Erin McGuire
May 2026
Our family was quite pleased with this community. A vast majority of the staff we met were really helpful and always professional.
1 / 5Quick Facts
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 110
- Inspections
- View history (28 citations)
CMS Care Compare
What Families Think
Families overwhelmingly describe Brookestone of Papillion as a compassionate, family-like skilled nursing and rehab facility where staff go beyond basic care, especially during long-term stays and end-of-life care. A minority of reviewers report serious concerns about staffing levels, one lapse in addressing a resident's pain, and unprofessional interactions with office/admissions staff, so experiences appear to vary.
The Good
- Staff frequently described as loving and attentive
- Strong rehab outcomes praised by multiple reviewers
- Low staff turnover noted by a family
- Residents treated like family, not 'just a bed'
- Cleanliness and facility upkeep repeatedly praised
- Compassionate end-of-life and hospice care
The Bad
- Several reports of understaffing or slow response times
- One serious report of inadequate PT and unaddressed pain
- One report of unprofessional, dismissive admissions staff
- One reviewer warns to check itemized billing carefully
AI-generated from reviews and community data.
Brookestone of Papillion is a senior living community in Papillion, Nebraska offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 48 reviews.
About Brookestone of Papillion
Brookestone of Papillion provides skilled nursing, rehabilitation, and long-term care services, and is certified with both Medicaid and Medicare.
The community is located in the Overland Hills neighborhood of Papillion, Nebraska, just west of 84th and Lincoln Street, making it only minutes from South Omaha, Ralston, La Vista, and Bellevue.
The team emphasizes personalized care intended to achieve strong outcomes for residents, and staff are described as committed to making a difference in the lives of the seniors they care for.
Families beginning the process of finding care for a loved one are invited to reach out for information or to visit in person as they consider their options.
Types of Care at Brookestone of Papillion
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Brookestone of Papillion
4.4overall · 48 ratings combined
4.4★ on Google (48)
Nancy Mosites
Apr 2026
Staff is always very polite and treated me and my siblings like family. My mother was so happy here and was always treated with respect and dignity. Thank you so much for the entire staff for taking such loving care of my mother while she lived here.
Debra Purcell
Feb 2026
I cannot say enough, good things about Brookstone of Papillon. The admissions team was very helpful and instrumental in assisting us with transferring our brother into this facility. Once he was there, his care was exceptional. Everyone was attentive, caring, and very respectful of his needs. I would highly recommend this facility for your loved one.
Katherine Kelly
Feb 2026
My aunt lived in this facility. It was extremely nice, the staff were lovely and they genuinely care for those that are there. I would highly recommend!! Highly!!!
Betty Johnson
Feb 2026
Best rehab facility I have stayed at.
Government Inspection History
5 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 20, 2025Fire Safety StandardHealth StandardNo citations
Nov 19, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2024
Sep 4, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024
Nov 2, 2023Fire Safety StandardHealth Standard10 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023
Nov 8, 2022Fire Safety StandardHealth Standard16 citations
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Meet requirements for the use of electrical equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2022
Meet requirements for the use and maintenance of medical gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Brookestone of Papillion offer?
Brookestone of Papillion offers Skilled Nursing / Long Term Care.
Where is Brookestone of Papillion located?
Brookestone of Papillion is located at 610 South Polk Street in Papillion, Nebraska.
What do families say about Brookestone of Papillion?
Families overwhelmingly describe Brookestone of Papillion as a compassionate, family-like skilled nursing and rehab facility where staff go beyond basic care, especially during long-term stays and end-of-life care. A minority of reviewers report serious concerns about staffing levels, one lapse in addressing a resident's pain, and unprofessional interactions with office/admissions staff, so experiences appear to vary.
How did Brookestone of Papillion do on recent health and safety inspections?
Brookestone of Papillion had 5 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Brookestone of Papillion?
Submit the Request Information form on this page to connect with Brookestone of Papillion and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Brookestone of Papillion? Claim this listing to update photos, pricing, and details. It's free.
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