7235 Heritagespring Drive
4(177 ratings)
1 / 5CMS Care Compare
Reviewers consistently praise the therapy department at Heritagespring of West Chester, naming specific staff who helped them regain mobility, and several describe the building as clean and the front-office staff as welcoming. However, a few reviews raise serious concerns about medication handling, a HIPAA breach, and dismissive nursing staff during a family's rehab stay.
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Heritagespring Healthcare Center of West Chester is a licensed healthcare facility in West Chester, Ohio, providing independent living, assisted living, memory care, skilled nursing care, and rehabilitation services with 24/7 medical care for recovery and long-term needs.
The community offers short-term recovery and clinical support for seniors following health setbacks such as strokes or falls, along with specialized therapy services including physical, occupational, speech, and cognitive therapy to help patients regain strength and mobility. Long-term nursing care is available for those with complex medical conditions requiring ongoing 24/7 nursing and assistance with daily living activities. Respite care provides temporary stays for loved ones while primary caregivers take time to rest, and the facility collaborates with hospice providers to offer end-of-life care with pain and symptom management for those with terminal illnesses.
Amenities designed to enhance resident well-being include recreational activities and engagement programs, spacious therapy gyms to support independence, comfortable indoor seating areas for family visits, and an on-site Montessori school offering planned activities with young students. A multidisciplinary team of nurses, doctors, therapists, nutritionists, social workers, and other healthcare professionals provides comprehensive, personalized care with individual care plans tailored to each resident's needs.
Located at 7235 Heritage Spring Drive, the community is nestled between Four Bridges Country Club and the Voice of America Park, offering a comfortable and connected setting. The facility is easily accessible from Interstate 75 via Butler County Regional Highway 129 and is situated near UC Health West Chester Hospital, The Christ Hospital Outpatient Center-Mason, and TriHealth Outpatient Center, with convenient access to local shops, restaurants, parks, and attractions.
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Help Me Choose4overall · 177 ratings combined
4★ on Google (177)
Mindy Cahill
Feb 2026
This nursing home is absolutely terrible. Nurses take the patients medications as we experienced this being there last year of 2024. Unfortunately, the office management doesn't do their job properly either. I still am under bad health but I would not trust this place again.
Erica D Bennett
Feb 2026
My mother is there now for rehab, the 1st day she was there she said everything was good, day 3 food was horrible, but by day 5 she now has pneumonia. By day 6 she has someone else medical paperwork on her bed (HIPAA violation) they also told her she can not have an emergency inhaler by her bed. That alone caused her to panic, she has COPD and has spells where she can’t breath, so telling her she will not have a form of LIFE SAVING mechanisms that she’s had by her side since her diagnosis. I called to speak with her nurse in charge, Taylor was very rude and dismissive. I asked for her boss she claimed she was “her boss” this place has become a NIGHTMARE for my mom and family! UPDATE: was contacted by the director of nursing for this establishment. She was very helpful and assured me she’d speak with the rude nurse Taylor and she’d make sure my mom had access to her inhaler which she has now. My review score will remain
Reba Porter
Dec 2025
THERAPY DEPARTMENT<br>The whole team helped me regain my mobility. Cindy & Tiffany made therapy a pleasant place to go to regardless of my distressing pain condition. Thank you is not enough praise for the uplifting spirit of the Therapy Dept. ——-Stan Porter
Reba Porter
Dec 2025
THERAPY DEPARTMENT The whole team helped me regain my mobility. Cindy & Tiffany made therapy a pleasant place to go to regardless of my distressing pain condition. Thank you is not enough praise for the uplifting spirit of the Therapy Dept. ——-Stan Porter
Douglas Outcelt
Dec 2025
Therapy was all good. Morgan and Alisha, Tiffany and Cindy were all great. All the nurses were good. Most aides were good but a few could use training. Jasmine, Lisa, Chase, Jose were great. Can’t remember all names but those stand out. Food was ok.
Heritagespring of West Chester offers Skilled Nursing / Long Term Care.
Heritagespring of West Chester is located at 7235 Heritagespring Drive in West Chester, Ohio.
Reviewers consistently praise the therapy department at Heritagespring of West Chester, naming specific staff who helped them regain mobility, and several describe the building as clean and the front-office staff as welcoming. However, a few reviews raise serious concerns about medication handling, a HIPAA breach, and dismissive nursing staff during a family's rehab stay.
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