1 / 5CMS Care Compare
Reviewers consistently praise the therapy department at Heritagespring of West Chester, naming specific staff who helped them regain mobility, and several describe the building as clean and the front-office staff as welcoming. However, a few reviews raise serious concerns about medication handling, a HIPAA breach, and dismissive nursing staff during a family's rehab stay.
AI-generated from reviews and community data.
Heritagespring of West Chester is a senior living community in West Chester, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 177 reviews.
Heritagespring Healthcare Center of West Chester is a licensed healthcare facility in West Chester, Ohio, providing independent living, assisted living, memory care, skilled nursing care, and rehabilitation services with 24/7 medical care for recovery and long-term needs.
The community offers short-term recovery and clinical support for seniors following health setbacks such as strokes or falls, along with specialized therapy services including physical, occupational, speech, and cognitive therapy to help patients regain strength and mobility. Long-term nursing care is available for those with complex medical conditions requiring ongoing 24/7 nursing and assistance with daily living activities. Respite care provides temporary stays for loved ones while primary caregivers take time to rest, and the facility collaborates with hospice providers to offer end-of-life care with pain and symptom management for those with terminal illnesses.
Amenities designed to enhance resident well-being include recreational activities and engagement programs, spacious therapy gyms to support independence, comfortable indoor seating areas for family visits, and an on-site Montessori school offering planned activities with young students. A multidisciplinary team of nurses, doctors, therapists, nutritionists, social workers, and other healthcare professionals provides comprehensive, personalized care with individual care plans tailored to each resident's needs.
Located at 7235 Heritage Spring Drive, the community is nestled between Four Bridges Country Club and the Voice of America Park, offering a comfortable and connected setting. The facility is easily accessible from Interstate 75 via Butler County Regional Highway 129 and is situated near UC Health West Chester Hospital, The Christ Hospital Outpatient Center-Mason, and TriHealth Outpatient Center, with convenient access to local shops, restaurants, parks, and attractions.
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Help Me Choose4overall · 177 ratings combined
4★ on Google (177)
Mindy Cahill
Feb 2026
This nursing home is absolutely terrible. Nurses take the patients medications as we experienced this being there last year of 2024. Unfortunately, the office management doesn't do their job properly either. I still am under bad health but I would not trust this place again.
Erica D Bennett
Feb 2026
My mother is there now for rehab, the 1st day she was there she said everything was good, day 3 food was horrible, but by day 5 she now has pneumonia. By day 6 she has someone else medical paperwork on her bed (HIPAA violation) they also told her she can not have an emergency inhaler by her bed. That alone caused her to panic, she has COPD and has spells where she can’t breath, so telling her she will not have a form of LIFE SAVING mechanisms that she’s had by her side since her diagnosis. I called to speak with her nurse in charge, Taylor was very rude and dismissive. I asked for her boss she claimed she was “her boss” this place has become a NIGHTMARE for my mom and family! UPDATE: was contacted by the director of nursing for this establishment. She was very helpful and assured me she’d speak with the rude nurse Taylor and she’d make sure my mom had access to her inhaler which she has now. My review score will remain
Reba Porter
Dec 2025
THERAPY DEPARTMENT<br>The whole team helped me regain my mobility. Cindy & Tiffany made therapy a pleasant place to go to regardless of my distressing pain condition. Thank you is not enough praise for the uplifting spirit of the Therapy Dept. ——-Stan Porter
Reba Porter
Dec 2025
THERAPY DEPARTMENT The whole team helped me regain my mobility. Cindy & Tiffany made therapy a pleasant place to go to regardless of my distressing pain condition. Thank you is not enough praise for the uplifting spirit of the Therapy Dept. ——-Stan Porter
Douglas Outcelt
Dec 2025
Therapy was all good. Morgan and Alisha, Tiffany and Cindy were all great. All the nurses were good. Most aides were good but a few could use training. Jasmine, Lisa, Chase, Jose were great. Can’t remember all names but those stand out. Food was ok.
7 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that residents are free from significant medication errors.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 15, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 17, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 10, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2023
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2023
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2020
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Heritagespring of West Chester offers Skilled Nursing / Long Term Care.
Heritagespring of West Chester is located at 7235 Heritagespring Drive in West Chester, Ohio.
Reviewers consistently praise the therapy department at Heritagespring of West Chester, naming specific staff who helped them regain mobility, and several describe the building as clean and the front-office staff as welcoming. However, a few reviews raise serious concerns about medication handling, a HIPAA breach, and dismissive nursing staff during a family's rehab stay.
Heritagespring of West Chester had 7 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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