MyLivingChoice

Eliza Jennings Health Campus

10603 Detroit Ave

3.6(41 ratings)· Cleveland average: 3.9

Eliza Jennings Health Campus, photo 11 / 9

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
126
Adult day program
On-site adult day care program (Acacia Place)
Organization type
Not-for-profit, operating over 130 years
Accreditation
First aging services org accredited by CARF International

What Families Think

Reviews for Eliza Jennings Health Campus are sharply divided: many families praise the adult day program, hospice care, and long-term staff relationships as exceptional, while others report serious understaffing and safety lapses, especially in the skilled nursing/rehab unit. The community offers a full continuum of care from independent living through hospice, but experiences appear to vary a great deal depending on the unit and shift.

The Good

  • Adult day program (Acacia Place) praised repeatedly for dementia care
  • Hospice and end-of-life care described as compassionate
  • Staff form lasting personal bonds with residents and families
  • Memory care unit called attentive and effective by reviewers
  • Full continuum of care from independent living to skilled nursing

The Bad

  • Several reviewers reported slow call-button response and understaffing
  • One report of medication errors during a rehab stay leading to a fall and fracture
  • Multiple reviewers cited unreliable or late transportation service
  • One report of a dismissive overnight charge nurse and no weekend PT

AI-generated from reviews and community data.

Eliza Jennings Health Campus is a senior living community in Cleveland, Ohio offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 3.6 out of 5 across 41 reviews.

About Eliza Jennings Health Campus

A Look Inside Our Featured Community

From a safe and comfortable living environment to scenic grounds with walking trails, experience for yourself all that the Renaissance Retirement Campus has to offer.

Choices For Aging Well

At Eliza Jennings we exemplify the best relationships, experiences and comforts only found at home. You will be welcomed by a warm, friendly and vibrant community supported by a culture of respect and inclusion. Empowered to live the life you want. We do everything possible to expand your options and honor your choices. At Eliza Jennings, your health and well-being are at the heart of what we do.

Our Mission And Promise

We affirm the dignity and individual worth of older adults and their right to attain the highest possible quality of life. We strive to nurture and sustain their physical, emotional, intellectual, social, and spiritual health. We are committed to having a community in which every member is equally respected, valued, and empowered.

The Eliza Jennings Story

Eliza Jennings, a not-for-profit organization providing excellent care and services to older adults on Cleveland's West Side for more than 130 years, is a nationally recognized expert committed to helping older adults make the most of the aging experience.

We offer a full spectrum of choices designed to meet the needs and preferences of older adults as they age, including independent and assisted living, skilled nursing and rehabilitation services, respite care, and adult day programs. Eliza Jennings home and community-based services provide skilled home health care and therapy, a nurse practitioner house call program, and onsite wellness clinics to help serve older adults in affordable housing. Comfort and Care, Eliza Jennings hospice service, offers compassionate support for individuals facing end-of-life care decisions. Eliza Jennings offers a full range of memory support programming including SAIDO Learning, a non-pharmacological cognitive therapy shown to improve quality of life among older adults living with Alzheimer's disease and other dementias. 

Our network of communities includes Eliza Jennings Health Campus in Cleveland, the Renaissance Retirement Campus in Olmsted Township, and Devon Oaks Assisted Living in Westlake.

At Eliza Jennings, our management team is based in Cleveland, Ohio and our Board of Trustees are a local business and community leaders.

Activities & Programs At Eliza Jennings

At all Eliza Jennings communities you will experience a full array of planned activities to help make your day fun and worthwhile. We offer everything from social clubs in the library, and crafting in our creative room, to onsite entertainment, and exercise classes. The options are many, and our social directors work hard to make sure you have the best possible experience with any of the programs you choose to participate in. Like everything we do, it's all about providing you with choices. Also, our fleet of shuttle buses and chauffeured cars provide transportation to your appointments and shopping. And with our ever-changing monthly calendar of outings, there's always something exciting going on that might interest you.

