Erin McGuire
May 2026
Our family was quite pleased with this community. A vast majority of the staff we met were really helpful and always professional.
Brookestone of Papillion
610 South Polk Street
4.4(48 ratings)· Papillion average: 4.2
1 / 5Quick Facts
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 110
CMS Care Compare
What Families Think
Families overwhelmingly describe Brookestone of Papillion as a compassionate, family-like skilled nursing and rehab facility where staff go beyond basic care, especially during long-term stays and end-of-life care. A minority of reviewers report serious concerns about staffing levels, one lapse in addressing a resident's pain, and unprofessional interactions with office/admissions staff, so experiences appear to vary.
The Good
- Staff frequently described as loving and attentive
- Strong rehab outcomes praised by multiple reviewers
- Low staff turnover noted by a family
- Residents treated like family, not 'just a bed'
- Cleanliness and facility upkeep repeatedly praised
- Compassionate end-of-life and hospice care
The Bad
- Several reports of understaffing or slow response times
- One serious report of inadequate PT and unaddressed pain
- One report of unprofessional, dismissive admissions staff
- One reviewer warns to check itemized billing carefully
AI-generated from reviews and community data.
About Brookestone of Papillion
Brookestone of Papillion provides skilled nursing, rehabilitation, and long-term care services, and is certified with both Medicaid and Medicare.
The community is located in the Overland Hills neighborhood of Papillion, Nebraska, just west of 84th and Lincoln Street, making it only minutes from South Omaha, Ralston, La Vista, and Bellevue.
The team emphasizes personalized care intended to achieve strong outcomes for residents, and staff are described as committed to making a difference in the lives of the seniors they care for.
Families beginning the process of finding care for a loved one are invited to reach out for information or to visit in person as they consider their options.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.4overall · 48 ratings combined
4.4★ on Google (48)
Nancy Mosites
Apr 2026
Staff is always very polite and treated me and my siblings like family. My mother was so happy here and was always treated with respect and dignity. Thank you so much for the entire staff for taking such loving care of my mother while she lived here.
Debra Purcell
Feb 2026
I cannot say enough, good things about Brookstone of Papillon. The admissions team was very helpful and instrumental in assisting us with transferring our brother into this facility. Once he was there, his care was exceptional. Everyone was attentive, caring, and very respectful of his needs. I would highly recommend this facility for your loved one.
Katherine Kelly
Feb 2026
My aunt lived in this facility. It was extremely nice, the staff were lovely and they genuinely care for those that are there. I would highly recommend!! Highly!!!
Betty Johnson
Feb 2026
Best rehab facility I have stayed at.
Frequently Asked Questions
What types of care does Brookestone of Papillion offer?
Brookestone of Papillion offers Skilled Nursing / Long Term Care.
Where is Brookestone of Papillion located?
Brookestone of Papillion is located at 610 South Polk Street in Papillion, Nebraska.
What do families say about Brookestone of Papillion?
Families overwhelmingly describe Brookestone of Papillion as a compassionate, family-like skilled nursing and rehab facility where staff go beyond basic care, especially during long-term stays and end-of-life care. A minority of reviewers report serious concerns about staffing levels, one lapse in addressing a resident's pain, and unprofessional interactions with office/admissions staff, so experiences appear to vary.
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