1 / 5Families describe Home Instead's in-home caregivers as attentive, reliable, and quick to respond to urgent needs, often naming specific staff members who became trusted parts of their loved ones' daily lives. Reviews also highlight strong communication from the office team and a caring, flexible atmosphere that caregivers themselves appreciate.
AI-generated from reviews and community data.
Home Instead is a home health and hospice provider serving North Olmsted, Ohio. The agency offers in-home assistance for seniors and adults needing support with daily living, medical care during recovery, and end-of-life services.
Families consistently praise the quality and attentiveness of Home Instead's caregivers. Reviewers highlight staff who go beyond basic care—keeping loved ones engaged with activities, managing specific health concerns like fall prevention and Alzheimer's support, and building genuine relationships. One family wrote that their caregiver "tends to their basic needs and then some." Multiple families named individual caregivers as trusted, compassionate, and professional, noting that nursing staff during recovery periods were punctual and patient even when caring for family members with complex needs.
The agency also receives praise for responsiveness and communication; families describe easy coordination during urgent requests and ongoing updates. With a 4.9 out of 5 star rating across 67 Google reviews, Home Instead reflects strong and consistent satisfaction among families served.
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Help Me Choose4.9overall · 67 ratings combined
4.9★ on Google (67)
Wubb Kowalski
Jul 2026
Working for this company has been such a blessing. They are very patient and are great with time off. They work with your schedule and help you get hours. They also work to make sure you enjoy clients and they enjoy you. Shoutout Shannon in the office for always working with me and chatting! One of the best companies I’ve ever worked for.
Audrey Johnson
Jun 2026
I wanted to acknowledge our fabulous caregiver, Isabel, at Home Instead. She is such a caring person and keeps my husband occupied with several activities throughout the day. She keeps him actively busy so he is not thinking about food all the time and makes sure he does not do any sudden movements that will cause him to fall. I trust her and I know my husband is in good care. Also, a shoutout to this company who have been awesome to work with. Everyone has been extremely kind and supportive.
Thomas Lachowski
May 2026
Our mother had an urgent need for home assistance and Home Instead instantly came through. They were so easy to work with and accommodating. They have been kind, approachable and in constant communication with us. Our mother said each and every assistant was wonderful-they were kind, helpful, and careful with our frail Mom. Her assistants Shannon G,, Keysha T, and Carol S. filled in for a pinch but the stars of her care were Damita P. and Christy T. We can't thank you all enough for your kindness and loving care that you provided. Our liaison Kathy A. is a true gem and an incredible asset to the Home Instead company. She is a wealth of knowledge and experience. She allowed us to feel reassured in the care that they could provide and is an excellent communicator! Everyone in this office are angels and we highly recommend this company without any doubt.
Vicky Apostolopoulos
May 2026
My family and I have been very happy about going with Home Instead in helping us with two of our loved ones, both requiring different assistance. We are especially happy with their caregiver, Tamiko who has become like family. She tends to their basic needs and then some. She is always looking for ways she can help them not only with meals, cleaning, and of course companionship. They look forward to her coming. She is one of a kind and so blessed to have her. Thank you Tamiko and Home Instead.
Lori D
Apr 2026
Our family was very pleased with the nighttime nursing services we had during a recovery period for a hip replacement relative. Laurie and Jennifer were very professional and punctual. They also had the extra care of our mom who has Alzheimer's . Their patience and kindness was greatly appreciated. We felt very comfortable having Home Instead staff caring for our family members. We highly recommend their services.
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