Margaret Kelly-Gorbett
Jul 2025
I am so sad to hear these complaonts about a once jewel for low inco e seniors in Cleveland.
1 / 8Quick Facts
- Pricing Model
- Affordable rental with no entrance or buy-in fee
- Memory Care Approach
- Montessori-based programming for memory care residents
- In-Unit Laundry
- Washer and dryer included in each independent living unit
What Families Think
Reviews for Kirby Manor are largely negative, with a 2-star average from 27 Google reviews. Many residents and family members report bedbug and roach infestations, neglected maintenance (leaking walls, dirty carpets, non-working AC), and rude or unresponsive management. A few more recent reviews note that a newer maintenance and office team has started addressing some long-standing problems, and some residents value the affordable, socially active setting.
The Good
- Newer maintenance staff addressing years of deferred upkeep
- Monthly pest extermination service now scheduled
- Some residents praise helpful, caring office staff
- Weekly social gatherings like cards and snacks
- Affordable rental option for seniors 62 and older
- On-site salon, fitness center, and transportation
The Bad
- Multiple reports of bedbug and roach infestations in apartments
- Several reviewers describe rude or unprofessional management and office staff
- Reports of neglected repairs: leaking walls, dirty carpets, broken AC
- One serious report of residents unassisted during a building power/elevator outage
AI-generated from reviews and community data.
About Kirby Manor of Villa St. Rose
Kirby Manor
Kirby Manor offers an affordable rental community for seniors age 62+. We are located in Cleveland, OH. Our handicap accessible community offers one-and-two- bedroom floor plans as well as many amenities. Enjoy independence, comfort, and affordability in your new apartment home at Kirby Manor of Villa St. Rose. Give us a call! We’d be happy to talk with you and schedule a personal tour.
Independent Living
Our independent living communities are designed to help you maintain your ideal lifestyle and spend more time doing what you enjoy without the hassle of home maintenance.
Independent Living Offers You an Active Retirement
You worked hard for your retirement, and that’s why our independent living communities are here to help you achieve your ideal lifestyle. Let us handle the chores while you spend more time following your passions and making meaningful connections in one of our welcoming communities.
No matter what activities and hobbies you’re passionate about, National Church Residences independent living communities gives you the opportunity to redefine your retirement. If you’re ready to have the freedom to design what the next chapter of your retirement looks like, our independent living communities in Ohio are here to support you.
What to Expect with National Church Residences Independent Living
Here are some of the services and amenities you can expect from independent living at National Church Residences:
• An innovative wellness program for seniors
• Scheduled transportation for trips and appointments
• Weekly housekeeping
• A washer and dryer in each unit for resident convenience
• Inside and outside comprehensive maintenance services
• Urgent response system in case of emergencies
• Engaging dining services
Assisted Living Community to Help You Maintain an Active Lifestyle
Just because you may need some additional assistance throughout the day doesn't mean you should give up the lifestyle you enjoy. At National Church Residences, we offer assisted living that bridges the gap between living independently and living in a nursing home.
Discover the Peace of Mind Assisted Living Offers
There’s more to life than struggling with yard work, transportation and home maintenance day in and day out. Assisted living helps you manage your daily tasks and responsibilities, so you can focus more of your time on doing what you enjoy and are passionate about.
National Church Residences offers individualized assisted living care at our Ohio campuses that provides assistance with everyday activities such as bathing, dressing, eating, housekeeping and transportation. If you need help with daily tasks but don't want to give up your active lifestyle, look no further than our comfortable assisted living communities.
What You’ll Experience with Assisted Living
National Church Residences assisted living offers the following features and amenities:
• Private and semi-private apartments with kitchenettes
• 24-hour nursing care
• 24-hour emergency monitoring
• Supervision and medication administration
• Physical, occupational and speech therapies
• Recreational and social services
• Beauty salon and barber shop service
• Respite care
Memory Care Services Filled with Purpose and Understanding
If your loved one is suffering from Alzheimer's or dementia, you want memory care services that keep safety and quality of life top of mind. At National Church Residences, our memory care services take an individual approach and strive to exceed the expectations of residents and their families.
A Look Inside Our Memory Care Communities
Our memory care communities work to help residents with Alzheimer's disease or other forms of dementia to reach their highest level of wellness. Along with helping residents maintain leisure skills, our activities are designed to serve as powerful coping mechanisms for times of stress.
Residents of our memory care communities are offered a variety of cognitively stimulating activities through our Montessori-based programming. Since Alzheimer's and dementia is a family disease, we also work to provide ongoing education about these diseases to your family and our employees. As health care professionals, National Church Residences has the goal of offering the best training available to ensure each resident’s needs are met.
What Our Memory Care is Designed to Achieve
At National Church Residences, our memory care communities can help your loved one:
• Enhance their quality of life
• Feel safe in a secure environment
• Provide a higher sense of dignity
• Discover creative expressions
• Lessen anxiety
• Rekindle social skills
• Develop new interests
• Increase their attention span and focus
• Have a higher sense of usefulness
• Enhance the ability to remain alert
Live Better with Personal Care and Assistance at Home
You may be worried that there are things at home are a bit too challenging. We want you to remain independent and at home by having our team take care of things around your house. Whether you want us to run errands, prepare meals or assist with light housekeeping we are ready!
