MyLivingChoice

Hillcrest Shadow Lake

1507 E Gold Coast Road

2.8(25 ratings)· Papillion average: 4

Hillcrest Shadow Lake, photo 11 / 2

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
114
Memory care
Secured dementia neighborhood called Memory Lane
Nearby hospital
Located near CHI Midlands Hospital in Sarpy County
Care network
Therapy and hospice coordinated through Hillcrest's own providers

What Families Think

Reviews of Hillcrest Shadow Lake are sharply divided, with several families praising attentive management and nursing staff while multiple others report serious concerns about cleanliness, staffing levels, and how quickly care issues were addressed. The community offers 24-hour skilled nursing and a secured memory care neighborhood, but experiences described by reviewers vary widely from one family to the next.

The Good

  • Secured memory care neighborhood with trained dementia staff
  • Private and companion suites each with a bathroom
  • Some families praise attentive, caring nursing staff
  • Helped coordinate seamless hospice transition for a resident
  • Access to outdoor courtyards and gardens

The Bad

  • Multiple reports of unclean conditions, including unaddressed bathroom accidents
  • Several reviewers cite understaffing and slow response to needs
  • One report of a fall not promptly evaluated despite pain
  • One report of unprofessional, disrespectful treatment from staff and leadership
  • One report of restricted family visitation during a resident's final days

AI-generated from reviews and community data.

Hillcrest Shadow Lake is a senior living community in Papillion, Nebraska offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 25 reviews.

About Hillcrest Shadow Lake

Hillcrest Shadow Lake, formerly known as Huntington Park Care Center, is a long-term nursing and memory care community in Papillion, Nebraska. The community joined the Hillcrest Health & Living family in 2016 and continues a tradition of person-centered care for aging adults. It is located near shopping, churches and CHI Midlands Hospital in Sarpy County.

The community provides 24-hour skilled nursing care in a homelike setting, with personalized assistance for bathing, grooming, dressing, mobility, medication management and daily routines. Care is delivered by experienced caregivers, licensed nurses and a support team. Residents have access to private and companion suites, each with a bathroom, along with a full-service salon, lounges and outdoor courtyards. Family-style meals are served in open dining rooms, and a Registered Dietitian guides nutrition in alignment with individual care plans. A therapeutic recreation program offers ability-based activities tailored to individual preferences.

For residents living with Alzheimer's or other forms of dementia, the secured memory care neighborhood, Memory Lane, offers a structured environment with specially trained caregivers, secure outdoor courtyards and gardens, and enriching activities. Staff in this neighborhood complete specialized dementia training at onboarding and receive monthly continuing education. Memory Lane includes a bird aviary and a recreational activity area, along with individualized programming.

When additional services are needed, the social work team coordinates care through Hillcrest's broader network, working with Hillcrest Physical Therapy for restorative and rehabilitative services and connecting residents with Hillcrest Hospice for end-of-life care as needed.

Hillcrest Shadow Lake accepts Medicaid upon admission, along with private pay and long-term care insurance.

Types of Care at Hillcrest Shadow Lake

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Hillcrest Shadow Lake

2.8overall · 25 ratings combined

2.8★ on Google (25)

Natosha

Jul 2026

via Google

Ashley went above and beyond with my mother in law. She resided at St. Joseph Tower in Omaha and recently was put on with Gentiva Hospice. I was under the impression she could live the rest of her life at the tower as long as she had the care hospice could provide but I soon found out that was not the case. The tower could no longer provide the safety my mother in law needed due to her dementia. I was given one day notice (the day before a holiday) from the tower to put her into long term care. My husband and I were beside ourselves. We had only visited one other long term facility and were left undecided after that visit. After a quick visit at Hillcrest, Ashley worked miracles for our family helping to cancel one hospice contract and get her admitted on the hospice they contract with. They made the transition seamless. Saying THANK YOU doesn't seem like enough.

