongoing rehabilitation options, which may include home health services or outpatient therapy in the community. For patients unable to return home, the social worker assists in identifying alternative living arrangements and resources in consultation with family and physicians.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.6overall · 48 ratings combined

3.6★ on Google (48)

Jessica Guardian

Jul 2026

via Google

Communication has been very disappointing. I have tried for several days to speak with the Director of Nursing about concerns regarding my mom’s care and whether this is the appropriate placement for her, but I have not received a response. When I was at the facility, I was told the Director of Nursing was not comfortable speaking with me, and when I asked for the administrator, I was told they were unavailable.<br><br>There are a few staff members who have been kind and caring, and I appreciate them. Unfortunately, my overall experience has been substandard. During one visit, my mom was still wearing the same clothes she had on the day before, which was very concerning. I have also found some staff to be standoffish, making it difficult to address concerns. Families deserve open communication and confidence that their loved ones are receiving the care they need.

Amy

Jul 2026

via Google

My 79 year old father was here for about a month after being released from Memorial Hospital Belleville to get him strong enough to get up the stairs of our house to get to the mail level, as he has Parkinsons. I would like to thank EVERYONE at MEMORIAL CARE CENTER for how EXCEPTIONAL they with him! He had THE BEST CARE EVER AND HE CAME HOME 100% BETTER THAN HE WAS BEFOFRE HE GOT THAT UTI. HE WAS GREAT!! Hopefully he stays well; but if he should need to come back to a short term care center I hope they will have a bed for him becsuse this is the ONLY place I ever want him to go to!

Rita Biffar

Feb 2026

via Google

DO NOT PUT YOUR ELDERLY LOVED ONES IN THIS FACILITY IF THEY NEED ANY ASSISTANCE! I didnt read reviews before we put our loved one there and honestly may have even thought they were isolated incidents. They are not. After reading basically our situation so similar to Ocean Girl I could not sleep with thinking about others going thru what we went thru. While the reason our loved one was there was different from hers- the lack of attention from the staff was the SAME. Our mother went in right before Christmas and it was like she didnt exist. No PT, no care plan, no one knew any answers to any questions. Response was always- its the holidays. Our mother has slight dementia which appeareded to translate to them- not worthy of care. My mother begged me every day to take her out and accused me of wanting her in there which broke my heart because of soon as I felt I could get her from there I was going to. When we FINALLY met to get a care plan after having to beg for one- it was brought up that I had interfered with her getting PT one time due to visitors. NOT TRUE! When I told my mother who was very lucid during then who knew herself that was a lie, she knew me well enough to know I was not going to keep her in a place that you couldn't trust and would be getting her out ASAP. You see I was labeled a problem when I had a come apart due to my mother not being taken to the bathroom for 40 minutes when I caught the tech just chit chatting when I made 2 passes by the desk. Her call light had been turned off and then she was forgotten.Turning off call lights is a priority there. The staff will all pitch in to keep them off but attend to the REASON WHY you will hear- not my job. When I lost it because we had been admitted to the facility and forgotten already and I demanded to see administration then I saw that was a mistake. I saw the intimidation for my mother start. One day I walked in and I saw the tech in my moms face with the call button on the floor on other side of my mother's bed and the look on my moms face. The tech couldnt get out of the room fast enough. I almost called Belleville PD to file a report. Besides ever putting my mom there that is my other regret that I didnt file a report. My sister then called administration and we werent to have that tech anymore. My mother also then got a room mate so we felt she was safe at night. The day that tech who we were told my mother would not have anymore walked into her room again- we took our mother out of there. The medical staff and PT employees are rivals instead of team players. This rehab does not have enough legs for the wheelchairs. Our 85 year old mother with a broken hip would have had her legs dangling had we not been there. Her staples were not taken out soon enough per her surgeon. I told him- I begged for answers every time someone checked her staples and the response was always- " I will check and get back to you." No one did! It wasnt until I demanded an answer at our LONG OVERDUE care plan and they saw in my chart that we were starting to contact surgeon on our own and those staples were then taken out that day. Bed pans were barely rinsed and put in bedside table drawers.

Caitie Nix

Jan 2026

via Google

I was a patient here and the care provided was amazing. The nursing team made sure all my medications were given appropriately and I bounced back quicker than I was originally supposed to.

J Lo

Jan 2026

via Google

My uncle received great care during his stay. Highly recommend

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Frequently Asked Questions

What types of care does Memorial Care Center offer?

Memorial Care Center offers Skilled Nursing / Long Term Care.

Where is Memorial Care Center located?

Memorial Care Center is located at 4315 Memorial Drive in Belleville, Illinois.

What do families say about Memorial Care Center?

Memorial Care Center is a short-term rehabilitation and skilled nursing facility on the campus of Memorial Hospital in Belleville, Illinois. Reviews are sharply split: many families praise the physical and occupational therapy teams and describe attentive, compassionate nursing care, while a substantial number of others report serious lapses in staffing, communication, hygiene, and basic responsiveness. Concerns about being understaffed and slow call-light response recur across multiple reviews spanning several years.

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