Dining At Eliza Jennings

At Eliza Jennings, our culinary staff is second to none. We pride ourselves on this fact and have received numerous awards for our celebrated dining program. We use only the finest products and ingredients in our meals to maintain the highest of standards for health and nutrition. Sit back with friends and enjoy your experience as our executive chefs prepare each dish designed for taste and freshness. Enjoy everything from the highest quality meats and fresh seafood to spectacular salads and seasonal vegetables. All entre's and side dishes will remind you of your favorite restaurant, or even better yet your own home cooking. Plus our desserts and pastries are baked fresh dailyand keep you coming back for more.

Innovation At Eliza Jennings

The Eliza Jennings legacy includes many firsts when it comes to servicing seniors. This includes being the first aging services organization in the nation to be accredited by CARF International. This designation represents a mark of quality and is given only to communities and programs that excel in resident life, health and wellness, and financial viability.

Now there is hope for people living with Alzheimer's Disease and other dementias. Eliza Jennings is the first aging services organization in the United States to offer SAIDO Learning, a proven method for dramatically impacting the quality of life for older adults living with dementia. For the first time, we can do more than simply care for older adults with dementia; now we can set goals for improvement. SAIDO Learning is a cognitive therapy that is proven to reverse or reduce the symptoms of memory loss in adults with dementia.

Our Personalized Approach Meets Your Individual Needs

Assisted Living communities can be the perfect solution for older adults who are not able to manage living on their own, but do not yet require extensive medical care provided through skilled nursing. Our staff can provide 24-hour assistance with activities of daily living such as dressing, grooming, eating, mobility, and hygiene, offering a middle ground between independent living and skilled nursing care.

Choose from a variety of spacious and inviting apartments designed for safety as well as function. Floor plans are designed to accommodate personal furniture and treasured keepsakes.

Our assisted living communities offer pristine walking paths and covered porches. Courtyards provide the perfect venue for quiet relaxation or enjoying time with family and friends.

Eliza Jennings offers assisted living at Devon Oaks in Westlake, or at our Carol B. Hall Center located on the Renaissance Retirement Campus in Olmsted Township, Ohio.

Independent Living

Design Your Own Lifestyle To Enjoy The Perfect Balance Of Independence And Support

Located at The Renaissance Retirement Campus, our independent living community is the ideal choice for older adults who wish to enjoy a fulfilling life. You will have choices about how you want to live, ranging from a spacious apartment to a luxurious villa. You will be able to enjoy every amenity imaginably. You can develop new friendships, nurture your interests, and simply enjoy all life has to offer.

Everything we do is guided by each resident's preference: schedules, dining, programs, and more. Plus, comprehensive medical services you may need are conveniently provided on-site. We are dedicated to promoting health and well-being in every aspect of your life: social, intellectual, emotional, spiritual, and of course, physical.

Located in Olmsted Township, we are nestled in a serene setting that is convenient to highways, shopping, cultural venues, and Cleveland Hopkins International Airport.

MEMORY SUPPORT

Eliza Jennings launched its memory support services for older adults diagnosed with Alzheimer's disease and other symptoms of dementia in 1989. We have since become recognized for being in the forefront among aging service organizations in providing dementia care and particularly for the development of programs that educate employees on how to work with residents with dementia and their family members. Eliza Jennings memory support programs are founded on respect for each resident as an individual with his or her own lifestyle, values and personal history.

Eliza Jennings has since become recognized for being at the forefront among aging service organizations in providing dementia care. In addition to a number of known programs such as Music and Memory, opportunities for engaging older adults living with dementia in stimulation activities, Eliza Jennings also offers the cognitive stimulation therapy, SAIDO Learning, a non-pharmacological program that has been shown to improve the quality of life for older adults living with dementia and Alzheimer's disease.

Respite Care

ASSISTANCE FOR CAREGIVERS AND RESIDENTS ALIKE

Respite care offers a break for caregivers on a short- or long-term basis when necessary. It provides a comfortable, secure home-away-from-home for your parent or family member when you are out of town or temporarily unavailable to give care.

With the support of our medical director and established relationships with physicians, specialized care needs are addressed and effective family communication is maintained.

Our on-site nurse practitioner, in-house therapy department, and specially trained nursing personnel complete an extraordinary clinical team managing each resident's care with personal attention and expertise.

Our respite care service is licensed by the state of Ohio and is staffed by Eliza Jennings employees.

