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O'neill Healthcare North Olmsted

4800 Clague Road

3.7(78 ratings)· North Olmsted average: 4.6

O'neill Healthcare North Olmsted, photo 11 / 5

Quick Facts

Total units
67
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
67
Claimed satisfaction ranking
Says it ranks in top 10% for satisfaction

What Families Think

Reviews for O'neill Healthcare North Olmsted are sharply divided: some families describe a clean, welcoming facility with attentive staff and a quick, successful recovery for their loved one, while others report serious neglect, poor communication around end-of-life care, and unmet therapy promises. The community holds a 3.7 out of 5 rating from 78 Google reviews, but several of the negative reviews raise significant safety and care concerns.

The Good

  • Facility described as clean and well-kept
  • Staff called friendly and attentive by several reviewers
  • Activities program praised as outstanding
  • Positive short-term rehab experience noted by one family

The Bad

  • Multiple detailed reports of neglect, including unfed and unbathed residents
  • One report of poor communication with family during a resident's decline and death
  • One reviewer says promised physical therapy was not delivered due to staff shortages
  • One report describes end-of-life pain management as inadequate

AI-generated from reviews and community data.

O'neill Healthcare North Olmsted is a senior living community in North Olmsted, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.7 out of 5 across 78 reviews.

About O'neill Healthcare North Olmsted

O'neill Healthcare North Olmsted is a skilled nursing / long term care community in North Olmsted, Ohio. The community is licensed for up to 67 residents.

Families rate O'neill Healthcare North Olmsted 3.7 out of 5 based on 78 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at O'neill Healthcare North Olmsted

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of O'neill Healthcare North Olmsted

3.7overall · 78 ratings combined

3.7★ on Google (78)

George Anderson

May 2026

via Google

Thank you Oneillshealthcare. my brothers n I visited our great uncle 2 weeks ago n Chris said she was the new nursingDirector of nurses she was phenomenal. at first we thought she looked a little too young 18yearold to be a director we asked for her age she laughed butwewere not joking. shewalked with us explained everything wheretogo n walked us upstairs n her reassurance n kindness is exactly what my family needed. webeen visiting for a little under 5 months n that was the first time we received a smile eyecontact exceptional customer service n some1 who took time to speak with us. we were impressedthat she was there at 7 o clock at night we were impressed with this young passionatelady. hire 20 more of her.

Richard Scheeff

May 2026

via Google

My mom was dying of cancer and in a lot of pain gave her Tyonal for her pain instead of Morphine because they said when she was at Metro they gave her morphine and said she was hulustionating let’s get real here if your dying they should gave her something stronger than Tyonal and then they wanted to give her therapy WHY? She died a few hours after.

Have a Heart

May 2026

via Google

Thankful for the staff at O'Neill North Olmsted. Locally owned and operated, the owners are involved in day to day operations. We are fortunate to have such a good option in our community.

Sarah

May 2026

via Google

I visit some of the patients here and they are not being properly cared for at all. One patient, Sofia, is unable to feed herself…. The staff is aware of this yet they still don’t feed her. On May 13th, 2026, I visited Sofia and found her hanging off of her bed, almost falling off. When her food arrived, I asked if she needed me to help her eat, she nodded. She was unable to remain seated upright in her bed to eat. I went to Beth and asked if I could put the recliner that had been Sofia’s former roommate’s into Sofia section of the room so I can sit her up and feed her. Beth told me to let maintenance move it the next day. I explained she needed to eat now and that I would be able to move it. She stated that she didn’t want me to move it because it was heavy and if I dragged it across the fall the floor would get scratched, that the floors had just been installed. Beth chose the floors over feeding Sofia. Not once did she offer to send any staff to feed Sofia. Today I went to visit Sofia again. She was hunched over, half hanging off of her bed, food all over the floor and under her feet. Also Sofia is covered in bruises, unbathed to the point where it’s almost unbearable. Then there’s “Nancy”. Some how some way “Nancy” is missing her teeth. Again I spoke with Beth. Beth stated they searched all over but couldn’t find them. Sofia was also missing her teeth. I spoke with another staff member there and was told it’s common practice at Oneills to starve the patients out and let them die. I’ve been frequenting this facility for months. Yes some staff is good, but not the ones running it. I often hear patients screaming and crying in their rooms, the people I visit are almost always crying when I show up. The staff really leaves a lot of the patients, especially ones that don’t have frequent visitors, to die. There is no rest for the patients, there is no comfort for them. This isn’t just a matter of don’t put your loved ones here, this is injustice, a lack of humanity. Care for the sick takes more than a degree. It takes compassion and mercy and many of the staff just don’t have that.

Jan Hoeffler

May 2026

via Google

Our loved one, who has type 1 diabetes, was warmly welcomed into the assisted living community by the staff and the residents a little over six years ago. In January of last year, he moved into Pathways Memory Support. My family and I are grateful to all of the staff who made the transition go well for my brother, and for the care and support they provide to meet his needs, both physically and emotionally. We appreciate each of the nurses, their great compassion and care, and that there is a consistent rotation (as much as possible) of the same nurses in the unit. The wellness coordinator is always easy to talk to, and if I need to call and leave a message she calls me back. Thank you to EVERYONE at O'Neill's for your dedication, kindness and efforts (past and present!)

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Government Inspection History

5 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 9, 2025Fire Safety StandardHealth Standard11 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected May 5, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2025

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025

Nov 5, 2024Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2024

Jan 30, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

Oct 5, 2023Fire Safety StandardHealth Standard11 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 27, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

Jul 13, 2021Fire Safety StandardHealth Standard12 citations
  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2021

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2021

  • Have restrictions on the use of flammable curtains.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2021

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2021

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2021

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2021

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2021

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does O'neill Healthcare North Olmsted offer?

O'neill Healthcare North Olmsted offers Skilled Nursing / Long Term Care.

Where is O'neill Healthcare North Olmsted located?

O'neill Healthcare North Olmsted is located at 4800 Clague Road in North Olmsted, Ohio.

What do families say about O'neill Healthcare North Olmsted?

Reviews for O'neill Healthcare North Olmsted are sharply divided: some families describe a clean, welcoming facility with attentive staff and a quick, successful recovery for their loved one, while others report serious neglect, poor communication around end-of-life care, and unmet therapy promises. The community holds a 3.7 out of 5 rating from 78 Google reviews, but several of the negative reviews raise significant safety and care concerns.

How did O'neill Healthcare North Olmsted do on recent health and safety inspections?

O'neill Healthcare North Olmsted had 5 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit O'neill Healthcare North Olmsted?

Submit the Request Information form on this page to connect with O'neill Healthcare North Olmsted and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at O'neill Healthcare North Olmsted? Claim this listing to update photos, pricing, and details. It's free.

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