Types of Care
Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Private Rooms
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Salon / Barber
- Transportation Services
- Walking Paths
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me ChooseReviews
2overall · 27 ratings combined
2★ on Google (27)
Crystal Sanders (Xtal)
Apr 2025
Updated April 2025: There have been new office staff hired around 6 months ago. Before that, it was a mess since 2020. The new people are trying to get some normalcy back, but this can take a long time. They seem to keep up with having the bug exterminators coming every month like they should in large apartment buildings. They have at least one maintenance guy that has been around doing a good job, but a building. The size needs at least three to try to catch up with all of the maintenance issues left by previous managers. The garbage seems to be taken out at a much better pace than it has in the past because now they are trying a new thing for the seniors to put garbage out in specific garbage cans in front of their door 5 days a week. This way the seniors do not have to go outside to throw large bags of garbage or they do not have to throw it down a shoot where the bags might break open. This is really nice especially for seniors. I do still wish they would hire more maintenance guys so they can repaint the hallways and clean or replace the floors in the hallways. I still hear complaints about an AC not working and some windows will not stay open. But these things cost a lot of money and multiple maintenance people to get things done. There is also a problem with the hot water runs out or you do not get hot water at certain times of the day. I know they just did a lot of repairs on the hot water, but maybe they did not get a large enough hot water tank to reach the entire building all day. One nice thing that goes on, is that there are a couple of things going on where seniors can socialize with each other. Again. During covid everything stopped for obvious reasons, but the new managers never wanted any interactions between the residents. I do not know why. But these new managers seem to be okay with a preacher that comes once a week. And another day each week people get together to eat some snacks and talk, sometimes they might play cards if people are up to it. In the old days they used to do a lot and had a coordinator that made a monthly calendar. On the calendar they would have things like trips to the casino, bingo at least once a month, and game night like 3 days a week. We all know that many seniors cannot travel too far away from the building to socialize, so it would be really nice for them to have more social activities in the building. Even if the seniors do all of the work themselves. Everything does not need to be done early in the morning. Morning. Some of them do stay up later at night so they need to scatter the time frames when the socialize events occur, but things do seem to be getting a little better compared to the past 5 years.
Kay Kay
Aug 2024
The power outage took this whole building electricity out..My problem is this building is full of disabled seniors and management left these people to fin for themselves..the could of passed out sandwiches and juices to these people they’ve done nothing but took day off while residents our stuck on back stairs and stuck on first floor because the elevator don’t work..my family is in a wheelchair stuck in her apartment with spoiled food and no way out WHERE IS THE RAMPS! This building is horrible and needs shut down and to think it’s owned buy a church makes it even worse they have done nothing for these people
Trish Brown
Oct 2023
My parents live at Kirby manor and their apartment is infested with bedbugs my parents r very neat people and their apartment is infested with bugs I called the office several times about my concerns they only sent an someone out once to spray the apartment and they never came back the apartment needs more than just one treatment my mother skin is in bad shape from the insect bites who can I call that’s over the management in the building
Rashad Arturi
Oct 2023
The experience I had with the current property manager is beyond belief. Do not live here. Do not ask to live here. Advocate for loved ones who live here and by all means speak up loudly and boldly on behalf of the people in need who reside here. I went here to advocate for a family member and was horrified. All humans deserve respect regardless of their socioeconomic status. Angela Koncz is ill placed in this role.
Frequently Asked Questions
What types of care does Kirby Manor of Villa St. Rose offer?
Kirby Manor of Villa St. Rose offers Assisted Living, At-Home Care, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Where is Kirby Manor of Villa St. Rose located?
Kirby Manor of Villa St. Rose is located at 11500 Detroit Ave in Cleveland, Ohio.
What do families say about Kirby Manor of Villa St. Rose?
Reviews for Kirby Manor are largely negative, with a 2-star average from 27 Google reviews. Many residents and family members report bedbug and roach infestations, neglected maintenance (leaking walls, dirty carpets, non-working AC), and rude or unresponsive management. A few more recent reviews note that a newer maintenance and office team has started addressing some long-standing problems, and some residents value the affordable, socially active setting.
Work at Kirby Manor of Villa St. Rose? Claim this listing to update photos, pricing, and details — it's free.
Nearby Communities
Other senior living options within 25 miles of Cleveland.
Eliza Jennings Health Campus
Cleveland, Ohio0.4 mi
3.6(41)
Assisted LivingAt-Home CareIndependent Living+3 more
Algart Health Care Inc.
Cleveland, Ohio1.1 mi
4.3(18)
Assisted LivingAt-Home CareIndependent Living+2 more
From $2,319/moSt. Augustine Towers Assisted Living Residences
Cleveland, Ohio1.4 mi
3.7(7)
Assisted LivingAt-Home CareIndependent Living+2 more
St Augustine Health Campus
Cleveland, Ohio1.4 mi
3.9(59)
Assisted LivingAt-Home CareIndependent Living+2 more
Westpark Healthcare Campus
Cleveland, Ohio3.8 mi
2.9(32)
At-Home CareMemory CareRespite / Short-Term Care+1 more
MetroHealth Elisabeth Severance Prentiss Center
Cleveland, Ohio3.9 mi
3.2(18)
At-Home CareMemory CareRespite / Short-Term Care+1 more