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Westerwood — photo 11 / 10

Quick Facts

Care continuum
Includes short-term rehab and respite care on-site
Hospice partner
Partners with Capital City Hospice for end-of-life care
Campus feature
Small nature preserve located on campus grounds
History
Operating as a community for more than four decades

What Families Think

Westerwood is a large Life Plan Community in Columbus offering independent living, assisted living, memory care, and skilled nursing/rehab on one campus. Reviewers overwhelmingly praise the compassion and dedication of staff, especially during end-of-life and rehab stays, though a notable minority describe serious understaffing and, in a few cases, troubling lapses in care.

The Good

  • Staff repeatedly described as compassionate during hospice and end-of-life care
  • Rehab, PT/OT, and skilled nursing praised for quality and communication
  • Beautiful, well-maintained campus with gardens and nature preserve
  • Wide range of activities, lectures, and social programming for residents
  • Clean, attractive facilities with many amenities on-site

The Bad

  • Several reviewers report understaffing in assisted living, memory care, and skilled nursing
  • Multiple accounts of slow call-light response times for residents needing help
  • One serious report of neglect leading to a resident's fall, injuries, and decline
  • One report of restrictive, inflexible visitation hours limiting family access

AI-generated from reviews and community data.

About Westerwood

Westerwood is a Life Plan Community located just minutes from downtown Westerville and Otterbein University, offering residents a fresh start in an inclusive, engaged retirement setting. The community emphasizes a sense of belonging, joy, and optimism, encouraging residents to focus on the activities and connections that matter most to them.

Residents live in bright, well-maintained homes, with maintenance handled by the community so they can devote their time to laughing, learning, playing, and enjoying chef-inspired cuisine as part of their daily life.

On campus, Westerwood offers a full continuum of health services, including short-term rehabilitation, assisted living, memory care, long-term care, and respite care, allowing residents to access additional support as their needs change over time.

The community has built a reputation over more than four decades, earning the trust of families and the respect of professionals through its approach to independence, inclusion, and wellness.

Prospective residents are invited to explore an interactive care needs assessment to help determine whether senior living is the right choice now or in the future, as part of understanding how Westerwood can support their next stage of life.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

3.8overall · 48 ratings combined

4★ on Google (45) · 1★ on Yelp (3) · Yelp page ↗

Sharon Johnson

May 2026

via Google

The staff was amazing and incredibly caring. The care my grandmother received went above and beyond anywhere else she had been. I was hesitant when first arriving based on old stories from years past. But the reviews said the new company was turning the facility around, which is so true. They are working hard to modernized the look, and it's gorgeous where they have completed it already. In the end, I could care less what was dated etc, because the care and kindness of the staff far outweighs everything else. This is one of the first facilities that I actually felt care being prioritized over bottom line and profit. Thank you to all who are there and the dedication they give. It was a comfort in a dark time.

Jonathon Aulette

Mar 2026

via Google

The Westerwood rehab center is a wonderful facility with an amazing staff! My father in law spent a few weeks there and the nursing staff were genuinely caring, patient, and attentive. I felt confident that he was in good hands while there.

Kim Roberts

Mar 2026

via Google

Westerwood cared for my mom during her rehabilitation stay before she transitioned to hospice, and I truly cannot say enough about our experience. There is something to be said for the little things — the smiles, the warm greetings when you walk through the door, and the way every staff member acknowledged you. Whether they were my mom’s nurse, aide, or caring for someone else’s loved one, everyone was consistently kind and welcoming. They treated my mom with dignity and compassion. Once she went on hospice, you could see the shift — the tenderness in their eyes and the genuine desire to comfort not only her, but our entire family as we sat bedside for 12 days. A special thank you to Assistant Director of Nursing Andy for letting me do the ugly cry in his office and responding with grace and kindness in a very human, very needed moment. We are so grateful for the care, kindness, and humanity shown to us. Westerwood and their team exceeded every expectation.

Ms J

Feb 2026

via Google

Understaffed and the workers that are there seem like they don't want to be there and some of them are also a little rude and talk about patients

Arlene Armstrong

Oct 2025

via Google

Westerwood Rehab did a an excellent job taking care of my elderly family member. Top notch medical, nursing, PT, OT, activities, showering, communication with the family, coordination with the home health care agency, and discharge documents for the PCP. They even provided personalized name tags for his laundry! It’s a beautiful campus, residents look happy, and every staff person I spoke with was helpful and pleasant. Discharge paperwork for his PCP was very detailed. If I ever need a skilled nursing facility (or independent/assisted living, Westerwood is where I’m going

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Frequently Asked Questions

What types of care does Westerwood offer?

Westerwood offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Where is Westerwood located?

Westerwood is located at 5800 Forest Hills Blvd in Columbus, Ohio.

What do families say about Westerwood?

Westerwood is a large Life Plan Community in Columbus offering independent living, assisted living, memory care, and skilled nursing/rehab on one campus. Reviewers overwhelmingly praise the compassion and dedication of staff, especially during end-of-life and rehab stays, though a notable minority describe serious understaffing and, in a few cases, troubling lapses in care.

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Nearby Communities

Other senior living options within 25 miles of Columbus.