X X
Jul 2026
I called and spoke with Andrew, the front desk concierge. He was very short with me and not friendly or welcoming at all.
Hillcrest Country Estates Grand Lodge & Villas
6021 Grand Lodge Ave3.7(36 ratings)· Papillion average: 4
1 / 6Quick Facts
- Memory care model
- Two secure households using Montessori dementia care methods
- Lease terms
- Month-to-month rental with 30-day termination notice
- On-site clinic
- Health clinic on campus supporting resident wellness
- Pet policy
- Pets allowed with case-by-case size review, suggested 25 lb limit
What Families Think
Reviews of Hillcrest Country Estates are sharply divided: independent living residents often describe a resort-like experience with excellent amenities and helpful staff, while several families report serious concerns about maintenance responsiveness, front-desk rudeness, and inconsistent care quality, particularly in assisted living and memory care. A few reviewers describe specific incidents of medication mismanagement, unaddressed falls, and slow response to safety concerns in memory care.
The Good
- Extensive amenities: indoor saltwater pool, hot tub, gym
- Multiple dining venues and chef-led events praised
- Independent living residents report high satisfaction and freedom
- Specific staff (nursing, sales, kitchen) praised by name
- Rehab and hospice care called excellent by some families
- Spacious, well-lit apartments and beautiful campus grounds
The Bad
- Several reports of unresponsive or slow maintenance follow-through
- Multiple reviewers describe rude or unhelpful front-desk staff
- Reports of medication errors, falls, and understaffing in memory care
- One serious account of neglect requiring family intervention
- Communication gaps with administration noted by several families
AI-generated from reviews and community data.
Hillcrest Country Estates Grand Lodge & Villas is a senior living community in Papillion, Nebraska offering Assisted Living, Memory Care and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 3.7 out of 5 across 36 reviews.
About Hillcrest Country Estates Grand Lodge & Villas
The Grand Lodge at Hillcrest Country Estates in Papillion, Nebraska is a continuing care retirement community offering independent living, assisted living, and memory care on a 44-acre campus. The community provides seamless transitions between care levels, allowing residents to remain on campus as their needs change.
Independent living features 102 apartments ranging from 800 to 1,400 square feet, each with fully equipped kitchens, private laundry, and upscale finishes. Assisted living at Oxford offers 30 private one- and two-bedroom apartments from 502 to 750 square feet with granite kitchenettes and stainless appliances, providing personalized support for daily activities. Memory care consists of 30 private suites within two secure households, York and Lancaster, designed for residents with dementia or cognitive impairments and staffed by a team trained in dementia care using Montessori learning techniques.
The community offers extensive amenities including a heated indoor saltwater pool, hot tub, exercise studio, spa services, fine arts studio, cinema, library, billiards hall, and performing arts center. Keswick's Restaurant serves three daily meals, and the 44-acre campus features walking paths, an on-campus fishing pond with fountain and waterfall, country gardens, and a putting green. An onsite health clinic and extended network of care services support resident wellness.
Oxford Assisted Living provides limited transportation to planned events and medical appointments, and the community is pet-friendly. The memory care program emphasizes meaningful, individualized activities tailored to residents' interests and personal histories, with a focus on reducing the need for psychotropic medications whenever possible. Family support services include a monthly support group for families and friends of individuals with Alzheimer's disease or dementia, led by Hillcrest's Certified Montessori Dementia Care Practitioner.
Types of Care at Hillcrest Country Estates Grand Lodge & Villas
Assisted LivingIndependent LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Kitchen
- Multiple Floor Plans
- Private Bathroom
- Private Rooms
- Washer & Dryer
- Wheelchair Accessible
- Wi-Fi / High-Speed Internet
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Guest Meals
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Pet Friendly
- Salon / Barber
- Security
- Swimming Pool
- Transportation Services
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Day Trips and Outings
- Games
- Grocery Shopping and Errands
- Live Performances
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hillcrest Country Estates Grand Lodge & Villas
3.7overall · 36 ratings combined
3.7★ on Google (36)
Sarah Litelsmith
Mar 2026
My parents recently moved to Hillcrest Grand Lodge Assisted Living and are really enjoying it. Their apartment provides a cozy, safe environment that supports them in remaining as independent as possible. They also appreciate being close to their dining options and enjoy the variety of food options available. They are happier living among their peers than they were on their own.<br><br>Miranda (Sales) and Lyla (Nursing) have been especially helpful and responsive whenever questions come up. I’ve also been impressed with how promptly staff respond to my parents’ needs, managing daily medications and oxygen, helping with compression socks, answering call lights (<5 minutes) assisting with keeping the apartment clean, and washing with laundry.<br><br>Another highlight has been the variety of on-site activities. My parents enjoy being able to choose their activities and the ability to get themselves to many of the offerings at the lodge, including church, movies, exercise, and crafts.<br><br>We are relieved to have them at Hillcrest where they are close by, independent, and supported.
Greta Ritchie
Jan 2026
Everyone has been helpful, kind & sensitive to our family’s needs during this stressful time. I have a lot of experience with assisted living facilities (unfortunately) and the people here are better than most. Special shout out to Miranda for always being available to answer our questions.
Dirk Petersen
Jan 2026
We were looking for a facility for our 91 year old Mother We visited Hillcrest Grand Lodge & Villas and were hosted by Miranda Robinette who is a Salesperson for Hillcrest She was absolutely fabulous! She gave us A very thorough tour and then sat down with us going through all the details My Mother and my brother and I were blown away! Miranda didn’t stop at the sale She has been so accommodating to my Mother and myself if we need anything Also, she uses my Mother’s apartment for prospective residents I enthusiastically recommend Hillcrest and Miranda and I am confident Miranda will continue her excellent interaction wit future possible residents
Mel
Nov 2025
Place is horrible they dont feed the people well at all. Any thing for TV is only for employees. If NU or any thing fo games for them to enjoy no one takes initiative to put them on. We used the vacuum once to help clean up a mess it was disgusting. When the employees interact with the folks staying there ist very cold and basically dont give a crap. Maybe work with your help to step up how you handle these folks. Just for instance for dinner a dry hotdog on a bun nothing and small glass of orange juice. For what they are paying this is uncalled for.
Frequently Asked Questions
What types of care does Hillcrest Country Estates Grand Lodge & Villas offer?
Hillcrest Country Estates Grand Lodge & Villas offers Assisted Living, Independent Living and Memory Care.
Is Hillcrest Country Estates Grand Lodge & Villas pet friendly?
Yes. Hillcrest Country Estates Grand Lodge & Villas lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Hillcrest Country Estates Grand Lodge & Villas located?
Hillcrest Country Estates Grand Lodge & Villas is located at 6021 Grand Lodge Ave in Papillion, Nebraska.
What do families say about Hillcrest Country Estates Grand Lodge & Villas?
Reviews of Hillcrest Country Estates are sharply divided: independent living residents often describe a resort-like experience with excellent amenities and helpful staff, while several families report serious concerns about maintenance responsiveness, front-desk rudeness, and inconsistent care quality, particularly in assisted living and memory care. A few reviewers describe specific incidents of medication mismanagement, unaddressed falls, and slow response to safety concerns in memory care.
How can families visit Hillcrest Country Estates Grand Lodge & Villas?
Submit the Request Information form on this page to connect with Hillcrest Country Estates Grand Lodge & Villas and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hillcrest Country Estates Grand Lodge & Villas? Claim this listing to update photos, pricing, and details. It's free.
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