MyLivingChoice

Home Instead

2321 Country Rd

4.7(34 ratings)· Belleville average: 4.4

Home Instead — photo 11 / 5

Quick Facts

Care focus
Helps patients transition home after rehab stays
Communication style
Caregivers leave written notes after each shift
Ownership involvement
Owner personally involved in family care coordination

What Families Think

Home Instead in Belleville, Illinois is a home health and hospice provider that families rate highly, with a 4.7 out of 5 rating across 34 Google reviews. Reviewers frequently mention dependable, attentive caregivers and clear communication with families through daily care notes, as well as smooth transitions for patients coming home from rehab.

The Good

  • Caregivers described as caring, attentive, and reliable
  • Caregivers leave detailed notes to keep families updated
  • Praised for smoothing transitions from rehab back home
  • Owner and office staff noted as responsive and professional
  • Consistently high 4.7/5 rating across reviews

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

About Home Instead

Home Instead is a home health and hospice care provider serving Belleville, Illinois. The service brings professional caregivers into clients' homes to support recovery, daily living, and end-of-life care.

Families consistently praise the quality and consistency of individual caregivers. Multiple reviews highlight specific aides—Joe, Elisha, Destiny, Dani, Sami, and Z—for their attentiveness and genuine kindness. Caregivers leave detailed notes for families, keeping them informed about their loved one's day. Families also note that the office staff, including coordinator Cindy Hill, take time to understand each person's unique needs and explain the care process in a reassuring way. One healthcare professional with three decades of experience in elder care wrote that Home Instead is their

Types of Care

Home Health and Hospice

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Reviews

4.7overall · 34 ratings combined

4.7★ on Google (34)

Cathy Miller

May 2026

via Google

We have 2 exceptional care givers for my dad. Joe is there 5 days a week for daytime schedule. He is so very caring and attentive to my dad. He also keeps the family informed by leaving very good notes for us. The other person is Elisha. She is generally there 5 nights a week shifts a week. Again a very caring person and very attentive to my dad. She also leaves us great notes for us to see how his night went. I feel both make my dad feel very comfortable when they are around. We also have Patty who is only there one night shift a week is very caring with my dad and again great with keeping family informed with their notes.

Derrick Crockett

Jan 2026

via Google

The work that I have done with Home Instead has been an amazing experience. I have been able to utilize their services for many patients that needed more assistance when transitioning back out of rehab. The team at home instead make it easy and seem less to transition patients and that ultimately is what makes the patient successful in staying in their home. I could never be more happy when a patient agrees to use their services as I know the discharge plan is going to be wonderful.

Katie Stein

Jan 2026

via Google

Cindy Hill is amazing. She does a great job explaining the home health process in a clear and reassuring way, she takes time to learn about each individual’s needs, preferences and situations. Her approach helps families feels informed and supported.

Joy Paeth

Jan 2026

via Google

I have worked in the field serving older adults and their caregivers for over three decades. When home care is needed Home Instead is my first recommendation. The training and supervision for their caregivers is great. You can also tell their team is happy to be doing what they do.

Jim Cavins

Nov 2025

via Google

Home Instead has now provided care services for two of our loved ones. During both instances, we have received professional and caring services from the owner, office staff, and care aides. Special gratitude to Care Aides Destiny, Dani, Sami, and Z for their genuine care, kindness, compassion, and patience towards my father. Their attributes produced a level of comfort and confidence not only for my father but for my family as well. Thanks to Paula, Aimee, and Chondra for their responsive and understanding. We highly recommend Home Instead for your loved one's care.

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