Keisha Spotwell

Feb 2026

via Google

Do not bring your loved one here. They will slowly kill them and you won’t know if you don’t ask because thy don’t care. Her linen had been dirty for at least 3 days before I said something. I sat with my mother in hospice for almost an hour and the no one came to check on her. She needed more care than they could ever care to give her. Her call light was on the floor at the foot of her bed. They are understaffed and over booked it seems. I am leaving this review because I am taking my mother out today.

rocky rengo

Nov 2025

via Google

Went to visit an old friend that was staying there. The place seemed clean. The staff was nice. BUT please work on the way the place SMELLS!!! Thanks.

Katherine Kelly

Mar 2025

via Google

In short, RUN. There aren't enough ways I could recommend against this facility. It is not clean, bathroom accidents on the floor are left (4 weeks) and carpet isn't cleaned. Staff is unprofessional and disrespectful. Facility is sad, unhappy and dark. This is NOT the place to bring your family. My aunt shared her concerns with the staff and they dismissed her. We held a meeting with the leadership team where her concerns were shared and again, they made half-hearted agreements and failed to follow through ON ANYTHING. This facility is a disgrace to Papillion and needs to be shut down. In the two months my aunt was there, she lost significant weight, lost a lot of hair and deteriorated significantly. Once removed and placed in a far, far, far better facility, she has started to rebound significantly. Here are the things you can plan on if your family member is placed there: - Left in wheelchairs while watching television. - Left to be slumped over while sleeping in chairs. - Constant watching of cartoons and not age appropriate materials if in the Alzheimers (Memory Lane) area. - Loud, screaming and crying individuals begging for help in numerous places in the facility. - Lack of professionalism. Director of Nursing is quick to be extremely unkind and disrespectful to family members. Medication professionals have attitudes which seems to reflect the leadership of the group. This includes punishing residents until their "attitudes are better." (THEY SAID THIS TO MY AUNT WHILE I WAS ON THE PHONE.) - Lack of cleanliness, food safety protocol, etc. I wish there was one thing that I was embellishing about. However, I have recordings, pictures and proof of all situations. I frequently think of the residents there and pray something happens to help them all.

Debi Pierce

Aug 2021

via Google

If I could give this place ZERO stars, I sure would! My mother has repeatedly fallen while under their care and it took me and her POA getting upset with the staff before they would x-ray her to make sure nothing was broken, although for TWO days she cried in pain!!! Furthermore, her grandson is on military leave to visit with his dying grandmother and they are so generous with giving him a 20 MINUTE visit after he drives 14 hours!! 20 MINUTES!!!!! Are you kidding me right now?!?! Kevin, the Administrator, is not even willing to make an accommodation!!! These people are cruel and heartless!!! Her grandson is Military and has been vaccinated and yet, because Hillcrest Shadow Lake staff doesn’t want to come to work because of Covid they won’t allow for family to spend reasonable time with loved ones who are trapped in this horrible place!!! Get real!! These are people, not things!!! Human contact with their FAMILY is more vital to their well-being than the incompetent staff!!!

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Government Inspection History

8 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 7, 2026Health Complaint1 citation
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

Jan 20, 2026Health Complaint3 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2026

May 21, 2025Health Complaint1 citation
  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 24, 2025

Apr 22, 2025Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 3, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2025

Nov 20, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2025

Apr 4, 2024Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2024

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 1, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 1, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2024

  • Meet requirements for the use and maintenance of medical gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024

Dec 6, 2023Health Complaint3 citations
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 17, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2024

Feb 14, 2023Fire Safety StandardHealth Standard12 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hillcrest Shadow Lake offer?

Hillcrest Shadow Lake offers Memory Care and Skilled Nursing / Long Term Care.

Where is Hillcrest Shadow Lake located?

Hillcrest Shadow Lake is located at 1507 E Gold Coast Road in Papillion, Nebraska.

What do families say about Hillcrest Shadow Lake?

Reviews of Hillcrest Shadow Lake are sharply divided, with several families praising attentive management and nursing staff while multiple others report serious concerns about cleanliness, staffing levels, and how quickly care issues were addressed. The community offers 24-hour skilled nursing and a secured memory care neighborhood, but experiences described by reviewers vary widely from one family to the next.

How did Hillcrest Shadow Lake do on recent health and safety inspections?

Hillcrest Shadow Lake had 8 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hillcrest Shadow Lake?

Submit the Request Information form on this page to connect with Hillcrest Shadow Lake and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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