Marlene Harnish
Aug 2026
Was there doing a craft show. The people, both employees and residents, were amazing. Very welcoming atmosphere and truly feels homey
Heathwood Assisted Living and Memory Care
100 Elderwood Ct4.4(40 ratings)· Penfield average: 4.4
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1 / 6Quick Facts
- Licensed capacity
- 151 residents
- Licensed operator
- Heathwood Assisted Living At Penfield, Inc.
New York DOH
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Heathwood Assisted Living and Memory Care in Penfield, NY holds a strong 4.4-star rating from 40 Google reviews, though no written review excerpts or amenity details are available to describe specific family experiences.
What reviewers praise
- Strong 4.4/5 rating from 40 Google reviews
- Offers assisted living, independent living, and skilled nursing on one campus
What reviewers flag
- No published pricing information available
- No detailed reviews or amenities listed to evaluate specifics
AI-generated from reviews and community data.
Heathwood Assisted Living and Memory Care is a senior living community in Penfield, New York offering Assisted Living, Memory Care and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 40 reviews.
About Heathwood Assisted Living and Memory Care
Heathwood Assisted Living and Memory Care is a residential community in Penfield offering independent living, assisted living, memory care, and skilled nursing or long-term care. The facility provides 24-hour staff support, on-site nursing, medication management, private rooms, housekeeping and laundry services, an emergency call system, and wheelchair accessibility. Social activities and gathering spaces are available for residents.
Reviewers consistently praised the caring atmosphere and welcoming environment. Several families highlighted the attentiveness of staff across all departments, from front desk to nursing to dining services, and noted that the care provided gave them peace of mind. One reviewer wrote, "Everyone from signing us up, aids, dining room staff, nurse, Dr and front desk. EVERYONE has been fantastic." Others reported a lovely and supportive setting.
Reviews were mixed regarding communication and consistency of care between different units of the facility. One family described a notable difference in attention after transitioning to the memory care side and cited concerns about follow-up on reported issues. The facility carries a Google rating of 4.4 out of 5 across 40 reviews.
Types of Care at Heathwood Assisted Living and Memory Care
Assisted LivingIndependent LivingMemory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities
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Help Me ChooseReviews of Heathwood Assisted Living and Memory Care
4.4overall · 40 ratings combined
4.4★ on Google (40)
Carolyn Iati
Jul 2026
Heathwood Assisted Living side in 2024 was suitable for my mother , however after she transitioned to the memory care side, there was a distinct difference in care and attention to her needs. We had to continually remind, request, and confirm that her needs were being met. Administration would email us that they would investigate a concern and not follow up , poor communication related to follow up concerns . Was not impressed with seeing several staff on memory care side often sitting and scrolling on phones instead of interacting with residents. Mom suffered many “unassisted falls”<br>Last fall she rolled off her bed onto her face, following a call asking staff to go into her room and move her into the center of her bed as we viewed her on the edge of the bed on a surveillance camera we had in mom’s room allowing us to watch her and support her needs. Fall could have been prevented. After our experience , our family does not recommend Heathwood .
James Scheer
Jun 2026
Brought my mother in. She was having memory issues. They have been amazing! I waited over a month just to make sure. Everyone from signing us up, aids, dining room staff, nurse, Dr and front desk. EVERYONE has been fantastic.<br>Thank you!!!
Lori Grosser
Jun 2026
Heathwood in Penfield is a wonderful place. Great facility and very caring, responsive and supportive staff. Very well organized and excellent communications. The fantastic care that they have provided for my mom has given me and my family great peace of mind!
Candy Muth
Jun 2026
Lovely staff, and a caring atmosphere. Would recommend.
Frequently Asked Questions
What types of care does Heathwood Assisted Living and Memory Care offer?
Heathwood Assisted Living and Memory Care offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Where is Heathwood Assisted Living and Memory Care located?
Heathwood Assisted Living and Memory Care is located at 100 Elderwood Ct in Penfield, New York.
What do families say about Heathwood Assisted Living and Memory Care?
Heathwood Assisted Living and Memory Care carries a 4.4 out of 5 rating from 40 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Heathwood Assisted Living and Memory Care?
Submit the Request Information form on this page, or contact Heathwood Assisted Living and Memory Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Home care agencies serving Penfield bring help to the house: daily living, companionship, and respite for family caregivers.