Eliza Jennings offers respite services at all of our residential communities: Renaissance Retirement Campus, Devon Oaks Assisted Living and Eliza Jennings Health Campus.
 

Types of Care at Eliza Jennings Health Campus

Assisted LivingHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Eliza Jennings Health Campus

3.6overall · 41 ratings combined

3.6★ on Google (41)

Shirley Callahan

Jul 2026

via Google

One of the worst places I ever seen, I pretty much watch people being mistreated buy some of the facility workers who are just there for a check not to be compassionate for those people who need their care. The first picture she was supposed to feed herself she wasn't capable of doing that that they were good for bringing your food I'm just leaving in front of you and not introduce it to you when you were supposed to have dementia. They have the dementia patients up All night by the nurses station to keep an eye on the patients they didn't hire adequate amount of people to keep eye on the patients I wouldn't recommend this place to my worst enemy

Jkpiar@gmail.com Vinnie48

Dec 2025

via Google

My sister Pat was there for 4 months she had the best care ever ! I can't thank everyone enough that was there when she passed on 11/3 she just leaned back in her bed and went to God Kathy P

John Balliett

Jun 2025

via Google

Wow! I am very pleased with the care and professionalism at Acacia, the adult day care program offered at Aliza Jennings.

Mrs. E

Feb 2025

via Google

This place is horrible my loved one has been here for several years now. And if it wasn’t for the fact that it’ll probably upset them to move to another location I would have a long time ago. Once upon a time this place was beautiful, the staff cared. Now it’s just another place where it’s under staffed And leadership of the facility could care less And when the head doesn’t care, the rest will follow. Don’t be fooled by the beautiful entryway that’s about all you’re going to get. Unless you visit your loved one often and make your presence known and felt You BETTER LOOK ELSEWHERE!!!!

D OBrien

Oct 2024

via Google

My experience with the Acacia Place at the Eliza Jennings facility in Cleveland has truly been life-changing. As my mother navigates the challenges of dementia, I can confidently leave her at the Adult Day Care, knowing she is in a safe, supportive environment and receiving excellent care. She feels welcomed and enjoys the company of others, which brings her joy. The staff has shown incredible kindness and patience, for which I am eternally grateful.-Judy O

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Government Inspection History

6 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 25, 2024Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 30, 2024

Dec 7, 2023Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 5, 2024

Nov 16, 2023Fire Safety StandardHealth Standard14 citations
  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 1, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

Sep 7, 2023Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2023

Jul 6, 2021Fire Safety StandardHealth Standard21 citations
  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2021

  • Have properly sized and located compartments to protect residents from smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2021

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFire Safety Evaluation Survey

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Ensure proper storage of liquid oxygen.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFire Safety Evaluation Survey

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFire Safety Evaluation Survey

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2021

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2021

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 3, 2021

Mar 7, 2019Fire Safety StandardHealth Standard13 citations
  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2019

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2019

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2019

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2019

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2019

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2019

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2019

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2019

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Eliza Jennings Health Campus offer?

Eliza Jennings Health Campus offers Assisted Living, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

How much does Eliza Jennings Health Campus cost?

Eliza Jennings Health Campus has not published its pricing. For context, communities in Cleveland that publish rates start around $2,940 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Does Eliza Jennings Health Campus offer respite or short-term stays?

Yes. Eliza Jennings Health Campus lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Where is Eliza Jennings Health Campus located?

Eliza Jennings Health Campus is located at 10603 Detroit Ave in Cleveland, Ohio.

What do families say about Eliza Jennings Health Campus?

Reviews for Eliza Jennings Health Campus are sharply divided: many families praise the adult day program, hospice care, and long-term staff relationships as exceptional, while others report serious understaffing and safety lapses, especially in the skilled nursing/rehab unit. The community offers a full continuum of care from independent living through hospice, but experiences appear to vary a great deal depending on the unit and shift.

How did Eliza Jennings Health Campus do on recent health and safety inspections?

Eliza Jennings Health Campus had 6 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Eliza Jennings Health Campus?

Submit the Request Information form on this page to connect with Eliza Jennings Health Campus and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Eliza Jennings Health Campus? Claim this listing to update photos, pricing, and details. It's free.

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